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Old 05-15-2011, 10:00 AM   #11
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Join Date: Aug 2010
Location: Canandaigua,New York (The heart of the Finger Lakes)
Posts: 486
I know its hassle....I would ask for new camper plus an extra discount from your original quote and have them deliver it to your home in Florida for free also,(since they do have home delivery) to compensate your travel loss/vacation time/added wait time for new camper. I would be very upset too, but I would say the owners, the Darnell's are very nice people...ask to talk to Dave Darnell (co-owner). Im sure they will compensate you in some way !! They also could jump your camper order up on a spot from a pre-order because they are always ordering Rockwood trailers. They did that for us and we didnt even ask them too,we recieved our camper sooner than normal. As I say on monday call there regular 800 number and ask for Dave Darnell and explain your situation !! Hopefully everything will turn out ok !!


David & Annamarie & 2-Pugs (Fatty and Harley)
2011 Rockwood Windjammer 3065
2011 Ford F-250 6.2- V8
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Old 05-15-2011, 10:24 AM   #12
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Join Date: Feb 2008
Location: ohio
Posts: 121
You can make additional deals with rvw. We had to. Our new camper was late being delivered on the same day we were to pick up, also after being told it was in. As this was the only problem, we had them throw in a few additional items. In your case, I agree with above. They need to reimburse you for your travel expense, since they obviously lied about delivery. Good luck in the future, no matter what your decision.

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Old 05-15-2011, 10:35 AM   #13
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Join Date: Mar 2011
Posts: 10
google forest river problems for your camper you should find some numbers that way. Sounds like rvw to me. Good luck with them,i had to get factory to take care of my problems.
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Old 05-15-2011, 10:53 AM   #14
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Location: Wisconsin
Posts: 1,325
I agree with most; RVW should reimburse you for your expenses, deliver your new TT to you in Florida, AND in addition, compensate you for your loss of vacation time - time IS money. They should also expedite your new TT and if they cannot; then cancel the order and go to a local dealer; they may have what you want on their lot, or close to it. I am so sorry this happened to you; that was a major concern of mine also, that's why we went to a local dealer. Good luck; I hope everything works out for you.
2012 Rockwood 8293RKSS
2006 Dodge Ram 2500 5.9L Cummins Turbodiesel 4x4; 2012 Ford Escape 4x4. 3 very pampered cats.
Days camped: 2011: 61; 2012: 66 Days; 2013: 69;2014: 68 2015: 90 Days camped 2016: 34
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Old 05-15-2011, 10:59 AM   #15
Gary and Pam
Join Date: May 2011
Location: Ohio
Posts: 40
If you do have to cancel then used the RVW price to have your local dealer match the price. My local dealer matched the price to keep me with them.
Gary & Pam
2010 Sandpiper 355QBQ
2010 F350 CC LB KR 4X4
Nights camped 2010-20 2011-26 2012-22

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Old 05-15-2011, 01:10 PM   #16
Join Date: Feb 2011
Posts: 36
I am hoping that FR & RVW will make things right and I will give them that opportunity. I agree that I should expect a tt delivered to me. Will find out more tomorrow. I will keep you posted as this saga continues.

TJ, Paula, and Mickey the wonder dog
2010 Toyota Tundra 5.7L Crew Cab
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Old 05-15-2011, 01:23 PM   #17
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Join Date: Jan 2011
Location: Saint Cloud FL
Posts: 1,565
Here is what I would do before you call them so you have something to go with - write down everything you saw wrong so you can get your points across to them -

The more documentation you have and keeping your cool on the phone might get you better results - I personally wouldnt put the lawyer comment out there until they pretty much flat out tell you they arent going to do anything

I would also point out the fact about driving from Florida to pick it up and the fact that you drove back to Florida without your camper since it had been hit by something causing it to have a 8 inch crack / hole which would be covered under the delivery service not the manufacture unless the damage was caused by or at the factory.

The wrong interior is a factory goof up unless RVW ordered the wrong interior in the first place or it was someone else's camper they were trying to pawn off on you since it had been hit.

Good Luck and keep us posted on how it turns out tommorow - as I say try not to loose your cool and keep the pressure on them and put the blame on them so they take care of "you"
2011 Rockwood Mini Lite 2306 - Matt
2004 Dodge Ram 1500 Qaud Cab 4x4 with 35" tires and 3.92 gears, Dynatech Longtube Headers & Fabtech 6" lift + Superchips with shift Tuning
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Old 05-15-2011, 01:51 PM   #18
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Join Date: Mar 2008
Location: Jacksonville Florida
Posts: 1,263
I personally don't see any dealer "matching the price"quoted from RVW, but a discount and delivery should be included. After all, that IS the reason people buy direct from them. The dealers have to make money, or they would not be selling campers. After all, it's not their fault you bypassed the middleman(them) to buy your rig. I do agree that RVW screwed up royally though, and you deserve to be compensated. Randy
/SIGPIC]'08 V-lite Flagstaff 30WRLS
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Old 05-15-2011, 02:44 PM   #19
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Location: Moose Jaw, Saskatchewan
Posts: 2,372
Good luck wtih your troubles, keep your cool and explain it all and see where it goes.

John & Deb
2011 F250 Lariat FX4 Crew Cab 6.2
2011 Flagstaff V-Lite 30WRLS
Days Camped 2013: 16 2014: 5 2015: 3
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Old 05-15-2011, 05:26 PM   #20
Join Date: Feb 2011
Posts: 36
Thank you to all who have responded. Quite a way to join the ranks huh. As far a being mad, this was more like a shock, we just couldnt beleive it was happening. Anger has yet to set in. Well, we are in south georgia now and will be home mid day tomorrow. Hopefully things will turn around for us soon.

Thank you all again


TJ, Paula, and Mickey the wonder dog
2010 Toyota Tundra 5.7L Crew Cab
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