Originally Posted by jtstromsburg
Great! Good to hear they're finally remind taking care of you
When I got this e-mail I like to have fallen out of my chair!
"The pitch arm kit only comes with one side so it can be slanted to let the rain run off. It is a free fix however a Dometic dealer must be the one to install it on the awning,"
I was so discussed it wasn't funny anymore. I had told my brother I was half tempted to put the awning up the next bad storm we had and let the insurance company deal with it. I wouldn't but that is how fed up I was getting.
In the previous e-mail I was told they would not sell me the arm. At that point I figured I was fighting a losing battle. The next e-mail opened with the above sentence, from a different service tech. I am assuming it came from a supervisor.
It just goes to show there are still some good companies out there to deal with!
07 Dodge 1500 crew cab with 20" wheels, 08 Forest River Rockwood Signature Ultra-lite 8280SS
"The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man."
George Bernard Shaw