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Old 05-23-2016, 03:29 PM   #1
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Water leak

We bought a new Shamrock 233s in March. It's been in storage since then and we just took it out on our first camping trip. When we opened it up to get it ready, the front mattress was wet and the wood below had its finish coming off and you could see it had water damage. Their is a leak from the seal right in the middle of the bunk end. It leaked while we were camping(rained the first day). This is our first time having to do warranty work. Is this something forest river will fix and do we ask them to replace the damaged wood? What is your experience with forest river and water damage from a faulty bunk end seal?
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Old 05-24-2016, 04:14 AM   #2
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Fortunately I haven't had to deal with water damage but it sounds like a no brainer warranty issue. Hopefully, you bought from a dealer with a competent service department because they will be not only the people who fix your unit but are also your initial contacts with FR warranty department. Good luck.
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Old 05-24-2016, 05:29 AM   #3
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Originally Posted by Kaboingy View Post
We bought a new Shamrock 233s in March. It's been in storage since then and we just took it out on our first camping trip. When we opened it up to get it ready, the front mattress was wet and the wood below had its finish coming off and you could see it had water damage. Their is a leak from the seal right in the middle of the bunk end. It leaked while we were camping(rained the first day). This is our first time having to do warranty work. Is this something forest river will fix and do we ask them to replace the damaged wood? What is your experience with forest river and water damage from a faulty bunk end seal?
This sounds like a "Repeat" of the March issue when you had your PDI! Sounds like the "Dealer" did't find the Leak back then,just gave you a Replacement Mattress,and a "Written Statement that any damage Would be Repaired in the Future"! No need to ask Anything,just show them the Paper they signed back in March! Youroo!!
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Old 06-04-2016, 02:13 PM   #4
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My husband is at the dealership right now. They are trying to tell him it's the lap seal and not covered. What the heck is a lap seal? We were told nothing about this lap seal or how to take care of it.
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Old 06-04-2016, 02:29 PM   #5
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BS! You have a 1 year warranty that is going to cover this. We ordered a 2010 Roo that had the front bunk door replaced 6 months after delivery because of a leak. I would look past the dealer and contact Forest River directly.
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Old 06-04-2016, 02:37 PM   #6
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Do not accept that answer. A new RV should not leak and what ever is needed to fix it is covered under warranty.
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Old 06-04-2016, 02:47 PM   #7
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Stand your ground. They are lying to you. It is 3 months old and any leak is covered by your warranty. If you don't get immediate satisfaction, call FR directly.
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Old 06-04-2016, 03:12 PM   #8
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Also, did this lying dealer inform you that you can purchase a 2nd year factory warranty for only $150.
I'm betting that they didn't.
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Old 06-04-2016, 10:16 PM   #9
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Update....they are replacing the entire bunkend door. 😃
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Old 06-04-2016, 10:17 PM   #10
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Also, did this lying dealer inform you that you can purchase a 2nd year factory warranty for only $150.
I'm betting that they didn't.
We went in knowing about the 2 nd year warranty but I doubt they would have told us if we didn't ask.
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