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Old 04-12-2016, 11:23 AM   #1
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Good Sam Roadside Assistance - pros/cons

I'm a member of Good Sam Roadside - trying to cancel membership. On March 25th I called and requested a tech (due to a gas leak in trailer, it was full of gas) and a tow vehicle. I was told that they would not send a tech or tow vehicle, but to light my hot water heater to burn the gas out of my lines. If I had did what they said. I would be dead! They gave me a number to a mobile tech that ONLY works on semi-trucks. I called Good Sam Roadside to cancel my account. They refused and said to call dealership that I bought the plan through. I called dealership. Good Sam Roadside is refusing to let dealership cancel my account also! Good Sam Roadside is a rip-off and a scam!

Buyer Beware!
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Old 04-12-2016, 01:38 PM   #2
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I don't have Goodsam but you should review your contract to see what is a covered service call. Roadside assistance is normally for a flat tire or broken axle or something along those lines.


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Old 04-12-2016, 03:20 PM   #3
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The Good Sam Club has their own forum on the Internet. Have you posted your complaint on their forum?
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Old 04-12-2016, 03:40 PM   #4
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Odd. My first thought is that if they won't let YOU cancel that account, then it is not actually YOUR account..........I don't know about 'buying through a dealer', never heard of that. But my initial thought is that is the problem.......it's the dealer's account, not yours.

Past there, I admit I'm lost. That's a new one on me.

Good Sam, AAA, Coach Net, any of them.........normally do not have their own, owned, techs or trucks. They are just a contractual dispatch center. Some techs, companies, trucks, are better than others.
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Old 04-12-2016, 03:44 PM   #5
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Quote:
Originally Posted by samiam2 View Post
I'm a member of Good Sam Roadside - trying to cancel membership. On March 25th I called and requested a tech (due to a gas leak in trailer, it was full of gas) and a tow vehicle. I was told that they would not send a tech or tow vehicle, but to light my hot water heater to burn the gas out of my lines. If I had did what they said. I would be dead! They gave me a number to a mobile tech that ONLY works on semi-trucks. I called Good Sam Roadside to cancel my account. They refused and said to call dealership that I bought the plan through. I called dealership. Good Sam Roadside is refusing to let dealership cancel my account also! Good Sam Roadside is a rip-off and a scam!

Buyer Beware!
So i take it that you had a propane gas leak in the trailer ? if so why not just shut off the tanks and air out the trailer ? why a tow ? you call it a trailer do you not have TV ? your post does not make since
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Old 04-12-2016, 06:05 PM   #6
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Originally Posted by Oakman View Post
The Good Sam Club has their own forum on the Internet. Have you posted your complaint on their forum?
Oh yeah...look for the post titled "Employees going to get people killed".
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Old 04-12-2016, 06:32 PM   #7
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Originally Posted by northstar1960 View Post
So i take it that you had a propane gas leak in the trailer ? if so why not just shut off the tanks and air out the trailer ? why a tow ? you call it a trailer do you not have TV ? your post does not make since
X2

Roadside assistance is not to work on gas or other systems in the trailers, Good Sam has another plan for that......... it is there to change a tire or vehicle breakdowns etc.

You seem to be confused read your contract, I have it as well.
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Old 04-12-2016, 06:37 PM   #8
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Another case of folks mis reading what they have for contract with GS. Later RJD
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Old 04-12-2016, 06:51 PM   #9
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Originally Posted by northstar1960 View Post
So i take it that you had a propane gas leak in the trailer ? if so why not just shut off the tanks and air out the trailer ? why a tow ? you call it a trailer do you not have TV ? your post does not make since
And it doesn't make any sense either....
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Old 04-12-2016, 07:43 PM   #10
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Originally Posted by Oaklevel View Post
X2

Roadside assistance is not to work on gas or other systems in the trailers, Good Sam has another plan for that......... it is there to change a tire or vehicle breakdowns etc.

You seem to be confused read your contract, I have it as well.
Quote:
Originally Posted by aceinspp View Post
Another case of folks mis reading what they have for contract with GS. Later RJD

I agree. Never heard of Good Sam Roadside Assistance being sold through a dealer.....CoachNet yes but, not Roadside Assistance. First you would have to join Good Sam Club to be able to purchase any of their subsequent benefit plans.

If you need anything OTHER than flat tire service, battery service (jump start), emergency fuel service or locked out of your vehicle, GS Roadside Assistance brochure states in part;

RV Concierge Service (call 1-800-947-0770) and a live concierge agent will assist in;

Locating: RV repair facilities, RV parts facilities and retail stores, Service facilities, Fuel locations, Dump stations, & other points of interest to RVers (and more)....

I also agree that the advice the OP got was wrong. It could have been some sort of mis-communication or other communication barrier. A good Good Sam customer service agent (which I have used twice & were very knowlegable) would have in the least, had them turn the propane off & open the door!
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