Originally Posted by MagnoliaTom
I've been trying to get a new gasket for the main slide of my TT for over 2 months now. First time there for 2 weeks, no gasket. Second time, there for 4 weeks, get a call day before pickup and oops, we got wrong gasket. Bring it back for 2 more weeks. "Gasket is done, come pick it up". Get to the dealer, oops, we were about to call you....we damaged your trailer when we were moving it. Two weeks later (today), pick up trailer. Damaged area (aluminum skirting) was not repaired correctly....I have a textured, matte finish on my skirting....They proceeded to sand and polish (poorly) the new skirting. Oh yeah, checked the new gasket, wrong one installed (and looks like a 7 year old in shop class did the work....they must have used 5 tubes of silicone to attach it).
No one at this place seems to know anything. The service manager obviously never checks on anything before calling to say its ready. What am I supposed to do? I really thought I was going to be on Candid Camera or something....no way these folks are really that dumb!!! I'm at my wits end. What are my alternatives?
Here are your obtions, As I see it. I'll assume its not a warranty claim. 1. if you paid by credit card, call immediately and dispute the charge, if by check, stop payment on the check, if cash, your going to have to go to small claims. 2. Take pictures of the substandard work. 3. Go to another dealership for an estimate to make it right. That will give you a basis for your small claim action. Any evidence you can develope will help your case if unfortunately you need to go to small claims. Let us know how you end up resolving this mess. Good luck.