Originally Posted by mikeysotp
You are missing one key element.
They don't care.
I THINK and certainly HOPE YOU ARE WRONG. Our unit came from the Rialto CA plant to our dealer 35 miles away the day after Memorial Day, 2016. Dealer did his PDI and we came and did ours the next day, June 1. A few minor adjustments at (shameless plug) the dealer Major RV Hesperia CA. Holly crap. They forgot our tank heat tapes. Called the factory,. Rep says WOW it shows on the build sheet, but was not signed off. Steve at factory warranty,. said, sure, if the customer wants to take delivery,We will get them inTOMORROW. Dropped it off 8 am on 6-2-16. Five hour later, got the call. It will be done by 3 pm, you can pick up at 3 or tomorrow morning. Two other small things that I had pointed out on our drop off, walk through had been fixedas well.
Couple weeks later experienced two "screws ripped out " issues. Took to a local authorized repair facility who said " may take 3-5 days, to get approval". Called Factory Warranty (now my best new friend Steve) reported the problem. Steve said. Oh #!?#. I will call them for you right now and authorize it. "That shouldn't have happened. Sorry Tom. Next day service center called ALL DONE. No charge, come get it.
After all the repair nightmares on the forum, thought Ihad died and gone to heaven.