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Old 04-10-2012, 10:58 AM   #11
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What does your attorney say about all of this?
It's all documented plus you've got video.
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Old 04-11-2012, 02:02 PM   #12
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Sorry, haven't had time to follow up with my journey. Ever seen that movie based on "The Odyssey" by Homer? In the movie the main players (3 guys running from a prison camp) are told that they are seeking a GREAT fortune and they will find a fortune but not the one they seek. Well that is kinda how I feel now, in that we have taken possession of it for the longest amount of time since we've owned it. We are actually working on our fourth month straight of getting to see it in MY driveway! However, all is not well in the FR camp in that we got the thing back around Jan 09th from the factory in Indiana. Right away I knew that things weren't going to be fun and frolicking from here on out. Now let me put a side note in here that the ONLY reason that we have kept it for these three months is because we refuse to take it back to the local dealer and are waiting on vacation time to take it to the dealer where we purchased it for (Hopefully) the final go round of repairs that will put it back into the shape that it was in when we bought it. Now mind you we just got it back from the FACTORY!!! where it was sent for repairs from the local dealers massive "CharlieFrank" of our trailer. I am going to reiterate something I've said before, I WILL NEVER BUY A FOREST RIVER AGAIN! We got it back and the first thing I noticed were dents in one of the new panels. Again, how do I know they were done at the factory? They are from the inside out! The second thing I noticed is that the door that was scheduled to be replaced was still the door that the panel had beat against after the siding came off. The factory had buffed two big dull spots into the door to eliminate the marks left by that panel. I also noticed that now I have two totally differnt styles of door keepers to keep the doors from banging into the sides or slamming around in the wind. (Again this was pointed out to the local dealer who told me "Well it's not so bad, and that's probalby how they'll all come from now on") Are you kidding me? The I got inside and noticed that the inner bedroom wall on the off-side is now projecting two to three inches into the bedroom. (Was a quick fix by personnel at the local dealer though). My issue was they called me and told me it was ready for pick up and I get there and start seeing all these issues after it has been inspected by the factory AND the local dealer. I then noticed that the kitchen faucet had some kind of wear all over the back side of it like it had been polished with sandpaper as all of the coloring was coming off. If this were a three or four year old coach, I probably would account that up to normal wear and tear. We've only been out in it a total of four weeks! Time is short so let me finish by saying that there are several other less noticeable issues, missing or damaged parts and just overall lack of care and concern for the end consumer that I have experienced in dealing with this issue. I keep saying that I wish I had never got involved with this thing! (I started to roll the dice two weeks ago and tow it to Arlington, Texas , get out in the middle of the storm and yell "Bet you can't throw this one up in the air!")

