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Old 08-29-2016, 12:16 PM   #11
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The slope of the awning looks about right. I'm not sure if there's anything that can be done about getting it to raise more than it already does. The top anchor track looks like it's pretty close to the top of the RV on the door end, so raising it up on the RV looks like it may not be possible.

I just went out and measured ours and here's the measurements.
The long arm with the head on it is 61" end to head.
The Shorter arm from the vertical upright to the motor arm is 50" center to center of the pivots.
The adjustable arm (that folds in the middle to lower the awning) is 24" center to center.
The pneumatic shock is 24" center to center.

Measure yours to see if it's about the same.
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Old 08-29-2016, 08:49 PM   #12
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Originally Posted by markb422 View Post
There is a hand nut that you tighten when you want to bring the outer end of the awning down on each end frame. Make sure those are loose when you retract the awning. Although I am not sure if the awning will retract if they are tightened. Never tried it.
X2... sure does look like the arms are in the lowered position in the photos.
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Old 08-29-2016, 09:16 PM   #13
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You said you can't raise it. Can you grab a corner and pull it down? If it is not locked down you should be able to pull against the shocks and the arms should slide in where the black lock knobs are and the corner you are pulling will go lower. I know that is not you need but just trying to see if it is bound up.
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Old 08-29-2016, 09:45 PM   #14
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Originally Posted by ilmor View Post
Look at this picture....maybe your awning is not assembled correctly for your trailer.


http://www.rvwholesalers.com/images/...061690/005.jpg
Now that is how it's supposed to look!!! I'm guessing that not all the right parts were used when this thing was assembled at the factory?!? I read in an older post of a very similar issue and the guy said that Forest river took care of the problem through his local dealer. I believe the on support arm was 4 inches too short. I hope I can get a local dealer to take a look at it and maybe get it fixed... Thanks for the reply!
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Old 09-01-2016, 06:10 PM   #15
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Problem solved. Found out they installed the wrong size awning braces from the factory!!! They are sending me the correct ones. Thanks for all the input.
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Old 09-02-2016, 08:57 AM   #16
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Thanks for letting us know what the problem was.

What size did they install and what size are they replacing them with?

Also, do you have to replace anything else, like the gas strut or the adjustable arm?
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Old 09-02-2016, 09:21 AM   #17
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I'm not sure on the size yet. They just said they are sending me the correct ones. And I believe that I only need to change out the arms.
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Old 09-02-2016, 09:31 AM   #18
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Maybe wrong awning -----------

Maybe wrong awning material. Maybe to awning material was replaced and the replacement awning is too short!!! Just my guess.
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Old 09-02-2016, 10:11 AM   #19
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Originally Posted by Molson77 View Post
I'm not sure on the size yet. They just said they are sending me the correct ones. And I believe that I only need to change out the arms.
Molson,changing the arms is Not a Cakewalk,it is advised to secure 2 Helpers for this job! There are spacers,nylon washers,and pins that need to be lined up while trying to compress the gas arms and all the linkage! Even with 3 be Very Careful! Youroo!! PS make sure the Fac sends you NEW "Top Hat Clips" for the Pivot Pins,The Clips are a "ONE Time Use" item!
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Old 09-02-2016, 10:28 AM   #20
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Just a note. The valance is supposed to hang straight down from its slot when extended (aids in water not pooling). That means the awning should not be extended till it stops. The referenced picture posted shows no valance hanging down and due to installation restraints may be what must be done anyway.
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