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04-30-2015, 07:19 AM
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#1
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Senior Member
Join Date: Mar 2014
Location: Grand Rapids, Mi
Posts: 315
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Forest River Repair : competent and Professional
We recently had the misfortune of being rear-ended on an icy overpass on I -65 in Indiana. Fortunately, no one was injured and after a few hours on the icy side of the interstate waiting for Police Reports and other accidents to clear , we were able to drive our Roo21 RS back to our home inGrand Rapids, Mi. Although towable, there was extensive damage to the rear and left panels and bumper. Having read some of the horror stories about shoddy dealer repair on this forum, we decided to tow the camper back to the factory of origin, Forest River facility in Millersburg Indiana. ( a two hour drive from our home in Michigan)
Right from the initial call to Deb Rimsa , the folks at FR could not have been more helpful. We were able to set up an appointment in a timely fashion and were able to have our estimate for repairs done via photos sent by email. Upon dropping off the vehicle, Deb arranged for us to meet with the Technician who would complete the repair. His name is Floyd Miller, and he took his time explaining what needed to be done and how he would do it. He even took us on a brief tour of his building (amazing to see how our RVs are assembled).
The repairs were completed even earlier than promised and yesterday we went to pick up our Roo in Indiana. Not only was everything completed as promised, but Floyd and his crew even completed maintainence procedures that needed to be done but we're not a part of the repair order (ie caulking All joints, replacing door stop, stove igniter etc) at no extra charge. In sum, our Roo is now in better condition than before the accident.
I forget who the original poster was who suggested taking our vehicles back to the factory instead of to the Dealer, but he/she could not have been more spot on. Thank you, whoever you are!
BTW, if you want to contact Deb Rimsa at Forest River, try calling her at (574) 642 8942 .
Jim
2009 Roo 21 RS
2013 GMC Sierra 1500
__________________
2015 F350 Lariat Crewcab DPS SWD 4x4
2013 Sabre BKOK 31
andersen ultimate 5th wheel hitch
Renogy Solar Suitcase
Progressive Industries EMS
Sea Eagle 420 Tandem Inflatable Kayak
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04-30-2015, 07:24 AM
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#2
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Senior Member
Join Date: Jul 2007
Location: Jefferson County, MO
Posts: 5,453
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Its always good to hear some positive news. Thanks for posting.
__________________
Bob and Joyce
2013 CC Silverback 29RL
2010 Ford F250 XL Crew Cab 6.4 liter diesel
ATU Local 788
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04-30-2015, 07:26 AM
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#3
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Senior Member
Join Date: Oct 2011
Location: NEPA
Posts: 1,477
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Glad to hear you were taken care of. Do you happen to know if Deb is only assigned to the Roo division, or is she more in the general repair area at FR?
__________________
2015 XLR Hyperlite 30HFS5 (mods being performed regularly)
2009 Salem LA 292fkds (gone)
Nights- ('12)23 ('13)23 ('14)15 ('15)31 ('16)27 ('17) 20 (‘18)21 (‘19)23
2019 Honda CRV (camping support vehicle)
2014 Harley Davidson FLHX (XLR cargo)
2011 Ram 2500 CC 4X4 CTD, B&W Companion (toy hauler hauler)
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04-30-2015, 10:07 AM
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#4
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Member
Join Date: Aug 2014
Posts: 66
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This is outstanding to hear
__________________
2016 Rockwood Sig. Ultra Lite 8312SS Platinum
2016 GMC Sierra 3500
Equal-i-zer 10K WDH
Tadi Brothers 9" Wireless 120 degree Rear Cam
2015 Nights Camped: 4
2016 Nights Camped: 8
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04-30-2015, 10:33 AM
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#5
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Senior Member
Join Date: Oct 2014
Posts: 995
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Glad everyone was okay after the accident AND
VERY happy to hear about FR. I'm starting to think it's worth the drive and hotel stay if needed, to take it there.
