I feel compelled to make a comment on the value of a good local dealer, since it seems like others have had bad local experiences. I wish everyone could have the experience I had.
When contemplating a TT purchase I looked online at RVD and RVW and they did not offer the EVO. I looked online (KSL - the equivalent to Craigslist in my area) for an EVO and dealers. I found 2 that had very different prices for the same model. I picked the closest one to look at first.
I knew the floor plan we wanted already.
I went to the dealer, I called before hand and he said he had a few of that model all with different options and he would love for me to come take a look. I got their right at opening and he was outside washing a few units. He got a power pack and showed me to the EVO that I was interested in. He hooked up power and showed me everything that it had to offer. I liked and and asked if I could sit in it for a few hours, he said sure just call me or come get me if you need anything.
My wife, son and I sat in there for about 2 hours just playing inside to make sure it was a good fit for us. After that time I went to get him to talk numbers for the actual unit we wanted (the one we were in did not have the arctic package but he had one with it in the back of the lot). I asked him the price, he quoted a price and I asked what that included. He said that is the out the door price unless you want additional items like a hitch, hoses or anything else. I was pretty impressed that he quoted an out the door price rather then haggling a sale price then adding stuff to it later. The price was really good, it was 1000 less than the other places listed price. I told him we already had financing in place and I asked him if that affected the price, he said no, he said if you give me a chance to match what financing in place I will give you some free upgrades. I said ok lets see. We went inside and he was able to match what we already had in place and I asked what is he going to give us. He said if you want a hitch Iíll give you 50 percent off and free install, Iíll upgrade you to 30lb dual LP bottles full on installation, IĒll give you 2 AGM batteries in parallel installed and a starter kit included with sewer hose, fresh water hose, 30 amp adapter, and a pressure regulator. I said ok, lets do it.
We went back outside to the actual unit we wanted, the one with the artic package, we walked around it and pointed out a few things that needed to be addressed , he said we can do the paperwork today and they will fix it or they can fix the items and we can come back and do the paperwork. Whichever we felt comfortable with. We told them to start work on it and we will be back. The wife and I went back the next day and they had most of the stuff fixed already. We did the paperwork then and said to call when it was done. They called me the next day and said it was ready. I set an appt for the following Saturday to do a final walk through and PDI again. He said great.
I showed up Saturday and they immediately started installing the hitch while I was doing the PDI, it was winterized , so in front of me he de-winterized it and showed me everything twice, once we were done he winterized it. We hooked it up and he showed me everything with the hitch, the hitch didnít fit right so they gave me a drop shank as well as coiled breakaway cable and trailer locks.
With all this said we are extremely happy with our TT and the service of the dealer so far! When we did the paperwork there was no surprise, everything was as he stated, the price he quoted was the bottom line price, he didnít try to push a warranty instead he told us about the extra year. He didnít try to add in prep or pdi, or destination charges. Were they already figured in to his out the door price? Who knows, all I know was he was 1000 cheaper than anyone elseís internet price (who knows if others internet prices would have been out the door) and he was about 4k less than I anticipated to spend once we arrived at an out the door price, he made me feel welcome and valued. He was nice and so far he hasnít lied to me that I know of. He is about 15 minutes from my house and he gave me his personal cell phone and said if there ever is a problem to call between 6am to 10 pm any day of the week and he would do whatever he could to help me through it.
The day my plates came in I called him and told him to mail them to my house because I could not pick them up he said ok. I get home and my wife says he drove over and dropped them off at the house.
I havenít had the TT that long (like a month) but based on the experience so far I would assume any warranty work or any other needs would be handled with a pleasurable experience. If it is a bad experience with that then I would change my mind a bit about the overall review but so far I am glad RVW or RVD didnít have my unit because I am happy so far.
2015 Forest River EVO 2850
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Nights Camped (2016-13) (2015-13)