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Old 07-15-2015, 02:55 PM   #31
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I don't agree. I bought local and my dealer turned out to be pretty craptastic. At least with RVW, they have a track record of taking care of their customers.
I would not buy bumkiss from my local dealer; one of those "thanks for your business" then hand you off to the cut throat incompetent "back shop" (and they fired the awesome salesman who sold me the camper).

RVWholesalers has a terrific reputation here. Kudos to Dave for going the extra mile for our forum members.
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Old 07-15-2015, 02:57 PM   #32
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windjammer99, keep in mind, the driver was hired to tow your camper, not babysit with it and look for defects. Tow it to the owner and drop it. If he didn't hit anything or let anything hit it, his responsibility ended when he unhooked.
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Old 07-15-2015, 03:50 PM   #33
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Let's come to grip with some reality which many on the thread refuse to grasp. Hired drivers exist because the companies (manufacturer or dealer like RVW) are too CHEAP to hire in-house, full time, on staff, provide benefits to, workers. Ya we ultimately save some money but at what cost? That driver works for, and is representing, the manufacturer or dealer. No he shouldn't babysit the trailer but should do everything in his power to deliver it in the condition it left in. The entity that hired the driver should also do what they can to safeguard that process. If it means issuing tire monitors or requiring divers to have them then so be it. If a manufacturing defect prevents successful delivery, it is up to the manufacturer or dealer to make it totally and unconditionally right. It is not a valid excuse to say, oh he was a hired driver so what do you expect.

I will say that RVW sounds like they did, and continue to, step up the the plate and kudos to them.

Now I'll get blasted some way or another here but that's the way I see it.
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Old 07-15-2015, 03:57 PM   #34
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Evereddie, we have some drivers on staff here, but we cannot employ enough to keep up with the demand. We have no choice but to use other drivers from time to time. So what we do is stay very involved and if there are any issues we take care of them immediately like we did in this case. In a perfect world, ALL the drivers would be our employees and driving our trucks, but it most certainly is not a perfect world. But we will always strive to do the right thing by our customers. Thanks for your opinion. David
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Old 07-15-2015, 04:02 PM   #35
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Evereddie, we have some drivers on staff here, but we cannot employ enough to keep up with the demand. We have no choice but to use other drivers from time to time. So what we do is stay very involved and if there are any issues we take care of them immediately like we did in this case. In a perfect world, ALL the drivers would be our employees and driving our trucks, but it most certainly is not a perfect world. But we will always strive to do the right thing by our customers. Thanks for your opinion. David
And thank you for yours and the good job you are doing to make this work. I feel for you and your company because the economics of this product don't give you a lot of wiggle room. Also wish this thread had started with the 'whole story'. Misinformation breeds misjudgment.

Thanks again.
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Old 07-15-2015, 08:21 PM   #36
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This wasn't intended to trash rv wholesalers...they've been great. After this thread they contacted me to say they would reimburse for the tire which really isn't the issue. The issue is the delivery driver.I guess I should have just said delivery drivers in general(and I'm sure not all) instead of rv wholesalers delivery drivers.I didn't know they sub out drivers. And your correct this ain't all the story...didn't mention the bent power stabilizer and plate that the axles are mounted to...and the Dexter axle repairman that showed up with no Jack or lug wrench or even grease and didn't know how to rewire the electric brake( thankfully I have a Jack and impact wrench and bearing grease and torque wrench to reinstall...and I have been a commercial electrician for thirty years. So I had everything I needed. I'm really just over it. Ready to go if you know what I mean. There's no way the driver didn't know something wasn't right. Like you said drop and run. But if that's the job you choose then do your very best. And no they didn't replace everything...just the brake assembly...no bearing or seal or drum...so this may have only begun. They did come to the house...Dexter axle assembly plant only 16 miles away in Monticello GA(but what else could they do, drag it to a repair shop as the wheel wouldn't turn on the grass in my yard so I could not move it). Like I said...no issues with rv wholesalers. This is the second time I have purchased from rvw. There are no rv repair facilities anywhere near me...camping world in Byron GA but who wants to take their new trailer there and leave it for who knows how long. I 'll fix it myself and just go camping...Like I said no reflection on rv wholesalers....their great....by the way I went with Goodyear marathons and a tst 507 with flow thru sensors and metal stems.
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Old 07-16-2015, 09:33 PM   #37
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Originally Posted by Herk7769 View Post
I would not buy bumkiss from my local dealer; one of those "thanks for your business" then hand you off to the cut throat incompetent "back shop" (and they fired the awesome salesman who sold me the camper).



RVWholesalers has a terrific reputation here. Kudos to Dave for going the extra mile for our forum members.

Herk




I bought local and 5 months later the place closed down- luckily I live only maybe 30 miles from the factory and less then 5 miles from FR corporate headquarters


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Old 07-16-2015, 11:43 PM   #38
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if your brakes were that hot that one seized when it cooled off you should really check all the tires for flat spots from being slid. if they had "any" flat spots at all I would be going after all new tires as well.
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Old 07-17-2015, 12:17 AM   #39
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Well this is bad news for me being our new 2016 XLR 29HFS is being delivered on Sat. I'm guessing there was a problem with the wiring on his truck powering the brakes all the time or he rode with his foot on the brake. Guess I will be calling them tomorrow.
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Old 07-17-2015, 12:52 AM   #40
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Well this is bad news for me being our new 2016 XLR 29HFS is being delivered on Sat. I'm guessing there was a problem with the wiring on his truck powering the brakes all the time or he rode with his foot on the brake. Guess I will be calling them tomorrow.
Someone else on this thread pointed out that since it was only that wheel with the damage, it was more likely a failure of that wheel only due to faulty construction. So probably not riding brakes or faulty wires. Since all brakes are wired together if it was a faulty wire it would have toasted all the brakes. And if all the brakes were locked up he most likely would have noticed since with 4 brakes stuck on it would have been quite a drag....in more way that one.
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