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04-30-2015, 11:49 AM
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#6
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Senior Member
Join Date: Jan 2012
Posts: 5,432
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Glad all was handled well for you, now enjoy that camper!!!!!!!!
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04-30-2015, 12:06 PM
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#7
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Junior Member
Join Date: Mar 2015
Posts: 10
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That's great to hear. So glad the folks at Roo took care of you.
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04-30-2015, 12:14 PM
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#8
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Senior Member
Join Date: Jan 2015
Location: Indianapolis
Posts: 171
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Glad to hear everyone was ok . Good to know that there are people out there that do take pride in what they do and how they do it , have a great summer of camping my friend
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04-30-2015, 03:20 PM
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#9
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Senior Member
Join Date: Mar 2014
Location: Grand Rapids, Mi
Posts: 315
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Thanks to all for your supportive words.
Deb Rimsa, as far as I know, is assigned to the Forest River Warranty Division, thus she most likely works with all makes and models...
Jim
2009 Roo 21 RS
2013 GMC Sierra 1500
__________________
2015 F350 Lariat Crewcab DPS SWD 4x4
2013 Sabre BKOK 31
andersen ultimate 5th wheel hitch
Renogy Solar Suitcase
Progressive Industries EMS
Sea Eagle 420 Tandem Inflatable Kayak
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04-30-2015, 03:48 PM
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#10
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Senior Member
Join Date: Mar 2013
Posts: 710
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I live in the Grand Rapids area too and would have no problem taking my rig back to my dealer (American RV) for repair, but am glad that FR took good care of you. Just curious who you purchased your Roo from?
__________________
Heartland Big Country 3150RL
2013 Ford SD F250 4x4 SC; 6.2
Reese 18K Elite w/slider - Rockford, Michigan
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04-30-2015, 04:00 PM
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#11
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Senior Member
Join Date: Mar 2014
Location: Grand Rapids, Mi
Posts: 315
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I bought it used from a private seller here in the GR area. It was purchased new at TerryTown.
Jim
2009 Roo 21 RS
2013 GMC Sierra 1500
__________________
2015 F350 Lariat Crewcab DPS SWD 4x4
2013 Sabre BKOK 31
andersen ultimate 5th wheel hitch
Renogy Solar Suitcase
Progressive Industries EMS
Sea Eagle 420 Tandem Inflatable Kayak
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04-30-2015, 05:13 PM
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#12
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Junior Member
Join Date: Apr 2015
Posts: 15
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You are ALWAYS better off to take your unit to the factory for repairs. Dealer service is often spotty and they may have to order parts which the factory would have readily available. I avoid CW at all costs! This experience was gained from full-timing for eight years in a class A motor home (Not a FR product). Now part timing in a Forest River Class C and enjoying every minute!
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04-30-2015, 05:57 PM
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#13
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Senior Member
Join Date: Mar 2013
Posts: 710
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Quote:
Originally Posted by ustamiata
You are ALWAYS better off to take your unit to the factory for repairs. Dealer service is often spotty and they may have to order parts which the factory would have readily available. I avoid CW at all costs! This experience was gained from full-timing for eight years in a class A motor home (Not a FR product). Now part timing in a Forest River Class C and enjoying every minute!
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Experience should always drive the decision you make on how you conduct business and I can't argue with your opinion. But I can say that the dealer I have is top notch. (American RV in Grand Rapids, MI) And what is interesting is they share their business with CW. When you schedule work with CW, it's American RV techs who actually do the work. I've been to other CW's where I wouldn't want them to do work on my RV, but in Grand Rapids it's a whole different ball game. Just wanted to express my thoughts. Happy camping.
