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Old 05-15-2011, 06:46 AM   #1
Join Date: Feb 2011
Posts: 36
Pick Up Day Disaster - Need Advise

We were supposed to pick up out new 2012 Rockwood yesterday (Sat) at RV Wholesalers after driving 1200 miles from FLorida. Was told by RVW on Thursday (the day we left Florida) the trailer was "ready". Y-day at pickup we found out the trailer had a 8 inch crack/hole in the roof because they "hit a bird" bringing it back from the MFGer. Come to find out the trailer was not received at RVW until Friday evening, even though I was told it was ready before leaving FL. This I hold RVW responsible for. To make matters worse Forest River installed the wrong interior. Works orders were correct from RVW. This I hold FR responsible for.

So now we are heading back to FLorida with no trailer, no return of my deposit, 900.00 in expenses with nothing to show for it, and crying wife. How would you all handle this? Can anyone provide a contact/number at FR? ANY ADVISE?


TJ, Paula, and Mickey the wonder dog
2010 Toyota Tundra 5.7L Crew Cab
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Old 05-15-2011, 07:19 AM   #2
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TJ - I am so sorry to hear this happened to you so close to the beginning of the season. Of course you're in FL but still ...

When did they say they can get you the correct trailer? Another 8 weeks? Here are some thoughts.

Can the manufacturer put you at the head of the line? RVW should be trying to do this on your behalf. Talk to the manager or owners of RVW.

Check your contract if you are interested in cancelling. Our dealer's contract states ...
If the recreational vehicle ordered by the purchaser is not available for delivery by the dealer within 15 calendar days after the anticipated delivery date, the purchaser may cancel this order. The purchaser shall receive a full refund of any down payment, and return of the trade-in, or title for the trade-in, or both by the close of the dealer's next business day. If the trade-in has been sold, the purchaser shall receive the trade-in allowance specified in the order.

Good luck and share with us what happens.

Again, sorry this is happening. Its a nightmare and I'm not sure what I would do.

DW, 3 Kids and our Goldens

2012 Shamrock 233S
2008 Toyota Sequoia 5.7L 4WD
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Old 05-15-2011, 07:49 AM   #3
Join Date: Feb 2011
Posts: 36
Triguy, at this point nothing has been offered. Seems Saturday is a bad day to pick up a trailer at RVW, no managers or owners present. I was told to "come back Monday" can you believe that!!!!!!! There is much more to this story, I just dont want to sound like a long winded crybaby.

TJ, Paula, and Mickey the wonder dog
2010 Toyota Tundra 5.7L Crew Cab
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Old 05-15-2011, 08:17 AM   #4
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Tjfromfl, really hate to hear that- most folks on here have pretty good results from RVW, but there are a few that do have troubles. Your problem however seems pretty extreme, though. I believe if it was me, I would be contacting a lawyer, and at the very least get some advice from them. And, as Triguy states, there are contract protections in the fine print- if that is what it comes down to. F.R. factory reps should contact you and assure the proper channels will be followed in your situation, and RVW should have at the very least looked at your camper first, to be sure things were "as ordered". Also, I think you should recieve an additional discount for all of this, and a return of your travel expenses, at the very least. This is why I bought from a local dealer, the unit was on their lot for me to actually see and take home within a few days, and I could deal with any and all problems directly with them. I know you get a substantial savings from ordering a trailer, but there are SO MANY things that can happen in the deal that the savings are really not that great in the long run. Sorry, I know you don't want to hear that, but that's my opinion. Randy
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Old 05-15-2011, 08:40 AM   #5
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Location: Bathurst, New Brunswick, Canada
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So Tj from Florida, hows it going now. Are you on the road with a new TT. How did this story end.
2011 Ram 1500 Quad Rockwood 8315 BSS.

"We travel initially to lose ourselves; and we travel, next to find ourselves. And we travel, in essence, to become young fools again- to slow time down and get taken in, and fall in love once more."
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Old 05-15-2011, 08:45 AM   #6
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Posts: 38
I would cancel the order. Buy it from Tropical RV in Ft Pierce. I just bought my Rockwood and got it within 4 weeks of my order. A friend just went to see them last week and the are buying a new Roo. Expected delivery is two weeks. They are great there with both service and price. See Jim or Dane. Tell them Angel sent you.
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Old 05-15-2011, 08:49 AM   #7
Join Date: Feb 2011
Posts: 36
Rienreb, this just happened y-day. I am in Tennessee now, heading back to florida empty handed and out considerable dollars. I have no vacation time left so going back to Ohio is out of the question. Dont know where this is going from here, will start making calls on Monday.

TJ, Paula, and Mickey the wonder dog
2010 Toyota Tundra 5.7L Crew Cab
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Old 05-15-2011, 09:42 AM   #8
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TJfromfL, if you are able to cancel the order I would second rockwoodmiami suggestion's, give Tropical RV Florida RV Dealers, FL RV Dealership, Used RV, New RV, Travel Trailer, Fifth Wheel, Popup campers - Tropical RV Sales - Tropical RV Sales a call. They have had good reviews from all that have dealt with them, Tropical RV Sales, Ft. Pierce, FL and Tropical RV-Ft.Pierce

Hope all turns out well!
Frank & Rita M
2008 Ford FX2 F-150 3.73 CC 139" WB w/EQ4 WDS
2011 Rockwood 2702SS
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Old 05-15-2011, 09:46 AM   #9
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Location: Colorado
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When I had a similar situation, going to another dealer ended up being a blessing. I found a great dealership, got an awesome price and have been treated like a great customer ever since.

Best of luck....
Walt-N-Terry Sanford
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08 Rockwood 8317
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Old 05-15-2011, 09:47 AM   #10
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If you keep the deal with RVW they should deliver the TT to you in FL. at their expence. Hope everything works out for you.

Terry and Janet
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