I wasn't happy with my Wildcat when we first bought it. The dealership had it much too long while handling a much too long punch list. I whined about all that early in my membership heer and was given the advice that the forum is NOT Forest River and whining here wouldn't help. That was good advice for me. Using Wildcat Chris (no longer here) and the contacts list provided on this forum, I learned that my dealership was likely the bottleneck in the process. Their service people were the nicest folks but just weren't good enough technicians to fix things. I felt like they tried to slick me only a couple of times.
My worst recurring problem was a leak in my bedroom slide. The dealership people tried to fix it on 3 separate occasions and even hosed a fix down for 20 minutes in their wash bay. Technicians at Goshen said they found the problem with the fix and "fixed it right" but it leaked on the way home.
Story gets better here: At Goshen I met the chief of Elkhart parts and service who had come to check on my neighbor's trailer problems. He asked about my experience so far. I told him. He came back the next day and asked if he could have a set of 3 slide-out toppers installed when I got home at no cost to me. When I got home, he called to set up the installation (I didn't have to call him). Toppers were installed 30 miles from my home - not at my selling dealership and all is well.
Have I had to fix anything myself? Oh, yes -- more good advice given here. My FW tank was about to fall out from under the trailer and FR warranty people told me how to shore it up for the trip to Goshen where they told me I done a better job than they could have done and left my fix!
The trailer is exactly what we need to match our lifestyle and I couldn't be happier now that FR jumped in and solved most of my issues... plus I've made several mods myself.
Happy New Year!