__________________
Heartland Big Country 3150RL
2013 Ford SD F250 4x4 SC; 6.2
Reese 18K Elite w/slider - Rockford, Michigan
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05-01-2015, 06:26 AM
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#14
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Senior Member
Join Date: Jan 2015
Location: Grand Island
Posts: 307
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I read a lot of Forums about having RV's repaired and the majority don't like the Dealer. We have a FABULOUS dealer and that's maybe because they are a local "mom & pop" place - not the "big box" store!! Also the man in charge of maintenance is very knowledgable and his crew, also. They are Mantelli RV in Lockport, NY. We love them!! We bought out new 2015 from them in Dec. and set off for Florida. When we had any problems we could call them and they would get right back to us with an answer to our problem. Most of them were small and if we could not fix it, we could wait until we got home. The 5th wheel is back there now getting all the little problems fixed, and they WILL BE FIXED!
__________________
Nikita
2020 Chevy Silverado Diesel 2500HD
2015 Sabre 33 RETS 5th Wheel
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05-01-2015, 06:33 AM
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#15
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Site Team - Lou
Join Date: Oct 2009
Location: South Eastern PA
Posts: 23,269
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There is a big difference, IMO, between getting minor maintenance done and a major repair like a collision,, roof replacement, or delamination. Serious hidden damage may not become apparent until disassembly occurs and then it will be too late to get it back to the factory.
I will be taking mine to the factory myself if that ever happens to me.
__________________
Lou & Freya the wonder dog
2008 GMC Sierra 3000HD Allison Duramax
2019 Flagstaff 8529FL
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05-01-2015, 06:41 AM
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#16
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Senior Member
Join Date: Jul 2014
Location: MA
Posts: 1,830
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Totally agree that the factory is the best place to have major repairs done. Unfortunately many of us are just too far away.
Vin.
__________________
2015 HW296
2006 HW256 (previous pup)
2013 Chevy Tahoe
Equalizer WDH 10000#
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05-01-2015, 10:22 AM
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#17
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,855
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x2!
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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05-01-2015, 10:35 AM
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#18
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Senior Member
Join Date: Jul 2013
Posts: 340
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Quote:
Originally Posted by Jim Coolyard
We recently had the misfortune of being rear-ended on an icy overpass on I -65 in Indiana. Fortunately, no one was injured and after a few hours on the icy side of the interstate waiting for Police Reports and other accidents to clear , we were able to drive our Roo21 RS back to our home inGrand Rapids, Mi. Although towable, there was extensive damage to the rear and left panels and bumper. Having read some of the horror stories about shoddy dealer repair on this forum, we decided to tow the camper back to the factory of origin, Forest River facility in Millersburg Indiana. ( a two hour drive from our home in Michigan)
Right from the initial call to Deb Rimsa , the folks at FR could not have been more helpful. We were able to set up an appointment in a timely fashion and were able to have our estimate for repairs done via photos sent by email. Upon dropping off the vehicle, Deb arranged for us to meet with the Technician who would complete the repair. His name is Floyd Miller, and he took his time explaining what needed to be done and how he would do it. He even took us on a brief tour of his building (amazing to see how our RVs are assembled).
The repairs were completed even earlier than promised and yesterday we went to pick up our Roo in Indiana. Not only was everything completed as promised, but Floyd and his crew even completed maintainence procedures that needed to be done but we're not a part of the repair order (ie caulking All joints, replacing door stop, stove igniter etc) at no extra charge. In sum, our Roo is now in better condition than before the accident.
I forget who the original poster was who suggested taking our vehicles back to the factory instead of to the Dealer, but he/she could not have been more spot on. Thank you, whoever you are!
BTW, if you want to contact Deb Rimsa at Forest River, try calling her at (574) 642 8942 .
Jim
2009 Roo 21 RS
2013 GMC Sierra 1500
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That would be me!!
__________________
Les & Heidi Kramer
2021 Jayco Melbourne 24L
Olmsted Township, OH
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05-02-2015, 01:51 PM
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#19
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Senior Member
Join Date: Apr 2015
Location: Minnesota
Posts: 134
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Its really nice to hear something positive in a world full of negativity. Good for you guys.
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