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Old 03-01-2011, 11:07 PM   #81
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Are they recommending the Equalizer for your Roo? Seems like overkill for a little trailer. You could probably go with something cheaper, just a WDH and sway bar. When I had my first trailer, I paid $660 for brake controller installed, WDH and sway bar all installed.
for one, the 233S is not a "little" trailer. and you got ripped off for what you paid.
i paid $490 for my Equal-i-zer and Prodigy with free shipping. my dealer installed the WDH for free.

you paid more than that for an inferior, friction sway bar WDH, which isn't in the same class as the Equalizer or Reese Dual-Cam.

i pull a similar weight/length trailer with basically the same vehicle, the GMT900 platform Avalanche(the same platform as the Suburban except with a truck bed).

no way i would pull my trailer without an Equalizer or Reese D-C.
you're making the right choice for you and your family. don't let the service guy bully you. there's no way he can force you to buy the WDH from them, before you can get the trailer.
if you lived close, you could still tow it on a plain hitch ball, just to get it home.
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Old 03-02-2011, 08:03 AM   #82
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My dealer charges an hours labour to install a WD hitch which is fair IMO. I think your dealer's parts guy is a piece of work and I would for sure talk to someone higher in the food chain given you are buying a new trailer. WHen we bought ours they gave us 20% anything in the store that day but I still paid the 1 hr labour on the install. Obviously mileage varies but the trend here seems to be you dealer is not trying to be your friend thats for sure while most dealers seem to want us customers back.
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Old 03-02-2011, 08:18 AM   #83
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My dealer charges an hours labour to install a WD hitch which is fair IMO. I think your dealer's parts guy is a piece of work and I would for sure talk to someone higher in the food chain given you are buying a new trailer. WHen we bought ours they gave us 20% anything in the store that day but I still paid the 1 hr labour on the install. Obviously mileage varies but the trend here seems to be you dealer is not trying to be your friend thats for sure while most dealers seem to want us customers back.
I agree, I'd be happy to pay an hourly labor charge, that is fair. My husband is going to call today about the labor charges, raise a stink, and we'll get it online.

We are now very concern about future service issues.
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Old 03-02-2011, 08:34 AM   #84
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I stand correct by everyone.

Then install the link plates when you get there, will take a half hour at most. Use 4 washers and put the L bracket in the middle and do adjustments when you get home. Once you sign the paperwork and hand over the money they can't stop you from doing that.
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Old 03-02-2011, 08:44 AM   #85
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I stand correct by everyone.

Then install the link plates when you get there, will take a half hour at most. Use 4 washers and put the L bracket in the middle and do adjustments when you get home. Once you sign the paperwork and hand over the money they can't stop you from doing that.

Money and signing was done weeks ago. I already have the title and made our first payment. It's just there right now in storage.

I'm so curious how they treat others with WDH's that were used previously. Do they tell them they have to charge them more because they didn't buy it from them?
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Old 03-02-2011, 12:20 PM   #86
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What is the name of the dealership you bought your 233s from? I would check the Bad Dealers sub forum here on FRF to see if others have commented on them before. I agree with others who have said to go to the top with a complaint. Any store/dealership owner or GM with any business sense would go out of their way to make a customer who just spent thousands happy. If you show them the cost of the hitch at other retail stores and ask them to match the price and include free installation for the hassle and headaches caused by the crap the parts manager has put you through you might be surprised. Good luck and keep us posted on the final outcome.
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Old 03-02-2011, 12:50 PM   #87
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I did check on that forum for them and they weren't listed. The sale itself was extremely smooth, I should have known something would go crazy! LOL
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Old 03-02-2011, 12:54 PM   #88
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If it is already your trailer then go install the link plates. I guess I'm not understanding your problem. Are you saying that they won't give you access to your trailer?
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Old 03-02-2011, 01:19 PM   #89
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They will not allow me to hook up the Equalizer to my trailer on their property if I didn't purchase the Equalizer from them. If I were to buy it from them, they would charge 150.00 for installation.

If I didn't buy from them and only wanted them to install it on their property, I would be charge MORE than 150.00 because I didn't buy it from them.

I'm not sure what plates you're talking about, but according to them, I'm not allowed to do any installation on their property.
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Old 03-02-2011, 01:32 PM   #90
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The link plates are what get installed on the trailer A frame. Only tools needed are a tape measure and a couple of adjustable wrenches. Doesn't take very long.

This is all you need to do 'on their property'. You are getting misinformation from someone at the dealership. Your need to talk to someone else there. It is your trailer. If you want to go install the link plates, just go do it.
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