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Old 03-04-2016, 11:38 AM   #31
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Originally Posted by dalford View Post
Does RV Lock have a staff? I have emailed them via their web site, to rvlock@sales.com and rvlock@support.com and have not received a reply. I started emailing Wednesday evening and two times on Thursday. It is now very early Friday morning and nothing from them in response. I purchased a lock and there is a problem with it. Will the rvlock person who monitors this site check your email and get back with me please. Order SHP#1627
It is actually support@rvlock.com or sales@rvlock.com that you need to contact. If you followed the link on the website it will be correct though. You can also call (888) 316-9899. I will notify the associate that processes emails and have him look into it immediately. We try to respond to all emails as soon as possible. I apologize for the delay.
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Old 03-04-2016, 11:50 AM   #32
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Originally Posted by dalford View Post
Does RV Lock have a staff? I have emailed them via their web site, to rvlock@sales.com and rvlock@support.com and have not received a reply. I started emailing Wednesday evening and two times on Thursday. It is now very early Friday morning and nothing from them in response. I purchased a lock and there is a problem with it. Will the rvlock person who monitors this site check your email and get back with me please. Order SHP#1627
Dalford,
I think your email addresses are a little backwards.
If you sent emails to the addresses you posted, neither would go to RV Lock.
The last part of an email address (after the @) is the path where the internet tries to deliver the message to.
rvlock@sales.com should be... sales@rvlock.com
rvlock@support.com should be... support@rvlock.com
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Old 03-04-2016, 07:57 PM   #33
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It is actually support@rvlock.com or sales@rvlock.com that you need to contact. If you followed the link on the website it will be correct though. You can also call (888) 316-9899. I will notify the associate that processes emails and have him look into it immediately. We try to respond to all emails as soon as possible. I apologize for the delay.
In my earlier post here I transposed the email address. I did use the addresses as stated above. I did call today and was politely taken care of and a replacement part is on the way. No one could tell me why my emails did not get a response but I am a satisfied with your companies response. I received a follow up call soon after I called to ensure I was taken care of.
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Old 03-04-2016, 10:09 PM   #34
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Just got my replacement today. It was a nice deal at $119 with the promo allowance.
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Old 03-05-2016, 08:03 AM   #35
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Mine arrived broken and no instructions... :sly:

I have wonder if it was a used one?
Anyway a new inside part on the way.
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Old 03-05-2016, 08:46 PM   #36
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Mine arrived broken and no instructions... :sly:

I have wonder if it was a used one?
Anyway a new inside part on the way.
WW
What was broke? The red knob (plastic) for the deadbolt was broken on mine. I hope this isn't a design defect. I'd hate to be locked in my trailer in an emergency.

When I get my new knob I'm going to check it out very carefully...
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Old 03-05-2016, 08:57 PM   #37
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What was broke? The red knob (plastic) for the deadbolt was broken on mine. I hope this isn't a design defect. I'd hate to be locked in my trailer in an emergency.

When I get my new knob I'm going to check it out very carefully...
Opened mine today and the red handle was broken the same as yours. Sent a message to them and waiting for a response. Order number 1562.
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Old 03-05-2016, 09:58 PM   #38
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Opened mine today and the red handle was broken the same as yours. Sent a message to them and waiting for a response. Order number 1562.
Better chance calling. Their email response is slow...
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Old 03-06-2016, 09:01 AM   #39
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Quote:
Originally Posted by dalford View Post
What was broke? The red knob (plastic) for the deadbolt was broken on mine. I hope this isn't a design defect. I'd hate to be locked in my trailer in an emergency.

When I get my new knob I'm going to check it out very carefully...
Yep, looks just like mine. The knob, washer and snap ring laying in the box; the other piece still on the shaft that turns... thingy. I think what is happening, is they are slipping the front and back pieces together and inserting the knob onto the shaft but not screwing them together so the red plastic knob is the only thing keeping it semi-together. The box is thrown or dropped causing the parts to try to separate and <<< KER-SNAP! >>>... they should either screw the two halves together or use bubble-wrap envelopes for each piece. Maybe the knob isn't as strong enough; the one on my old lock, looks stronger.

So much for the 10 minute easy install... by the way, I also had to file the opening.. it was slightly too small.
WW
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Old 03-15-2016, 03:24 PM   #40
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Quote:
Originally Posted by WolfWhistle View Post
Mine arrived broken and no instructions... :sly:

I have wonder if it was a used one?
Anyway a new inside part on the way.
WW
Quote:
Originally Posted by dalford View Post
What was broke? The red knob (plastic) for the deadbolt was broken on mine. I hope this isn't a design defect. I'd hate to be locked in my trailer in an emergency.

When I get my new knob I'm going to check it out very carefully...
Quote:
Originally Posted by Signguy71 View Post
Opened mine today and the red handle was broken the same as yours. Sent a message to them and waiting for a response. Order number 1562.
Quote:
Originally Posted by rvlock View Post
I apologize for the inconvenience for the broken levers in your orders. Our shipping department made some change about a month ago that will prevent this with future orders.
I apologize for the inconvenience for the broken levers in your orders. Our shipping department made some change about a month ago that will prevent this with future orders.
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