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Old 01-03-2016, 08:14 AM   #1
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Lippert Step Recall Notice


Forest River, Inc. (Forest River)*is recalling certain*2014 FR3, 2009 Forest River Encore, Sportscoach Elite, and Aurora, 2008-2009 Cruise Master, 2012-2015 Aviator, 2007-2014 Georgetown, 2007-2009 Legend, 2008-2012 Ridgeview, 2008-2014 Cross Country, 2010-2014 Coachmen Encounter, 2009-2014 Pathfinder, Solera, Mirada, Prism, and Pursuit motorhomes.*The affected vehicles are equipped with certain Lippert-brand Coachstep Double and Triple Electric Steps. These steps use a bolt to attach the fan gear assembly to the steps. This bolt may fracture allowing the fan gear to disengage from the steps. As a result, the steps may not remain in the expected position and may be unstable. Unstable entry and exit steps increase the risk of injury. Forest River will notify owners and dealers will install a retainer bracket to reinforce the operating mechanism, free of charge. The recall is expected to begin on January 19, 2016. Owners may contact Forest River customer service number at 1-574-389-4600. Forest River's number for this recall is 51-11102015-0109. Or owners can contact Lippert Components at 1-574-537-8900.*

2014 Georgetown 378 XL
Toyota Prius on dolly.
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Old 01-04-2016, 01:26 PM   #2
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Thanks a lot for the info. There has been a lot of discussion about these steps in the past. I contacted FR once to see about getting mine replaced since there were so many problems but they said they needed to break before FR would replace them. It is good to know that maybe they arew going to replace them before they cause a problem.

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Old 01-04-2016, 09:18 PM   #3
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Jim, just keep an eye on them because when they break and if you are on them you will go face first to the ground if not paying attention.
Mine has broken twice, the first time my wife hit the ground and sprained an ankle,, the second time I notice the steps were making an awful clucking sound and I looked at the shoulder bolt and noticed it was broken and fell out right in front of me.
2013 Georgetown XL 378
2008 Honda CR-V
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Old 01-07-2016, 12:53 AM   #4
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Thank you so much
2017 Days Camping = 5 soon to be 12!
2016 Days Camping = 38
2015 Days Camping = 48
New: 2015 Forest River Georgetown 328TS
2016 Equinox Tow Vehicle
old: 2013 FR Rockwood 2318G w/ 2001 Ford F250 4X4 Diesel
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Old 01-08-2016, 04:09 PM   #5
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Got my notice today. RV is stored so it will be some time before I can check the steps
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Old 01-09-2016, 02:07 PM   #6
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Fullen, The fracture, complete or in progress, may be hard to see until it breaks fully, so check very carefully if you aren't going to have the recall service done.
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Old 01-09-2016, 02:23 PM   #7
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I'll have it done if I need to. The recall says they don't have a fix yet and that i'm still waiting for further instructions.
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Old 01-09-2016, 02:41 PM   #8
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Angry Forest River: I am up "The River Without A Paddle!"

Mine broke about a 6 weeks ago. No one got hurt...but it is very shaky going in and out the coach. The fan gear is twisted and the adjustment rod is bent up pretty good. I called Lippert, they told me to call FR. FR's recall line is connected to a recording saying to leave your name, etc. and they will return your call. I called 4 times before Christmas, without any returned calls from FR.
Thanks for the new post with the update. I will start calling them Monday
Have a good winter.
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Old 01-12-2016, 02:20 PM   #9
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You just need to weld a plate on the brace right behind the pivot bolt and the bolt it to the top of the steps so all the pressure is not on the bolt but on the brace! Weld a brace on the plate that has the 3 mounting holes for the motor. Weld it directly behind the pivot bolt!
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Old 01-13-2016, 04:24 PM   #10
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Location: Kitchener, Ontario, Canada
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The step bolt broke on my 2014 Georgetown 335 while i was on it exiting the coach. Thankfully i just slide down the steps onto my backside on the ground. When i contacted my dealer, i was told they will swap it out with a new one. I told them i did not want the same unit installed and that i wanted the Kwikee steps installed instead. Dealer said no way not going to happen, i had seen on here where FR was swapping them out at the rally with the Kwikee models. So i contacted FR and asked, after a couple of emails, they agreed to replace the Lippert steps with Kwikee steps and gave the dealer the ok to do it. This was in the fall of 2013 i think, long before this recall was announced, so they have known about it for a while. Do a search on here for this issue and you will see lots of people having issues with them. i was aware of it before i bought the coach, in fact i purchased a replacement bolt for the steps the day i first picked up the new coach so that i would have one for when it happened. Problem is that the bolt is actually spot welded in one spot which makes it impossible to remove and replace just the bolt. Also keep in mind that this is a Lippert component issue, FR is not the only company to recall these steps.

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