Fireplace w/Remote

dcr126 · 08-26-2016, 02:58 PM

We purchased a 2016 Primetime Crusader last month and it has a fireplace.

Is the Model FFP272107-H suppose to come with a remote? I thought it did. It is showing it in the manual but the salesman said he didn't think it came with it.

I can't find who makes the fireplace or their contact #.

Narboza · 08-26-2016, 04:41 PM

If searching for the model number shows nothing, unscrew it and pull it out to check for labels on the back. Most electric fireplaces have a small (1.5" x 2.5") thin remote. Would not the fireplace manual say who makes it? We got a bag full of manuals and extra installation stuff.

grhodes50 · 08-26-2016, 04:49 PM

Our 2017 315RST that we purchased a couple of weeks ago doesn't have the remote either. I just figured it didn't come with one.

dcr126 · 08-26-2016, 05:05 PM

Quote:

Originally Posted by Narboza

If searching for the model number shows nothing, unscrew it and pull it out to check for labels on the back. Most electric fireplaces have a small (1.5" x 2.5") thin remote. Would not the fireplace manual say who makes it? We got a bag full of manuals and extra installation stuff.

This manual has no manufacturing info on it. I will have to take it out and look on the back. TY

grhodes50 · 08-26-2016, 05:13 PM

I just sent a question into PT via their website. I'll let you know what they have to say.

NMWildcat · 08-26-2016, 05:18 PM

On our fireplace we accidently found the remote in a little compartment with a flip cover on the upper left of the fireplace, across from the panel with the controls in it. I'd send a pic but our unit is in for service. Maybe you will get lucky also!! We found ours when Liz touched it while dusting and it moved

uhduh camping · 08-26-2016, 05:18 PM

They might be doing you a favor! Our remote must be carried over to the fireplace within 1-2 feet for it to work. That is with a new battery. For whatever reason the toggle switch is almost always off, so you find yourself walking over to turn it on anyway. I know this didn't help much.

dcr126 · 08-26-2016, 05:21 PM

Quote:

Originally Posted by grhodes50

I just sent a question into PT via their website. I'll let you know what they have to say.

Thank you!

dcr126 · 08-26-2016, 05:22 PM

Quote:

Originally Posted by NMWildcat

On our fireplace we accidently found the remote in a little compartment with a flip cover on the upper left of the fireplace, across from the panel with the controls in it. I'd send a pic but our unit is in for service. Maybe you will get lucky also!! We found ours when Liz touched it while dusting and it moved

I'll check for a secret compartment this evening. That would be nice!!!

dcr126 · 08-26-2016, 05:24 PM

Quote:

Originally Posted by uhduh camping

They might be doing you a favor! Our remote must be carried over to the fireplace within 1-2 feet for it to work. That is with a new battery. For whatever reason the toggle switch is almost always off, so you find yourself walking over to turn it on anyway. I know this didn't help much.

We had a remote in our old camper, I got used to having it! I never remembered to shut the toggle switch so that helped :-)

grhodes50 · 08-29-2016, 08:36 AM

I received an email from PT this morning;

Good morning Gary,

We do no supply a remote with the fireplaces. We found that they have a tendency to cause interference with the TV's.

You can purchase a remote through Patrick Industries Aftermarket Division at (574) 970-8282 or p125cs@patrickind.com

Please let us know if you have any further questions or concerns.

Nesa Wilson

UPDATE !!!! - Just received a second email from Nesa at PT. She is sending me a remote free of charge !!!!

NMWildcat · 08-29-2016, 09:28 AM

Nice!!! Congrats on a good outcome and thanks for sharing.

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