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Old 09-03-2013, 04:04 PM   #51
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USAA continues to far exceed my expectations.

They covered the ENTIRE $650 tow charge.
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Old 09-03-2013, 04:11 PM   #52
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USAA continues to far exceed my expectations.

They covered the ENTIRE $650 tow charge.
That is terrific Herk!
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Old 09-03-2013, 04:16 PM   #53
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Wow! Happy ending! Glad to hear it and that you guys are okay!
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Old 09-03-2013, 04:24 PM   #54
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That wheel was most likely too loose.
I check the hub temp with my fingers at every gas stop and it was cold just 15 minutes earlier.

Herk
Herk, *this* post was a great comfort to me on our first long trip recently.

I've taken this on as *my* responsibility at every stop (we stopped about once an hour this time) to check those hubs/tires/wheels.

Being newbs, DH checked the lug nuts with a torque wrench at every stop going up.

Only once did I find the passenger side hubs a little warm, then realized those hubs had been in full sun all the way.

Coming back all hubs were actually cool to the touch at every stop.

Just know that even through your problems, you gave knowledge and reassurance to a couple of newbs.
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Old 09-03-2013, 04:35 PM   #55
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Glad they covered your towing bill
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Old 09-04-2013, 11:19 PM   #56
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Herk, sounds like an interesting few weeks for you. Glad to hear everyone is safe and sound and that you caught it right away. I find myself scanning everything as if I'm flying too.

Also, I have never had one bad thing to say about USAA, good to know about your experience with them as well!
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Old 09-04-2013, 11:56 PM   #57
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FYI

It was serendipitous the way it turned out.

The tow truck company actually refused to accept the USAA tow offer and insisted cash. USAA's road side assist, who never left the line BTW, actually apologized as she could not find anyone close enough in the boonies to help me and said that we could pay them and file for reimbursement. USAA would pay the maximum allowed under the policy; and I would have to eat what was left (which was not a lot - $100).

But that was at the original quote of $450. The tow truck showed up and it was a regular car tow truck. I laughed, and asked what he planned to do with that?

He said he thought it was a trailer and he would just winch it up on a dolly; but since it was a 5th wheel he would need to get the big low-boy and I would have to drive it on. And oh yea, the price is now $650.

110 in the Texas sun and I was ready to spit bullets; but agreed.

HOWEVER, since he towed BOTH vehicles, EACH was covered separately up to the maximum $700 and USAA had the money in our checking account 12 hours after I emailed them a digital camera copy of the receipt. (Took longer to get a working internet connection!)

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Old 09-05-2013, 12:09 AM   #58
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Gotta love usaa. Even when they have let me down, they have done what they could to make it right. We use them for almost everything. We have our ERS through good Sam. Does USAA have an RV roadside assist policy? Glad all turned out well. Thanks for your service! I'm so happy someone showed you the respect that is long overdue.
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