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Old 08-26-2016, 02:58 PM   #1
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Question Fireplace w/Remote

We purchased a 2016 Primetime Crusader last month and it has a fireplace.

Is the Model FFP272107-H suppose to come with a remote? I thought it did. It is showing it in the manual but the salesman said he didn't think it came with it.

I can't find who makes the fireplace or their contact #.
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Old 08-26-2016, 04:41 PM   #2
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If searching for the model number shows nothing, unscrew it and pull it out to check for labels on the back. Most electric fireplaces have a small (1.5" x 2.5") thin remote. Would not the fireplace manual say who makes it? We got a bag full of manuals and extra installation stuff.
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Old 08-26-2016, 04:49 PM   #3
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Our 2017 315RST that we purchased a couple of weeks ago doesn't have the remote either. I just figured it didn't come with one.
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Old 08-26-2016, 05:05 PM   #4
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Quote:
Originally Posted by Narboza View Post
If searching for the model number shows nothing, unscrew it and pull it out to check for labels on the back. Most electric fireplaces have a small (1.5" x 2.5") thin remote. Would not the fireplace manual say who makes it? We got a bag full of manuals and extra installation stuff.

This manual has no manufacturing info on it. I will have to take it out and look on the back. TY
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Old 08-26-2016, 05:13 PM   #5
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I just sent a question into PT via their website. I'll let you know what they have to say.
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Old 08-26-2016, 05:18 PM   #6
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On our fireplace we accidently found the remote in a little compartment with a flip cover on the upper left of the fireplace, across from the panel with the controls in it. I'd send a pic but our unit is in for service. Maybe you will get lucky also!! We found ours when Liz touched it while dusting and it moved
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Old 08-26-2016, 05:18 PM   #7
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They might be doing you a favor! Our remote must be carried over to the fireplace within 1-2 feet for it to work. That is with a new battery. For whatever reason the toggle switch is almost always off, so you find yourself walking over to turn it on anyway. I know this didn't help much.
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Old 08-26-2016, 05:21 PM   #8
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Quote:
Originally Posted by grhodes50 View Post
I just sent a question into PT via their website. I'll let you know what they have to say.
Thank you!
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Old 08-26-2016, 05:22 PM   #9
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Originally Posted by NMWildcat View Post
On our fireplace we accidently found the remote in a little compartment with a flip cover on the upper left of the fireplace, across from the panel with the controls in it. I'd send a pic but our unit is in for service. Maybe you will get lucky also!! We found ours when Liz touched it while dusting and it moved
I'll check for a secret compartment this evening. That would be nice!!!
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Old 08-26-2016, 05:24 PM   #10
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Originally Posted by uhduh camping View Post
They might be doing you a favor! Our remote must be carried over to the fireplace within 1-2 feet for it to work. That is with a new battery. For whatever reason the toggle switch is almost always off, so you find yourself walking over to turn it on anyway. I know this didn't help much.
We had a remote in our old camper, I got used to having it! I never remembered to shut the toggle switch so that helped :-)
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