Reply
 
Thread Tools Display Modes
Old 04-15-2019, 11:16 PM   #1
Junior Member
 
Join Date: Mar 2019
Location: Ocean Shores
Posts: 15
New trailer woes

I am wondering at this point if the factory has a quality inspector at all? The reason is the obvious problems that are coming from the factory. Doors not sealing, Windows leaking, Wiring loose, Roof fabric not installed right. That's just to name a few items that I have found. Some have been fixed by the dealer but they should not have to rebuild a brand new camp trailer and the purchasers should not have to put off camping because the camper is at the dealer. The factory needs a good inspector!!!
__________________

Toma1953 is offline   Reply With Quote
Old 04-15-2019, 11:28 PM   #2
Senior Member
 
clarkbre's Avatar
 
Join Date: Oct 2016
Location: Everett, WA
Posts: 793
To help clarify, here's a list of Forest River's 3 priorities. I've shortened the gap between 1 and 2/3 for our readers:

1. Production, production, production!!!
-
-
-
-
And,
-
-
in
-
-
a
-
-
distant
-
-
-
-
-
-
2
-
-
-
-
-
&
-
-
-
-
3
-
-
-
-
-
-
-
-
Product Quality & Worker Safety
__________________

__________________

2017 Forest River Surveyor 247BHDS...
...Tugged by a 2016 F250 XLT FX4 SuperCrew, Shortbed 6.2L, 4wd, 3.73...
...Joined with a Husky Centerline TS 800-1200lbs WDH
clarkbre is offline   Reply With Quote
Old 04-16-2019, 08:23 AM   #3
Trailer Park Supervisor
 
NJKris's Avatar
 
Join Date: Sep 2018
Location: Northern NJ
Posts: 1,633
Apparently. My brand new trailer with brand new A/C unit is shot. Never used once. In for repair/replacement now, keeping my fingers crossed it gets done before my 1st trip on 25th.
__________________
2019 Rockwood Geo Pro G19FD w/off road package
2015 Ford F150 XLT Super Cab 4x4 V8
NJKris is offline   Reply With Quote
Old 04-17-2019, 08:50 AM   #4
waybeck2018
 
waybeck2018's Avatar
 
Join Date: Sep 2018
Location: Central Alabama
Posts: 257
Quote:
Originally Posted by Toma1953 View Post
I am wondering at this point if the factory has a quality inspector at all? The reason is the obvious problems that are coming from the factory. Doors not sealing, Windows leaking, Wiring loose, Roof fabric not installed right. That's just to name a few items that I have found. Some have been fixed by the dealer but they should not have to rebuild a brand new camp trailer and the purchasers should not have to put off camping because the camper is at the dealer. The factory needs a good inspector!!!

TOMA, sorry to hear about all your deficiencies. All too often that seems to happen. We were extremely fortunate I guess when we got our Prime Time Tracer. Very few issues and only one was major. Front door would not stay locked/closed. Very lucky also that our dealer is very good. They replaced the lock and readjusted the door, problem solved and back on the road. Thanks Campers Unlimited in Gadsden, AL.
__________________
2012 F-250, 6.7 Super Duty Powerstroke; 2019 291 BR Primetime Tracer,
Days camped in 2018-61

Looking Forward to Completing This Map Soon !
waybeck2018 is offline   Reply With Quote
Old 04-17-2019, 01:46 PM   #5
Senior Member
 
Join Date: Mar 2014
Posts: 1,552
Quote:
Originally Posted by Toma1953 View Post
I am wondering at this point if the factory has a quality inspector at all? The reason is the obvious problems that are coming from the factory. Doors not sealing, Windows leaking, Wiring loose, Roof fabric not installed right. That's just to name a few items that I have found. Some have been fixed by the dealer but they should not have to rebuild a brand new camp trailer and the purchasers should not have to put off camping because the camper is at the dealer. The factory needs a good inspector!!!
Did you sign for said camper? Why? I'm truly sorry for your misfortune, but just like a used car, even a new RV has some risk. When we buy a used car (just helped my daughter buy one), we take it to a trusted mechanic for an evaluation (costs $60).

When we bought our present A-frame, we agreed to take an in stock new unit that had a lot of scratches and dings and missing caulk, etc. A preliminary inspection was done, and a reduced price agreed on due to the cosmetics that couldn't be fully repaired, contingent on dealer repair of scratches, dings, missing seals, etc., and a satisfactory thorough PDI. We spent 2 hours on the PDI, and the dealer ended up replacing and reworking the storage bins that slide in and out of the front trunk.

