Reply
 
Thread Tools Display Modes
Old 01-06-2017, 01:12 AM   #1
Member
 
Join Date: Oct 2015
Location: Bend, Oregon
Posts: 48
Why I wont buy local!

Bought my new Roo in July from out of state. There's no Roo dealers around here. Went to my local forest river dealer All Seasons RV in Bend Oregon before the purchase to see if they would do warranty on it. The answer was yes but not on anything cosmetic I should have caught on a pdi, ok fair enough.. Called about the irv not working they said bring it in we'll check it out but then I dealt directly with irv supplier and they warranted it. Called in Sept about the slide out roller making grinding noise they said not scheduling any more service till January 1st to get caught up but call then to get in. So went in yesterday to get on schedule and was turned away because I didn't buy it there. This isn't my last rv purchase and I guarantee my future rv's won't come from them..

Thanks for letting me rant.. we love our Roo and wouldn't change a thing...
__________________

__________________
2016 Roo 21SS
2003 Ram Quad Cab Hemi
bozeman is offline   Reply With Quote
Old 01-06-2017, 08:44 AM   #2
Moderators' Assistant
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 13,102
We lived in NorCal and bought our Roo from a Midwest dealer.
FR found us 3 local dealers that would do the warranty work, since the local Roo dealers refused to do it.
Never had an issue during the two years of warranty coverage, other than having to be at back of the line.
__________________

__________________
Dan-Retired Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 4x4 3.5 Ecoboost w/Max Tow Package
Equalizer WDH and Prodigy BC
bikendan is online now   Reply With Quote
Old 01-06-2017, 09:42 AM   #3
Senior Member
 
Join Date: Apr 2012
Posts: 2,377
Quote:
Originally Posted by bozeman View Post
Bought my new Roo in July from out of state. There's no Roo dealers around here. Went to my local forest river dealer All Seasons RV in Bend Oregon before the purchase to see if they would do warranty on it. The answer was yes but not on anything cosmetic I should have caught on a pdi, ok fair enough.. Called about the irv not working they said bring it in we'll check it out but then I dealt directly with irv supplier and they warranted it. Called in Sept about the slide out roller making grinding noise they said not scheduling any more service till January 1st to get caught up but call then to get in. So went in yesterday to get on schedule and was turned away because I didn't buy it there. This isn't my last rv purchase and I guarantee my future rv's won't come from them..

Thanks for letting me rant.. we love our Roo and wouldn't change a thing...
This is the same type of short sighted attitude I received from my local dealers. Now I buy exclusively from RVWholesalers and highly recommend them. They have a network of service providers that includes not only dealers from all over the country but also independent service shops and individuals that they will assist in getting you setup for warranty work with.
__________________
dustman_stx is offline   Reply With Quote
Old 01-06-2017, 10:42 AM   #4
Junior Member
 
gmccarth1150's Avatar
 
Join Date: Oct 2012
Location: Plainfield, IL
Posts: 22
I had the same problem. Bought my camper in Coldwater Mi, got a good deal. Called the local (30 miles away) dealer in Briudgeview IL. for some warranty work. Got a hard time from the one of the service dept guys about not buying from them but they made the appointment anyway. Drive the 30 miles to the dealer and the service department supervisor comes up and ask me where I where I bought it and I told him where I bought it. I told him I got in Coldwater Mi. and he goes "we can't work on it, were too busy". He had a very threatening manner about him. so I had to turn around and take it back home. Ended up losing a whole day of work on top of it.
I had contacted the Rockwood warranty office and they gacve me some places to call.
I tried a dealer in Pontiac IL. and they would not do the warranty work either but at they nice about it and told me that they make pennies on the dollar for warranty work and only did it a courtesy to their customer. I appreciated his honesty.
Rockwood found me a place to get my furance fixed, but it took a while.
__________________
Garry, Mary, the dog, Binky and the new dog Bourbon.

Life isn't about waiting for the storm to pass, it's about learning to dance in the rain.
gmccarth1150 is offline   Reply With Quote
Old 01-06-2017, 11:19 AM   #5
Senior Member
 
BandJCarm's Avatar
 
Join Date: Jun 2013
Location: Between Pickles Gap and Toad Suck, AR
Posts: 3,283
Didn't buy local, saved 23K, and my local dealer is so great for service I can't praise them enough.

They fixed my slides, black tank, kitchen faucet, and cabinet closure issue, all under warranty, no issues whatsoever...........and while there, they 'noticed' my Dometic A/C was leaking oil all over my roof and ruined it, and I am scheduled to take it in next week for a NEW A/C and an entirely NEW roof, all paid by Dometic, simply because of this dealer.

I'd love to buy from them. They are higher than a cat's back. But they work on anybody anywhere anytime, and are awesome at that.

I have learned that too many people do not ask their 'local dealer' (Some have lots of local dealers) about repair work before buying. And it's not all warranty......that's just a year (or 2). It's paid-for work later also.

