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Old 07-18-2016, 02:01 PM   #11
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Well someone grew a set............... or more than likely finally just gave up.

Two consumers accuse multiple companies of breach of express warranty in car purchase | Louisiana Record
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Old 07-18-2016, 02:02 PM   #12
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One question..........an honest one.

If you have a, say, four year old unit, out of warranty..........is it still a problem to get local dealers to work on your unit?

In other words, is all the negativity about dealers doing work strictly a warranty issue? If so, that puzzles me.......since warranty is only a year (or 2) and all these units being discussed here cannot possibly all be that new.

If the dealers simply don't have competent repair shops, that's another story.

I wonder which it is.
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Old 07-18-2016, 02:25 PM   #13
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Ours, a 2006 SunSeeker 3100SS, is long out-of-warranty. We bought it in November 2015, our first RV, from Happy Daze in Sacramento, Calif. After getting a few issues fixed (generator, hull-plate sprung, table leaning over) that the dealer agreed to, we haven't had any major issues. They dragged their feet on the repairs, which, it seems, is the norm.

For things we've had added, like a surge protector and a front-mounted hitch receiver, we just bought the parts, took them over and had them install. We're near the smaller branch location, in Livermore, which probably operates differently than the Sacramento one, 120 miles away. We made an appointment and showed up with the parts and the motor home at the appointed time and were out within hours.

Admittedly, these were minor issues and were stuff that we paid to have done; not sure how they would handle a roof-resealing or major repair, or how they handle warranty work.

K-R.
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Old 07-18-2016, 02:25 PM   #14
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IMO
This shot has to fired much higher than a rep. Those guys are so busy swimming , trying not to drown in all this. A company has to be created an a workable model created an presented, an it all takes money . Where is Marcus Lemonis ?
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Old 07-18-2016, 02:25 PM   #15
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Quote:
Originally Posted by BandJCarm View Post
One question..........an honest one.

If you have a, say, four year old unit, out of warranty..........is it still a problem to get local dealers to work on your unit?

In other words, is all the negativity about dealers doing work strictly a warranty issue? If so, that puzzles me.......since warranty is only a year (or 2) and all these units being discussed here cannot possibly all be that new.

If the dealers simply don't have competent repair shops, that's another story.

I wonder which it is.
I think back to a commercial some years ago about a customer calling about his car. The owner assured him that he had three of his best men on it right now. You can imagine the scene if you have never seen the commercial.

Three coverall wearing men eating their lunch on the dust covered car.

In EVERY case we have engaged FR reps, the problem has been tracked back to overworked or incompetent dealer back shops and not the appropriate division warranty or parts department.

Folks, dealers will tell you anything but the truth. I am sure that while you are cancelling camping trips due to missed "in commission" dates, they will not tell you that they have not even put a man on it to find out what parts they need to order.

it is FAR easier to blame some unseen "the factory" boogie man than be upfront and let you know that it is going to be a month before they can free up someone to even look at your camper.

Worse, ordering the wrong repair part numbers seems to be rampant even when they finally get around to looking at what needs to be done. "They shipped the wrong part" covers A LOT of sins.
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Old 07-18-2016, 02:41 PM   #16
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I agree with the OP completely and do the suggested regularly on my job as a automotive electrical design engineer. The tech exists and works well. But as stated by others unless they can show profits from implementation it will never happen. As most companies only answer to stock holders and not the customer. Now if Mr. Buffet would like to make his investment in FR show more dividends he could make it happen.


I also read the article in the thread on the downward spiral of the RV industry and my first thought was all FR needs to do is hire a few good bloggers to be on this site to help out the customers between the dealer and FR. It would be an easy first step and a way to implement the tech without many training issues for existing employees.
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Old 07-18-2016, 02:50 PM   #17
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I read the Death Spiral series and have trouble conveying my feelings. First of all I fully acknowledge that some people have spent a lot of money on lemons and have every right to be outraged. Some rv's are poorly designed and produced. Just like some cars or couches or kettles. However I'm uncomfortably laying all the blame on the dealers or manufacturers. When I read complaints of rv's tied up at the dealer for long periods of time for minor or cosmetic problems I shake my head. Many of the issues so dramatically outlined in "Death Spiral" also exist in the automotive industry. Untrained/low paid employees working flat rate on warranty codes cut to the bone. I believe in at least some brands the selling dealer is the only one forced to lose money on warranty rates for squeeks and rattles that are time consuming to troubleshoot.

In my opinion two of the biggest issues leading to the current "Spiral" are low interest rates and the expectation of perfection. Everyone now it seems can carry the cost of a pricy unit but perhaps a lot are skating on thin ice. The concept of paying for a repair and submitting an invoice for reimbursement is almost unworkable. I heard the other day of a long awaited trip being cancelled because of a fridge failure. Others would have bought a bar fridge and some coolers with ice and carried on.


Not sure I'm expressing my ambivalence well but I believe that being a realistic tinkerer and all round handy person with a few extra bucks in your jeans goes a long way in making the rv hobby more enjoyable. I'm not ready to buy in to the "Death Spiral" just yet.
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Old 07-18-2016, 02:50 PM   #18
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It's no dream...

... Having the human communication is step one. The next step would be on board diagnostics similar to what many of the automakers are rolling out today. The diagnostics could allow for monitoring to light up idiot lights for required maintenance, pass information on to the manufacturer to assist in diagnosis and warranty support or shut down systems to protect them from damage. Alas automakers control the entire environment within their vehicle while an RV is too distributed for that to be a viable option but that doesn't mean we can't try to improve on communication between the people using readily available technology. ...
But then, there are those of us who don't put our lives (or our cars) on the Internet.

I agree that communications could be improved, but I'm not too thrilled at the thought of my RV being so needlessly over-complicated as cars have gotten.

We've have to make several unnecessary "repairs" to our car because the (censored) computer couldn't tell the engine was turning, so it wouldn't fire the spark plugs. Someone I talked with recently was sitting in the dark with their new rental car while they waded through computer menus, trying to figure out how to turn on the headlights. For something that really should just be a switch on the dashboard...

K-R.
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Old 07-18-2016, 03:33 PM   #19
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And of course out of the goodness in your heart you are willing to pass this technology on at no cost for the betterment of your fellow man correct.
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Old 07-18-2016, 05:09 PM   #20
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There are open source solutions which could be used for a proof of concept but if you wanted to scale to the size that would be required to service the industry you would of course need to engage one of the larger service providers like WebEx or GoToMeeting etc. I use the technology, I don't sell it. I personally like my job and I'm a crappy salesman but when I see a problem with a potential solution I tend to speak up.
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