I picked my service rep just to build a positive relationship and we can get to know one another.
. My rep from last year is no longer there so I went to the guy I got last year when my rep was on vacation.
As it turns out I like him much better the the last guy.
at least so far.
I bring a 6 pack
with me just as a thanks to my service guy for looking out for my best interest.
Now depending on the work to be done I may ask who's gonna work on my unit.
At my dealer they have many techs...some are just kids and some just do shoddy work. If I get a good tech who does a good job I ask for him again or wait and not have the work done. I may even say who I dont want to work on my rig!!! Yep I've done that and dealers really don't like it to much.
Too bad I dont like my unit being backed into a wall and messing up my spare tire cover either. Or when the fork lift driver tries to hook up your unit and puts a small dent in the frame coz he missed the hitch.
IMO the rv industry is like no other and my bar is set to high. Silly me expecting things to come halfway right from the factory. Or to have them fix right the first time. 2nd time or even 3rd.
If you find a good dealer and service center take good care of them your gonna need them