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Old 08-10-2010, 08:39 AM   #1
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Poor Campground customer service

Well we are now just 3 days from leaving on our first major adventure 4000 mile round trip. We have been planning this trip since March and have had all the campsites booked since then. However last night we got a call from the first site we would have been staying at friday night and the person informed me he was the new owner and noticed we had a site booked for Friday and one 2 weeks later for our return which I concured to. Then he tells me that he wants to give our site to someone who wants to book for a number of days and needs to relocate us. I said oh ok but we have 34' trailer so we need to have room to get it in and out to which he replies he has nothing for us then. When I mentioned we had booked these sites in March his reply was that was the old owners and pretty much I don't care my policy is if you don't book for an entire weekend you don't get a site. So this poor excuse of a campsite owner left us 3 days before a trip which we had finalized the details for 2 months ago without a site for the first and last nights of our trip. Fortunately I found another campground that is abt 60km closer to our end but still within my schedule for day 2. I told the campsite owner of the issue with the other and she was very accomodating and got us setup with a nice pull through but it is abt 15 bux mor for the 2 nights.

So for anyone traveling through Manitoba Canada. STAY AWAY FROM SHADY OAKS CAMPGROUND in Sidney Manitoba the owner is a jerk. and the name says it all... Shady has nothing to do with what the trees provide.
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Old 08-10-2010, 09:46 AM   #2
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Go to rvparkreviews & post submit any reviews from your trip. Including this 1 which you didn't stay @.
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Old 08-10-2010, 09:49 AM   #3
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John,

I would check to see if they have an affiliation with anyone like Good Sam or Woodalls and make a complaint, 2nd, go to RVParkreviews.com and leave a review with your experience.

There are parks that do not like to have "overnighters" during the summer and won't book for just a night or two, but to drop you after the reservation was made is just lousy and low class.
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Old 08-10-2010, 10:38 AM   #4
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Well, I have sent an email to the Manitoba Association of Campgrounds and Parks which this campsite is a member of as well as RVParksReviews so far and I am just getting started. Like I said in the original post I could understand it if he did this a month or so ago but not 3 days. And I must say the 2 campsite in Ontario that we are one nighting at on each side of the trip bent over backwards to ensure our trip goes well.
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Old 08-10-2010, 07:01 PM   #5
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thats not good! hope that the other place works out for you!
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Old 08-12-2010, 08:43 AM   #6
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I got an eamil from the president of the Manitoba Association of Campgrounds and Parks.

Good morning John
Thank you for your e-mail regarding your issue with one of our members, on behalf of MACAP I would like to apologize and I ensure you this will be addressed by the association at the next available opportunity...With this said I am glad you were able to re-work your plans and stay at Meadowlark .
Again I thank you and hope you will choose Manitoba as your destination in the near future
sincerely,Dennis Crockatt
President MACAP
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Old 09-21-2010, 11:04 PM   #7
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Terrible customer service, no excuse!
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Old 11-23-2010, 09:32 PM   #8
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Hey John,

Great to know about this campground, but in addition to pointing out this less than acceptable campground, I personally think you should give the name and location of the campground that "was very accomodating". My thinking is that when someone does good they deserve the credit.

Derek
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Old 11-23-2010, 11:05 PM   #9
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We experienced a similar situation with a campground just outside of Calgary, changing the rules on the fly, and then treating us like crap . It was worse for us however, as we only found out when we arrived at their "campground". Coupled with a bad experience with local campers at another Alberta campground, I will never stop in Alberta again.
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Old 11-23-2010, 11:44 PM   #10
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crocus, you should make a thread about your experience for everyone to read.

hehe you could stop in sask and make it to bc in a day
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