From their website....
Here’s how the factory warranty adjustment plan works:
It’s amazingly simple and more convenient for our owners than having to haul their fifthwheel many miles to a selling dealer for adjustment; when many qualified independent RV service companies are often close at hand. Most of our customers find they can use the same nearby independent service company who did satisfactory service on their previous RV.
In Richard’s case he was able to take his Americana model to the same service company, located just a few miles from his home, who used to fix his 30’ travel trailer; rather than taking his new fifthwheel to the factory’s closest service point, located many miles away and across the Hudson river in New Jersey.
Our plan really works. It has proven to work better than selling reluctant dealer service, offered by most manufactures. Normally owners have to take a broken RV back to a selling dealer. We have found that RV dealers generally are not necessarily the best warranty service points. Therefore we normally have our customers use small independent RV service companies. Dealers make their real profits selling things and not fixing things. Independent RV service folks make their living fixing RV's and they need repeat business in order to stay in business. So independents normally do a better job than dealers. Most RV service companies will contact the Factory Warranty administrator for work approval and will bill the factory directly. Warranty work needs to be pre-approved. Our basic coach supplying factory (one of the largest RV national companies company) pays their bills on time and therefore has excellent credit. If the service company will not give the factory credit then the customer can submit a factory approved expense for reimbursement. Independents are normally warranty points for the appliances used in the fifthwheel. We use national brands of appliances such as Dometic, Suburban, Surflo, Magic Chief, etc. You don't have to contact the factory for warranty repairs on these appliances.
We have created the best of two worlds; warranty backing by a multimillion dollar company combined with good local service.
Good luck with your springs..
Nights camped 2014...26
Nights camped 2015...20
Nights camped 2016...20
2005 Dodge 2500 5.9 Cummins 6 speed manual
2014 Salem 32BHDS