Local dealer said power steps on ALL units are probably THEE #1 most common failure/repair/replacement item! They get alot of use, abuse & are exposed to all road & nature's elements. Keep 'em clean, lubed & don't step on it until fully extended & stationary. Mine makes a distinct "click" sound when down & ready!
My steps completely failed two weeks ago. I called Lippert and they will give a $200 credit if you upgrade to the Kwikee steps but you have to go through a dealer. I found the steps for $407 with free shipping on Amazon but the dealer wanted over $540 plus shipping. I guess my coach will go in for repair. To be honest with all the damage to the parts on mine I think it would be cost effective for Lippert to offer a replacement and let me do the install.
Anyway I have an appointment this Friday, I hope the parts can be ordered and get me back on the road ASAP.
Very disappointed in Lippert and the customer service.