Reply
 
Thread Tools Display Modes
Old 03-01-2017, 02:16 PM   #1
Senior Member
 
BamaBob's Avatar
 
Join Date: Nov 2013
Location: Whereever our Berkshire is Parked!
Posts: 7,085
Forest River Changes Warranty Policy

Well, this is certainly GOOD news!

Forest River Unveils New Warranty Parts Policy | RV Business
__________________

__________________
Bob & Anne-Marie [BamaBob & 6 Actual]
| 2017 Berkshire XLT 43A with Ultrasteer Tag | Blue Ox Avail + KarGard II |
| SMI AF-1 Air Brake | 2016 Jeep Cherokee Overland TOAD | Pedego Bikes |
Nights Camped: 2013 - 24 • 2014 - 42 • 2015 - 56 • Jul 2016 - Fulltime •
BamaBob is offline   Reply With Quote
Old 03-01-2017, 02:26 PM   #2
Senior Member
 
Join Date: Jan 2012
Posts: 3,874
Well that's a good sign but now who will dealers put the blame on when they take so long to do a warranty repair
__________________

dblr is offline   Reply With Quote
Old 03-01-2017, 02:27 PM   #3
Senior Member
 
BamaBob's Avatar
 
Join Date: Nov 2013
Location: Whereever our Berkshire is Parked!
Posts: 7,085
Quote:
Originally Posted by dblr View Post
Well that's a good sign but now who will dealers put the blame on when they take so long to do a warranty repair
Hmmm Had not thought of that...

X2
__________________
Bob & Anne-Marie [BamaBob & 6 Actual]
| 2017 Berkshire XLT 43A with Ultrasteer Tag | Blue Ox Avail + KarGard II |
| SMI AF-1 Air Brake | 2016 Jeep Cherokee Overland TOAD | Pedego Bikes |
Nights Camped: 2013 - 24 • 2014 - 42 • 2015 - 56 • Jul 2016 - Fulltime •
BamaBob is offline   Reply With Quote
Old 03-01-2017, 02:46 PM   #4
Pickin', Campin', Mason
 
5picker's Avatar
 
Join Date: Aug 2015
Location: South Western PA
Posts: 9,865
Quote:
Originally Posted by BamaBob View Post
Let's HOPE it is good news!
__________________
_________________________________________
2016 Flagstaff 8529IKBS Diamond Package 5th Wheel-Goodyear Endurance Tires
2017 Ford F-Series SCREW 4x4 - Factory Puck
TST Tire Monitor w/Repeater - Sinemate 3500w Gen.

Days Camped: '16=46 '17=30 '18=51 '19=36
5picker is offline   Reply With Quote
Old 03-01-2017, 02:47 PM   #5
Senior Member
 
tapex's Avatar
 
Join Date: May 2016
Location: Central N.C.
Posts: 1,076
Quote:
Originally Posted by 5picker View Post
Let's HOPE it is good news!
X2
__________________
2016 Coachmen Apex 250RLS Ultra Light
'19 Ram Big Horn Lonestar Sport
(3)yrs.=(865)Days
tapex is offline   Reply With Quote
Old 03-01-2017, 02:47 PM   #6
Who Dares, Wins
 
doc73's Avatar
 
Join Date: May 2012
Location: Chester County, PA
Posts: 6,557
Maybe the next step will be to get rid of the dealers refusing to make repairs on trailers under warranty unless they were bought there.. With the RV industry booming they need to make sure they stand out above the rest to rise above the other 50 RV makers out there.
__________________

Pat, Jen, Heather & Sapphire, the head mouser.
2015 ChevyHD D-Max
2018 Artic Wolf 315tbh8
doc73 is offline   Reply With Quote
Old 03-01-2017, 03:22 PM   #7
Senior Member
 
Join Date: May 2016
Posts: 1,363
Quote:
Originally Posted by doc73 View Post
Maybe the next step will be to get rid of the dealers refusing to make repairs on trailers under warranty unless they were bought there.. With the RV industry booming they need to make sure they stand out above the rest to rise above the other 50 RV makers out there.


With the industry booming there is no incentive to change anything. Until people stop buying, no change will come.
325BH is offline   Reply With Quote
Old 03-01-2017, 04:05 PM   #8
Who Dares, Wins
 
doc73's Avatar
 
Join Date: May 2012
Location: Chester County, PA
Posts: 6,557
Quote:
Originally Posted by 325BH View Post
With the industry booming there is no incentive to change anything. Until people stop buying, no change will come.
Not necessarily. By your logic they should not have changed the warranty procedure, since there is not reason as they are selling like hot cakes.

With the boom mean EVRYONE makes an RV. These companies need to keep buying up the small guys but they also need to make sure they stand out. They all pretty much make the same layouts in just about all price points so what is left to make themselves shine? Correct the terrible service they fail to provide to the end user after the sale.
__________________

Pat, Jen, Heather & Sapphire, the head mouser.
2015 ChevyHD D-Max
2018 Artic Wolf 315tbh8
doc73 is offline   Reply With Quote
Old 03-01-2017, 05:04 PM   #9
Senior Member
 
Join Date: May 2016
Posts: 1,363
Quote:
Originally Posted by doc73 View Post
Not necessarily. By your logic they should not have changed the warranty procedure, since there is not reason as they are selling like hot cakes.



With the boom mean EVRYONE makes an RV. These companies need to keep buying up the small guys but they also need to make sure they stand out. They all pretty much make the same layouts in just about all price points so what is left to make themselves shine? Correct the terrible service they fail to provide to the end user after the sale.


You're assuming the reason cited for the change in procedure is the real reason.

I would bet money the real reason has more to do with benefiting FR and not customers. I'm sure the bean counters figured it saves FR a ton of money by relieving pressure off of them to supply warranty parts. While this might seem like a positive to warranty claims, I'm sure the intent was for FR.

Wonder how warranty claims will work on previously warranted items that are no longer FR parts? Which raises a question: what parts are "FR" parts? Maybe I'm not understanding this 100%...
325BH is offline   Reply With Quote
Old 03-01-2017, 05:07 PM   #10
Senior Member
 
BandJCarm's Avatar
 
Join Date: Jun 2013
Location: Between Pickles Gap and Toad Suck, AR
Posts: 5,620
Sounds great. FR is willing to accept other market parts, pay the going price, and live with it.

No legal way they can do that and then turn around and say "No warranty, that's not the right part".

Sounds positive. If there's a negative, I'm missing it.
__________________

__________________
"Next to prayer, fishing is the most personal relationship of man" Herbert Hoover
"American by Birth, Southern by the Grace of God"Lewis Grizzard

FROG AR-0019-242
2016 GMC Denali 3500Dually--2017 CC 36CKTS
BandJCarm is offline   Reply With Quote
Reply

Tags
forest river, warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by


Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 08:51 PM.