Ya'll have fun now Ya hear?
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Old 06-05-2012, 05:56 PM   #13
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OK Boys and Girls, our saga continues. What with work and other issues at home we weren't able to get time off until now. We took it on vaca for the last two weeks of May. Hauled the bikes, took two of the dogs and thankfully only LITTLE parts fell off this time. Parts of the trim started coming off going down the road, put it back on, but caught it just before it hit the highway. We tried to use the awning? Wouldn't release on one end, so we couldn't use it. While the big parts haven't fell off again, we did find where the original hail damage that was supposed to be repaired by the dealer here, then sent to the factory and told by the factory rep that they wouldn't put damaged parts back on, we found that the skylight in the bathroom and the TV antennae still have hail damage. Now again, let me remind you that the thing has set in the drive for just over three months. (The longest time we have ever had possession of it at once) I think that means we are making progress. Now, just before we left, I called the dealer where I purchased this and told them that I would be pulling in there the end of the second week for the ORIGINAL dealer to take care of the issues left over from the "Total Reskin" that the factory did. (Again, I know it is three months later but stayed in contact with them during that time.) They stated that would be OK, just let us know what day it would be and "We'll handle it". At the start of the second week, I again called them and finalized the date and told them we would be there Friday as early as we could. Another problem developed while sitting in camp between the two phone calls. The water port blew the gasket and started shooting water all over the place. I even got Shelley with it when I asked her to run it on again. She wasn't happy, but I thought it was kinda funny myself. They started crying that their Fridays were all taken up with "Get-readies" from the sales floor. I asked if my sale from last year was less important than the current sales? We got there around 12:30 and was told by the assistant service manager, that there was no way they could get to the problems that we had because he had too much stuff going on. (I saw one person buy a used coach while we were there, the shop had four empty bays out of eight, but they were too busy?) So I called the factory rep that I had been dealing with for months now and got him on the phone. He told me he thought the thing was totally resolved. I reminded him that because of our earlier experiences we were not going to use the local dealer but take it to the dealer where we originally purchased it, who had assured me on numerous occassions that they would take care of our problems. Little did I know that that meant 'at their convenience'! The factory rep then asked me where I was from the dealer and I told him we were on their lot. He asked if they had anything else on the lot that we would be interested in and he would be willing to throw some money at the deal to make it happen and get us out of this nightmare. Unfortunately, I bought her a new Harley while we were in Ark and didn't really need another raised payment. And we keep pluggin away!
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Old 06-27-2012, 11:36 AM   #14
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Good Grief, Forest River and your Dealer should be ashamed of themselves! Calling them out here is the right thing to do. What is the marketing rule of thumb...it takes 15 satisfied customers to equal the damage done by one dissatisfied one??!! If I were running Forest River, I'd be calling you up and delivering a brand new rig to your driveway!!! PS, try pulling down on the awning arm while flipping the awning release lever,,,it fooled me the first time- as it is "really" taught as it is new.
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Old 06-27-2012, 01:46 PM   #15
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As in any divorce, there are always two sides to every disagreement.

Listening to the wife talk about her no good husband you want to go over there and beat his face in; then you sit down with the husband for 5 minutes and wonder why he stayed so long.

Would love to hear ALL of this story, but half has me convinced it would make a great reality show (Rugged B was right).
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Old 06-27-2012, 06:51 PM   #16
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The company rep offered him a new rig with some money to offset the cost.
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Old 06-27-2012, 07:04 PM   #17
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Quote:
Originally Posted by caper View Post
The company rep offered him a new rig with some money to offset the cost.
Seemed like a good deal to me. Maybe the money wasn't enough. Bad situation all around.
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Old 07-30-2012, 01:29 PM   #18
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And on and on and on

I took this pile of #%^& over to the local repair shop, (I know I said I wouldn't but after the runaround we got in May at the selling dealer and the NEW issues that have arisen), I had to get it somewhere. They have now had it going on three weeks and we stopped by there Sat and they said they were just getting it in to do the estimate to send it to FR for authorization so they would cover the issues that we found in May. I had to tell the Service Manager four times that these repairs have nothing to do with the factory as the insurance company paid the local dealer for these repairs. I even included a copy of the estimate. Well when we dropped in we had to tell them again, LOOK at the estimate. It's in plain english to replace the damaged items. They still didn't get it until we threatened to contact the insurance company for investigation of fraud! That seemed to perk their ears up a little! Ya think? Well on to the newest issue; While traveling back we noticed a bulge appear in the framework just above and to the rear of the slide, between it and the upper bunk window. By the time we got home it was very noticeable and really looked like structural damage. When I contacted the service manager and told him about it, then took the coach to him, he said Oh, I thought you were talking about the chassis. I told him why would you think chassis when I explained where the issue was. It appears to me like the wooden framework inside has broken loose causing the outer skin to buckle, OR the outer skin was installed improperly and was under stress. Remember this was the second re-skinning of this trailer---second time at the factory, within a year!
I thought we had the deal worked to trade out of this thing and go to a brand that believes in taking care of its customers, but because of the piddling amount that FR is offering us to help us trade, we would have wound up about 7k dollars upside down. I, like most of you, can't afford to take a big loss for somebody else's shoddy workmanship and the lack of customer support by the factory and/or those representing the brand!
Some of you are probably getting a little bored with hearing about my troubles, but I only post them in the hopes that someone else will not get the "Royal" treatment in their dealings with Forest River!
I'm really thinking about storm chasing with this thing to see how well it stands up to an F5!
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