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Old 04-15-2019, 11:16 PM   #1
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New trailer woes

I am wondering at this point if the factory has a quality inspector at all? The reason is the obvious problems that are coming from the factory. Doors not sealing, Windows leaking, Wiring loose, Roof fabric not installed right. That's just to name a few items that I have found. Some have been fixed by the dealer but they should not have to rebuild a brand new camp trailer and the purchasers should not have to put off camping because the camper is at the dealer. The factory needs a good inspector!!!
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Old 04-15-2019, 11:28 PM   #2
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To help clarify, here's a list of Forest River's 3 priorities. I've shortened the gap between 1 and 2/3 for our readers:

1. Production, production, production!!!
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Product Quality & Worker Safety
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Old 04-16-2019, 08:23 AM   #3
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Apparently. My brand new trailer with brand new A/C unit is shot. Never used once. In for repair/replacement now, keeping my fingers crossed it gets done before my 1st trip on 25th.
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Old 04-17-2019, 08:50 AM   #4
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Quote:
Originally Posted by Toma1953 View Post
I am wondering at this point if the factory has a quality inspector at all? The reason is the obvious problems that are coming from the factory. Doors not sealing, Windows leaking, Wiring loose, Roof fabric not installed right. That's just to name a few items that I have found. Some have been fixed by the dealer but they should not have to rebuild a brand new camp trailer and the purchasers should not have to put off camping because the camper is at the dealer. The factory needs a good inspector!!!

TOMA, sorry to hear about all your deficiencies. All too often that seems to happen. We were extremely fortunate I guess when we got our Prime Time Tracer. Very few issues and only one was major. Front door would not stay locked/closed. Very lucky also that our dealer is very good. They replaced the lock and readjusted the door, problem solved and back on the road. Thanks Campers Unlimited in Gadsden, AL.
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Old 04-17-2019, 01:46 PM   #5
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Quote:
Originally Posted by Toma1953 View Post
I am wondering at this point if the factory has a quality inspector at all? The reason is the obvious problems that are coming from the factory. Doors not sealing, Windows leaking, Wiring loose, Roof fabric not installed right. That's just to name a few items that I have found. Some have been fixed by the dealer but they should not have to rebuild a brand new camp trailer and the purchasers should not have to put off camping because the camper is at the dealer. The factory needs a good inspector!!!
Did you sign for said camper? Why? I'm truly sorry for your misfortune, but just like a used car, even a new RV has some risk. When we buy a used car (just helped my daughter buy one), we take it to a trusted mechanic for an evaluation (costs $60).

When we bought our present A-frame, we agreed to take an in stock new unit that had a lot of scratches and dings and missing caulk, etc. A preliminary inspection was done, and a reduced price agreed on due to the cosmetics that couldn't be fully repaired, contingent on dealer repair of scratches, dings, missing seals, etc., and a satisfactory thorough PDI. We spent 2 hours on the PDI, and the dealer ended up replacing and reworking the storage bins that slide in and out of the front trunk.

At the end, the dealer and we were satisfied, and we took delivery. And we have been happy, without a single warranty repair. I could have taken it back for a faulty WFCO converter, but I didn't want a WFCO replacement, so I replaced it on my own. I think the dealer is going to start returning any other units that show up in such poor shape.

Quality control at the factory (and the suppliers) is not going to improve until there is a significant industry downturn that eats into their profits. Detroit didn't change their ways until they couldn't sell their production at the price they wanted because of the poor quality compared to the Japanese competition.

Again, I'm sorry for your misfortune. All you can do is continue working with the dealer and FR. This is not an FR web site, so complaining here only gets you a sympathetic ear and/or advice on how to fix your problems.

Fred W
2019 Flagstaff T21TBHW A-frame
2008 Hyundai Entourage minivan
camping Colorado and adjacent states one weekend at a time
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Old 04-18-2019, 10:49 AM   #6
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Originally Posted by NJKris View Post
Apparently. My brand new trailer with brand new A/C unit is shot. Never used once. In for repair/replacement now, keeping my fingers crossed it gets done before my 1st trip on 25th.
Shouldn't take them an hr to replace . guess they didn't have one in stock ?
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Old 04-18-2019, 02:35 PM   #7
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No, neither the dealer, nor the much closer repair shop keeps them in stock.
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