Thread Tools Display Modes
Old 07-19-2016, 09:43 AM   #31
bclemens's Avatar
Join Date: May 2011
Location: Elkhart, IN
Posts: 5,752
I actually did this the low tech way, just yesterday. I had a DX3 customer that had no power in the awning. We were on the phone together and he was texting me pictures of what he was looking at and I was on the exact same model walking through in real time all the troubleshooting items. At the end of the was simply his inverter was put on standby (I hate that Xantrex puts that button there, but requires a menu option to change it back). I foresee a vendor change in the very near future.

While all of that sounds still need manpower to provide real-time solutions. That, more than the technology is still the current bottleneck.

PLEASE do not send questions via Private Message. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).
bclemens is offline   Reply With Quote
Old 07-19-2016, 10:56 AM   #32
Senior Member
Tom48's Avatar
Join Date: Apr 2015
Location: Ontario, California
Posts: 837
Originally Posted by mikeysotp View Post
You are missing one key element.

They don't care.
I THINK and certainly HOPE YOU ARE WRONG. Our unit came from the Rialto CA plant to our dealer 35 miles away the day after Memorial Day, 2016. Dealer did his PDI and we came and did ours the next day, June 1. A few minor adjustments at (shameless plug) the dealer Major RV Hesperia CA. Holly crap. They forgot our tank heat tapes. Called the factory,. Rep says WOW it shows on the build sheet, but was not signed off. Steve at factory warranty,. said, sure, if the customer wants to take delivery,We will get them inTOMORROW. Dropped it off 8 am on 6-2-16. Five hour later, got the call. It will be done by 3 pm, you can pick up at 3 or tomorrow morning. Two other small things that I had pointed out on our drop off, walk through had been fixedas well.

Couple weeks later experienced two "screws ripped out " issues. Took to a local authorized repair facility who said " may take 3-5 days, to get approval". Called Factory Warranty (now my best new friend Steve) reported the problem. Steve said. Oh #!?#. I will call them for you right now and authorize it. "That shouldn't have happened. Sorry Tom. Next day service center called ALL DONE. No charge, come get it.

After all the repair nightmares on the forum, thought Ihad died and gone to heaven.

Tom48 is offline   Reply With Quote
Old 07-19-2016, 12:53 PM   #33
Tinkerer and Putterer
Join Date: Mar 2013
Posts: 319
If you limited the initial scope of this "call center" to just a subset of dealers would the reduction in the initial cost for man power be reduced enough to make it worth looking at?

If nobody starts the ball rolling nothing will change...

HappyGuy is offline   Reply With Quote


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Virginia Campgrounds

Reviews provided by is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 03:08 AM.