But it's unfair to claim that dealers not fixing foreign-bought units is some kind of universal problem.
__________________
"Next to prayer, fishing is the most personal relationship of man" Herbert Hoover
"American by Birth, Southern by the Grace of God"Lewis Grizzard

FROG AR-0019-242
2016 GMC Denali 3500Dually--2017 CC 36CKTS
BandJCarm is online now   Reply With Quote
Old 01-06-2017, 12:55 PM   #6
Senior Member
 
Join Date: Dec 2014
Location: indiana
Posts: 585
When shopping for " stuff ", I always remember that anything mechanical will break or wear out over time, requiring service.
I won't buy a lawnmower from a big box store.
I won't buy a refrigerator , or any other appliance, from a big box store.
I won't buy a furnace or water heater from a big box store.
In other words, I value the service after the sale and I feel you do way better when you buy from a place where the owner's name is above the door. I'm also willing to pay a bit more for that peace of mind.
I bought my Shamrock from a dealer less than an hour away. They were nearly the same price as the wholesalers and they have an excellent service department.
Would they be as good if I didn't buy from them? Don't know and just glad I don't have to find out.
__________________
Jim and Deb
Many times..asst grandkids
2015 Shamrock 23ikss
2013 Ram 1500
jking46 is offline   Reply With Quote
Old 01-06-2017, 01:09 PM   #7
Senior Member
 
Join Date: Apr 2012
Posts: 2,377
Quote:
Originally Posted by jking46 View Post
I bought my Shamrock from a dealer less than an hour away. They were nearly the same price as the wholesalers and they have an excellent service department.
Would they be as good if I didn't buy from them? Don't know and just glad I don't have to find out.

You are in RV country, though. In my neck of the woods you'd have paid $3-$5K MORE than a place like RVWholesalers, even accounting for paying delivery. And it would be a serious crap shoot on whether or not you'd have decent service, no matter whose name was over the door.
__________________
dustman_stx is offline   Reply With Quote
Old 01-06-2017, 01:22 PM   #8
Senior Member
 
rmac04401's Avatar
 
Join Date: Sep 2015
Location: Adams County, PA
Posts: 1,974
Quote:
Originally Posted by BandJCarm View Post
Didn't buy local, saved 23K, and my local dealer is so great for service I can't praise them enough.

They fixed my slides, black tank, kitchen faucet, and cabinet closure issue, all under warranty, no issues whatsoever...........and while there, they 'noticed' my Dometic A/C was leaking oil all over my roof and ruined it, and I am scheduled to take it in next week for a NEW A/C and an entirely NEW roof, all paid by Dometic, simply because of this dealer.

I'd love to buy from them. They are higher than a cat's back. But they work on anybody anywhere anytime, and are awesome at that.

I have learned that too many people do not ask their 'local dealer' (Some have lots of local dealers) about repair work before buying. And it's not all warranty......that's just a year (or 2). It's paid-for work later also.

But it's unfair to claim that dealers not fixing foreign-bought units is some kind of universal problem.

What is the dealers name that is great?
__________________
2016 Grey Wolf 26rr
2005 Honda VTX 1300
2012 Ram 2500 Crew cab 6.5 bed
5.7L Hemi, 3:73 Rear
Ron & Shirley (Empty Nesters)
rmac04401 is online now   Reply With Quote
Old 01-06-2017, 01:33 PM   #9
Senior Member
 
wicked1's Avatar
 
Join Date: Sep 2014
Location: Manahawkin
Posts: 2,208
Quote:
Originally Posted by bozeman View Post
Bought my new Roo in July from out of state. There's no Roo dealers around here. Went to my local forest river dealer All Seasons RV in Bend Oregon before the purchase to see if they would do warranty on it. The answer was yes but not on anything cosmetic I should have caught on a pdi, ok fair enough.. Called about the irv not working they said bring it in we'll check it out but then I dealt directly with irv supplier and they warranted it. Called in Sept about the slide out roller making grinding noise they said not scheduling any more service till January 1st to get caught up but call then to get in. So went in yesterday to get on schedule and was turned away because I didn't buy it there. This isn't my last rv purchase and I guarantee my future rv's won't come from them..

Thanks for letting me rant.. we love our Roo and wouldn't change a thing...


The dealers all stink for the most part, ran into that with Driftwood RV didn't buy from them so after they told me to drive the unit there, they decided they didn't want the work. I thought the boating industry was bad, RV industry is the pits with Most dealers and MFG's. I called FR and they said dealers just bc they sell their products don't have to do warranty work, and Driftwood has an arrogant service mgr to begin with...

I won't ever buy new again and if I had to mfg a part won't deal with most of the dealers out there, they all lie just to get $ and never ever stand behind what they say. I repeat Most not all and that is a shame.
__________________
2016 F350 Supercew Short Box 6.7 PowerStroke Diesel
2015 FR Rockwood Roo 23IKSS
wicked1 is offline   Reply With Quote
Old 01-06-2017, 01:36 PM   #10
Moderators' Assistant
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 13,102
Quote:
Originally Posted by jking46 View Post
I bought my Shamrock from a dealer less than an hour away. They were nearly the same price as the wholesalers and they have an excellent service department.
Would they be as good if I didn't buy from them? Don't know and just glad I don't have to find out.
Since you live in Indiana, where most RVs are made, no wonder your local dealer could match the wholesalers!
Those of us that live a couple thousand miles away aren't as fortunate with prices.
West Coast dealers not only jack up prices, they also inflate delivery costs.
So my 2007 Roo 23SS cost me $14,500, while local California dealers wanted $20,000 for the same exact trailer.
They dared me to drive to the Midwest if I wanted lower prices.

So I did.😆
__________________

__________________
Dan-Retired Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 4x4 3.5 Ecoboost w/Max Tow Package
Equalizer WDH and Prodigy BC
bikendan is online now   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 12:16 PM.