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Old 10-08-2012, 10:04 AM   #1
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How long for parts from FR?

This is getting old. We've been waiting for 6 weeks now for some pretty basic parts from FR. Our dealer says "I'll call you when they arrive" every time I call them for a status. Isn't there a more direct way to reach FR?

Parts we need:
Oven vent flap (Black)
Nose graphics
Awning motor

I understand that the motor is a Lippert item, but that doesn't explain why my dealer can't get one for me. When a part fails on my Ford, the dealer doesn't tell me that the part will be delayed because it's made by a subcontractor, so why does FR?
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Old 10-08-2012, 10:42 AM   #2
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The delay isn't due to FR, it is your dealer.
I got parts directly from FR in days.
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Old 10-08-2012, 11:30 AM   #3
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We purchased our new pop-up in July, took delivery the first Tuesday of August. Ours was the floor model of the 2012 MAC 208 model and from the demo's to possible buyers of the various storage locations the cushion adjacent to the coax connector was getting frayed and torn. 5 weeks till the cushion cover came in,... wrong print.

I put a rubber cover that I found at Lowe's on the coax so nothing gets caught on the threads, problem solved,.... Still waiting for them to get the right cushion cover.
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Old 10-08-2012, 01:39 PM   #4
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Quote:
Originally Posted by bakken View Post
The delay isn't due to FR, it is your dealer.
I got parts directly from FR in days.
No worries. I'll be more than happy to bypass my local dealer then when I get the parts wave them in his face (you reading this Craig?) Anyone have a direct contact for FR??
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Old 10-08-2012, 02:24 PM   #5
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I wouldn't be so quick to blame the dealer! My wife and I decided to order the optional second bunk for our 27 HFS that we bought back in July. I called the dealer on Aug 1st to place the order. Since I work for a trucking company, I had arranged shipping with my company to save a few bucks. When I ordered the bunk I was told it would be ready for pick up at FR within 7-10 days. I started calling about it after about 2 weeks, causing the dealer to call FR after each call. The Monday before labor day I finally got the call that it was in and ready to be picked up. That Tuesday I called FR myself to get the shipping info for my company, and arrange pick up.

When my driver arrived to make the pick up, FR refused to load my parts because they said they were not packaged to be shipped with a freight company, after me telling the person that I spoke to how they were being transported. The next day I got a call from my dealer stating that FR wanted an additional $100 to crate the parts, and would only ship on the carrier of their choice, with me left to pick up the bill! So after calling the Dealer back to make the $185 additional payment for crating and shipping, I again began to wait. They finally shipped my parts on 9/16 to the local terminal of the company I work for, since the company they chose does not do residential delivery!

While the parts were being delivered, FR called and had the driver bring back 2 of the 4 crates, stating that they had made a mistake and shipped the wrong parts. I did receive the correct parts the next day, or at least that is what I thought. My camper sits on a seasonal site two hours south of my home, so I took the side rails down to install them on 9/22. Once I opened the package, I found they did not include the screws or spacers that were needed to attach the rails to the trolly system. Again I called FR, and was told he would get them to me asap. I finally received the screws and spacers on 10/5. I took everything down this past weekend and installed it, so I finally have a set of queen bunks in the camper, and it only took a little over two months, and a total cost of $900, after thinking it would only be 7-10 days, and $712!
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Old 10-08-2012, 04:05 PM   #6
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Waiting sucks and both places will point the finger at each other...been there, done that. My situations have been caused from the dealer's side. That said, don't believe that it doesn't happen to companies like Ford. My 2001 Ford E150 van sat at the garage for a month with a bad right rear axle. Not a part in the country. Apparently the third party manufacturer quit making the part due to a problem and no one else was making it. Ford didn't care and could not fully explain what was wrong. Ford, the company, not the dealer told me I was out of luck and should start looking at vintage parts places...vintage for my 2001? Ended up having to buy an entire used rear end to get the one used axle. Over $900 for the repair with used parts that should have cost around $500 with new parts. Oh yeah, just heard the part is back in production...3 months later...Good luck!
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Old 10-08-2012, 04:49 PM   #7
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String on day/night shade broke. New shade was at our dealer in 7 working days.
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Old 10-08-2012, 11:02 PM   #8
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I ordered parts directly from FR and had them within a week.
My dealer sent information about bad tires and they shipped 4 new tires on the rims and I had them within two weeks. Took an additional two weeks to ship the spare. These were all shipped by UPS about 1500 miles.
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Old 10-09-2012, 03:02 PM   #9
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We've been waiting on a replacement awing for our Palomino TT. Covered under warranty, but the replacement was approved on Aug 15. 8 Weeks and counting.....
Is everyone really that clueless about customer "service"....???
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Old 10-09-2012, 03:42 PM   #10
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Quote:
Originally Posted by jonnys_walkers View Post
I ordered parts directly from FR and had them within a week.
My dealer sent information about bad tires and they shipped 4 new tires on the rims and I had them within two weeks. Took an additional two weeks to ship the spare. These were all shipped by UPS about 1500 miles.
Same here, took just over a week shipped directly from Palomino parts department.
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