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Old 07-19-2016, 09:43 AM   #31
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Join Date: May 2011
Location: Elkhart, IN
Posts: 5,056
I actually did this the low tech way, just yesterday. I had a DX3 customer that had no power in the awning. We were on the phone together and he was texting me pictures of what he was looking at and I was on the exact same model walking through in real time all the troubleshooting items. At the end of the was simply his inverter was put on standby (I hate that Xantrex puts that button there, but requires a menu option to change it back). I foresee a vendor change in the very near future.

While all of that sounds still need manpower to provide real-time solutions. That, more than the technology is still the current bottleneck.

PLEASE do not send questions via Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).
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Old 07-19-2016, 10:56 AM   #32
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Join Date: Apr 2015
Location: Ontario, California
Posts: 651
Originally Posted by mikeysotp View Post
You are missing one key element.

They don't care.
I THINK and certainly HOPE YOU ARE WRONG. Our unit came from the Rialto CA plant to our dealer 35 miles away the day after Memorial Day, 2016. Dealer did his PDI and we came and did ours the next day, June 1. A few minor adjustments at (shameless plug) the dealer Major RV Hesperia CA. Holly crap. They forgot our tank heat tapes. Called the factory,. Rep says WOW it shows on the build sheet, but was not signed off. Steve at factory warranty,. said, sure, if the customer wants to take delivery,We will get them inTOMORROW. Dropped it off 8 am on 6-2-16. Five hour later, got the call. It will be done by 3 pm, you can pick up at 3 or tomorrow morning. Two other small things that I had pointed out on our drop off, walk through had been fixedas well.

Couple weeks later experienced two "screws ripped out " issues. Took to a local authorized repair facility who said " may take 3-5 days, to get approval". Called Factory Warranty (now my best new friend Steve) reported the problem. Steve said. Oh #!?#. I will call them for you right now and authorize it. "That shouldn't have happened. Sorry Tom. Next day service center called ALL DONE. No charge, come get it.

After all the repair nightmares on the forum, thought Ihad died and gone to heaven.

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Old 07-19-2016, 12:53 PM   #33
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Join Date: Mar 2013
Posts: 302
If you limited the initial scope of this "call center" to just a subset of dealers would the reduction in the initial cost for man power be reduced enough to make it worth looking at?

If nobody starts the ball rolling nothing will change...

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