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Old 12-04-2015, 01:07 PM   #201
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Originally Posted by northstar1960 View Post
No ones bashing FR just stating the truth . Rv sales are at a peak and quality control is at a minimum. will FR honor their warranty ! Yes. can it be like pulling teeth Yes! should it be NO . most of what comes out of the factory is not up to snuff . Do they make a nice product yes . do they cost themselves more money because they don't catch things at the factory yes . who pays for the lack of quality control the customer .
I've stated before my unit is relatively free of problems . Why because i went through the unit and fixed the shoddy craftsmanship .
Please don't try to lecture me . you would have to know what the situation is/was before you make assumptions .
No FR did not go out of their way to help me . it took me going after them

All I can say or add, is try getting warranty service or approval from other manufacturers. I think your definition of pulling teeth would be significantly revised.
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Old 12-04-2015, 01:21 PM   #202
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I've been happy with the three FR products I've owned. Now that does not mean I have not raised my eyebrow when cleaning the left over trash behind drawers or the staples used to build the trailer, or cheap wiring. But I am handy and I just fix it as they come up. It is a house on wheels and I have heard just as many complaints from Winne owners, Jaycos... Coleman, Keystone... Blah blah. All the same.

So over all I am a happy FR owner and will most likely keep buying as long as they have a model or floor plan I am looking for in the future.
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Old 12-04-2015, 01:57 PM   #203
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We are just out of the shop at Elkhart. We had the flex problem on our Sanibel plus a tear in our Lino. All fixed & other things we didn't know we're an issue. Working with FR & Ron & his staff at Recreation Specialty they went above & beyond. To say we were pleased we are ecstatic. Would we buy from FR again. A resounding YES.
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Old 12-04-2015, 02:34 PM   #204
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Big Mo Larry

I purchased an FR-3 in March 2015. I took it on several 2/3 day trips before I made the cross country trip (8,800 miles) so I had my local dealer helping me out with all of the initial problems. On July 15th I set out cross country and one of my stops was Elkhart, Indiana because the local dealer could not fix the air conditioning system. Here I met Rick Black and he helped me out with several things and did a very good job! He was not able to do anything with the AC as I was told this was a Ford problem. Moving from here and heading west other problems developed and every time I contacted a Forrest River dealer they were too busy to assist me in any timely fashion. By now I contacted Brian Knight (warranty for Class A motor homes) and told him that it was crazy to purchase a RV like this and then have to wait weeks for service. This was especially evident when asked if I purchased the unit from them. As soon as they were told I purchased it in PA I was moved to the back of the line! Finally I told Brian I was going to be in CA and that he was to find a repair shop on a given date and to make an appointment and I would be there. I also took my Harley and in Denver I needed a new tire and brakes so the dealer told me I may have to wait a little but due to the fact that I was traveling through town they would help me out. I think Forrest River should make their dealer help travelers as this should be part of their service (esp since these are warranty issues). Regarding the Air Conditioner the Ford dealer claimed it was FR problem so I was in the merry go round. The repair center I was sent to in CA (J&L) was excellent however they did not work on Air Conditioners but he was a great business man and told me he would take it to someone close by that could fix it. To date is is better than before but still not working very well. On some other notes the bunk above the drivers seat always falls down so finally I made a trip to Home Depot and purchased some heavy lag bolts which seem to have done the job. The design of magnets is lousy for sure.
I have had the head lights adjusted several times only to realize these are not powerful enough for this application. They should be up graded as advisability at night is very bad. The lights for the slide out awning are great but when you put them on the parking lights go on so this is a bad design also. Lastly the entry steps were very weak and the guy at J&L had to re-weld them so they would not sage. Just so you know I only averaged 7mpg!
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Old 12-04-2015, 03:20 PM   #205
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Originally Posted by Idylours View Post
We are just out of the shop at Elkhart. We had the flex problem on our Sanibel plus a tear in our Lino. All fixed & other things we didn't know we're an issue. Working with FR & Ron & his staff at Recreation Specialty they went above & beyond. To say we were pleased we are ecstatic. Would we buy from FR again. A resounding YES.


This is great that they have taken care of your issues along with everyone else who can or is willing to travel to one of the propaganda meetings or to the factory.However, very few are asking why didnít they just take the time to inspect and correct before shipping to the dealer?

Someone on the Forum recently suggested that a very small percentage will ever go through trouble of taking it to them.For the remainder FR hopes to stall and delay until the warranty runs out then deny the repairs.

If that is the case, probably not a sustainable business model.
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Old 12-06-2015, 02:08 AM   #206
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NS1960- each division has its own warranty department . How many different FR models have you owned to back a statement like this ?
I agree some models have had there issues but most have had good results and issues repaired.
You had issues and made a deal for a extended warranty. Your issue is resolved, case closed! You need to tell people how great FR was to go out of there way to resolve your issue.😵😱


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My dealer backed up my own experience. I was lied to and ignored by the Sierra warranty contact, Jeff Johnson. My dealer said the same. I have a chain of unanswered email and phone records showing the multiple times I called and left messages.

I was advised by another division rep on here to go over Sierra to Forest River management to include contact info. I was ignored there too.

So, Forest River does indeed ignore the issues their customers have. I'm glad you're happy. I'm not, as are several others.
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Old 12-06-2015, 06:52 AM   #207
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My dealer backed up my own experience. I was lied to and ignored by the Sierra warranty contact, Jeff Johnson. My dealer said the same. I have a chain of unanswered email and phone records showing the multiple times I called and left messages.



I was advised by another division rep on here to go over Sierra to Forest River management to include contact info. I was ignored there too.



So, Forest River does indeed ignore the issues their customers have. I'm glad you're happy. I'm not, as are several others.

I have read many horror stories from many different divisions at FR. But NS and I have XLRs and there seams to be a different additude at this division.



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Old 12-06-2015, 07:47 AM   #208
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I have read many horror stories from many different divisions at FR. But NS and I have XLRs and there seams to be a different additude at this division.



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Then they need to have a come to Jesus meeting with the other divisions because if mine had an engine or Georgia lemon law was written to cover trailers then this thing would have been someone else's problem a long time ago.
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Old 12-08-2015, 02:18 PM   #209
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If you are not a handy person the RV life is not for you for sure! What can go wrong will go wrong. Count on it!!
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Old 12-08-2015, 02:22 PM   #210
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If you are not a handy person the RV life is not for you for sure! What can go wrong will go wrong. Count on it!!

Especially with some of the Forest River brands, not all, but perhaps most.
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