At the end, the dealer and we were satisfied, and we took delivery. And we have been happy, without a single warranty repair. I could have taken it back for a faulty WFCO converter, but I didn't want a WFCO replacement, so I replaced it on my own. I think the dealer is going to start returning any other units that show up in such poor shape.

Quality control at the factory (and the suppliers) is not going to improve until there is a significant industry downturn that eats into their profits. Detroit didn't change their ways until they couldn't sell their production at the price they wanted because of the poor quality compared to the Japanese competition.

Again, I'm sorry for your misfortune. All you can do is continue working with the dealer and FR. This is not an FR web site, so complaining here only gets you a sympathetic ear and/or advice on how to fix your problems.

Fred W
2019 Flagstaff T21TBHW A-frame
2008 Hyundai Entourage minivan
camping Colorado and adjacent states one weekend at a time
pgandw is offline   Reply With Quote
Old 04-18-2019, 10:49 AM   #6
Senior Member
 
Join Date: Jul 2017
Posts: 1,453
Quote:
Originally Posted by NJKris View Post
Apparently. My brand new trailer with brand new A/C unit is shot. Never used once. In for repair/replacement now, keeping my fingers crossed it gets done before my 1st trip on 25th.
Shouldn't take them an hr to replace . guess they didn't have one in stock ?
MR.M is offline   Reply With Quote
Old 04-18-2019, 02:35 PM   #7
Trailer Park Supervisor
 
NJKris's Avatar
 
Join Date: Sep 2018
Location: Northern NJ
Posts: 1,633
No, neither the dealer, nor the much closer repair shop keeps them in stock.
__________________
2019 Rockwood Geo Pro G19FD w/off road package
2015 Ford F150 XLT Super Cab 4x4 V8
NJKris is offline   Reply With Quote
Old 04-27-2019, 09:45 AM   #8
Junior Member
 
Join Date: Dec 2018
Posts: 19
Yep, doesn’t matter what you buy, they are all built very poorly and as fast as they can. I have a brand new coachmen that we took out for the first time a couple weeks ago and the awning started to separate from the roller arm. Very poor design if you ask me. They have the awning glued to a thin strip of awning material that is attached to the roller arm. The awning just peeled right off that strip, and the service guy at the dealer still can’t figure out where it’s separating from even with pictures and arrows pointing to it.
__________________
2019 Coachmen Chaparral 392MBL
2012 Ford F-250 Crew Cab 6.7L Powerstroke Diesel
omega7398 is offline   Reply With Quote
Old 04-27-2019, 12:32 PM   #9
Junior Member
 
Join Date: Apr 2019
Posts: 19
This is also a dealer issue too. That set-up and prep fee you are charged should include a full inspection by the dealer at the lot. They should catch 80-95% of these issues when they take delivery from the factory, a bunch of things can happen in transit.
The dealer should be responsible for fully setting up the RV and testing all the appliances before it hits the lot, and once it is sold to do a full run through with the buyer. No one should ever make it to the campsite with a new RV to only to find out stuff does not work.
Black-ripley is online now   Reply With Quote
Old 04-28-2019, 10:50 AM   #10
Senior Member
 
Thurman's Avatar
 
Join Date: Aug 2011
Location: Albany, GA.
Posts: 1,144
"NJKris" and others: After purchasing my '15 Coachmen Freedom Express the A/C unit went bad after two months. Calls to the dealer and I was informed that IF I would bring the unit back to them, 100 miles away, they would "put it in line" at the repair center but could even give me an estimated time for the A/C replacement. They never argued with me that the A/C unit had gone bad, just bring it up and put it in line. I called Dometic about this and was informed that it was indeed still under the manufacturers warranty but I had to have an "authorized Dometic replacement center" do the work. O.K. So is there an authorized replacement center near me? YES, was Dometic's reply and right here in my hometown. I never knew this A/C shop worked on campers. I went to talk to the owner and he was very nice but informed me that it would be 3-4 weeks before he could change the unit out. HE suggested that I call Dometic again and request that they send me the new unit and I could replace it under warranty IF I could convince the Dometic person that I could do this. Shorten the story: Within 26 months I replace the A/C unit three times. Counting the original factory unit that would be four (4) units on my TT within 26 months. The last one is still working fine as of yesterday. I would state that a call to Dometic to inquire about you replacing your own unit would be worth the time.
__________________

__________________
2015 FR Freedom Express 310BHDS pushing a 2014 GMC Sierra CC
Thurman is offline   Reply With Quote
Reply

Tags
trailer

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by


Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 06:44 PM.