Just checked your profile - see you are in Dublin CA. We are in Half Moon Bay.
My info is somewhat dated, as we bought our Solera in 2012, but we also became frustrated with the dealer support. Like several others on the forum, we called Forest River and got "pre-approved" to use a non-dealer RV repair facility. We paid, Forest River reimbursed us. We used Ideal RV and Trailer Supply in Redwood City. Very pleased with them. I would actually use them over the dealer even without reimbursement! Much more convenient, fast, competent. In contrast to the dealer, they make their living doing service - rather than selling RVs.
Ideal RV Bay Area RV Parts Repairs Propane