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Old 05-28-2011, 02:07 PM   #61
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Any help here ?

www.normantaylor.com


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Old 05-28-2011, 09:24 PM   #62
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Quote:
Originally Posted by TJfromfL View Post
No, nothing has been resolved as of yet. RVW keeps saying they are going to make it right, but at this point no new trailer is on order. RVW has promised a contract to me that will be acceptable by next Tuesday, but they also promised me one last Saturday and last Monday, so we will see.
TJ it takes 2 minutes for them to send you a new contract. They sent me contracts in quick succession when they were getting me to sign up and they had missed things out.

Something is wrong for sure. As I said to you in my PM RVW are okay until something goes slightly wrong then they do not have the ability or desire to cope with it even worse when they have to dip in their pocket
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Old 05-31-2011, 06:21 PM   #63
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After 18 days, we are now being told there was an outsourced delivery company involved w/the original hole in the roof at arrival (was told different 14 days ago) hence enter insurance companies, hence things go slowly, or so I'm told by RVW. RVW has offered to build us a slightly more equipped trailer but getting it to Florida is still an issue, even though I offered to waive all expenses if they would just deliver the #$^# thing. They still say they intend to make me happy (ie delivered), but nothing in writing. This sure is an exercise of patience and anger mgt.
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Old 06-03-2011, 12:43 PM   #64
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Any updates TJ? Check your sales agreement with them; is there a clause in there regarding failure to deliver? You must be a very patient man; I would have been on the phone to a lawyer before RVW could say the word "litigation." I know you probably saved a bundle by going through RVW (well, you really haven't saved anything yet, have you?), but if I were you, I'd consider biting the bullet and going to a local dealer with my tail between my legs and my contract from RVW in hand and try to work out a deal. You've already spent $900 and don't have a camper. How much more money are you going to spend, in addition to the cost of the camper, before you get a camper in your driveway? I really feel for you....I would be absolutely SICK to my stomach to have to go through what you're going through.
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Old 06-03-2011, 04:04 PM   #65
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Here is the last chapter to the saga. RVW is unwilling to take ANY blame for anything. Dave Durnell the owner, never apologized to me, or even acknowledged responsibility for the mistake made of telling me the trailer was ready before leaving Florida. RVW is unwilling to shoulder ANY of the costs of delivering a trailer to me. I guess I should have been more cautious, I had read many posts on the internet warning of possible issues w/ RVW if problems do occur. This was to be my first trailer purchase, worked and waited years until I could afford to pay cash as I am still a working stiff, and now this. So much for trying to save a buck...it will cost me substancially ($1500.00 plus) in the end. I will receive no reimburesment of expenses, and it will probably take another year before I can attempt another purchase. And yes Trudinator WE ARE SICK TO OUR STOMACHES. The only good thing is I will get my deposit back. RVW simply refuses to do the right thing under the umbrella of profit . I thank you all for your support and advise. Caveat Emptor
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Old 06-03-2011, 04:11 PM   #66
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Geez, I take delivery of my trailer from RVW tomorow. I hope everything goes well. I wish I would have read this before I chose to purchase from them.
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Old 06-03-2011, 04:17 PM   #67
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WOW TJ, I feel for ya. Guess what they say is true "Not all the thieves are in jail" , obvioulsy there are a number of them at RVW.
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Old 06-03-2011, 04:53 PM   #68
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That's terrible. If they are going to treat customers in this manner, then I hope that enough people reading this post will decide NOT to buy from them. At least enough that they will lose more money in lost sells than if they would have just made things right for you, build a new comparable trailer and deliver it to you. Maybe a few extra bells and whistles for your inconvience.

I hope the best for you. Hang in there, you will get the trailer you want someday and all this will be nothing but campfire conversation.
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Old 06-03-2011, 09:39 PM   #69
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RVW need to get what they deserve, they need to be brought to account they are bullies, I just hope they get their deserts sooner than later.

TJ you know what I am going through with RVW, I have now made a formal complaint and a compensation claim through the Better Business Bureau, BBB of Ohio I would suggest you do the same it is a very simple thing to do and costs nothing. Here is a link to BBB Ohio to get you started.

https://odr.bbb.org/odrweb/public/getstarted.aspx

I would also contact RV Direct (RV Wholsalers main competitor) tell them the story and see what they will do for you!
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Old 06-03-2011, 10:52 PM   #70
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Curious TJfromFL., why not Lazy Days. I have used them twice and after some haggling, they really came through in the end. They comp'd us the first night at their campground...well after needing help with the towing setup and no one available, they comp'd us 5 nights (weekend) until someone was ready to help and we asked for an addition 2 nights.

They fixed everything and have always been pretty honest when dealing with them. Both times I ended up with talking with 1 of the owners to complete the deal, but am really happy in the end.

What if you took your quote, minus your expenses and presented it to LD's? Couldn't hurt and they are a FR dealer.

Good luck, if you need more info from me, please feel free to ask, I kept this story short, but had to go all the way to the highest tier of customer service on the first RV that had issues WAYYYYY passed the 30 day warranty and they fixed it, no charge and then some.
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