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Old 01-30-2013, 11:39 AM   #11
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Wide Angle Lens

I know that the stretching of the pics could be from the use of a "wide angle" lens in order to get more in the pictures. Are you saying this is a bad idea? What are your thoughts?
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Old 01-30-2013, 11:43 AM   #12
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Originally Posted by bjesparza1988 View Post
Are you more concerned about overall length (tongue to bumper) or interior length?
It has to fit in my garage - exterior. I just have to assume that the interior will then fit also.
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Old 01-30-2013, 11:44 AM   #13
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lol. Yes I guess that makes a lot of sense. Thanks for your input!
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Old 01-30-2013, 11:48 AM   #14
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I purchased a TT sight unseen. One local dealer and they didnt have any on the lot or any with similar floorplans. I did all of my research online. If you would like to sell to customers via the website just as I purchased these sorts of things would help. I ended up searching the model I was interested and using many different dealer websites to gather up my information.

1. Post as many pictures as possible including giving me a view inside cabinets and outside storage areas. Check out house of camping website. They do an excellent job with picture posting.
2. For specific campers on the lot be sure to post more details than less and verify they are correct. I was told by salesman on the phone that my camper did not come with LED's. Forest River literature said it would. Website did not make any mention of it. When doing the walk thru I discovered it had LED's throughout.
3. Don't use dry weights on website. At least use the # that is attached to the label on the outside of the camper. The dry weight is very misleading and actually inaccurate. Our camper was almost #500 higher than the website dry weight listed. That is a huge difference.
4. When doing videos...slow down when panning the camera. Give me more than a split second view of things. Its okay if the video is longer than a minute. All too common experience is herky jerky and I walk away with no idea what it looks like in a camper but feel a little dizzy. ;-0
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Old 01-30-2013, 11:49 AM   #15
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Under Photos

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Originally Posted by cantho View Post
How about pics of the underside, axles, tire brand and the hitch ball required.

I wonder what the best way to accomplish this would be. Some say that the more pictures the better. I've taken up to 50 or more photos of some units and will get very detailed. However, I wonder if this can be a bit cumbersome for the user browsing the RV.

I'm more than willing to do this, but I also know that if I don't leave anything up for imagination, then you might not come in to see it in person. Perhaps this is not proper logic.
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Old 01-30-2013, 11:53 AM   #16
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Originally Posted by WarMovies View Post
I purchased a TT sight unseen. One local dealer and they didnt have any on the lot or any with similar floorplans. I did all of my research online. If you would like to sell to customers via the website just as I purchased these sorts of things would help. I ended up searching the model I was interested and using many different dealer websites to gather up my information.

1. Post as many pictures as possible including giving me a view inside cabinets and outside storage areas. Check out house of camping website. They do an excellent job with picture posting.
2. For specific campers on the lot be sure to post more details than less and verify they are correct. I was told by salesman on the phone that my camper did not come with LED's. Forest River literature said it would. Website did not make any mention of it. When doing the walk thru I discovered it had LED's throughout.
3. Don't use dry weights on website. At least use the # that is attached to the label on the outside of the camper. The dry weight is very misleading and actually inaccurate. Our camper was almost #500 higher than the website dry weight listed. That is a huge difference.
4. When doing videos...slow down when panning the camera. Give me more than a split second view of things. Its okay if the video is longer than a minute. All too common experience is herky jerky and I walk away with no idea what it looks like in a camper but feel a little dizzy. ;-0

Thanks for the input.

I'm a little hesitant to put a lot of photos up as I don't want to bore the user. What do you think of the idea of putting over all general photos first, and then the more detailed photos afterwards.

I have two different kinds of viewer. What we call "tire-kickers" and more serious ones. The serious ones need all the details, the "tire-kickers" just want a general over view. Some how I need to cater to both.
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Old 01-30-2013, 12:10 PM   #17
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Quote:
Originally Posted by bjesparza1988 View Post
Thanks for the input.

I'm a little hesitant to put a lot of photos up as I don't want to bore the user. What do you think of the idea of putting over all general photos first, and then the more detailed photos afterwards.

I have two different kinds of viewer. What we call "tire-kickers" and more serious ones. The serious ones need all the details, the "tire-kickers" just want a general over view. Some how I need to cater to both.
I could have suggested the same. I prefer to quickly rule out an RV, thus I scan the photos to see the general shots (i'm fairly limited to class c's - see garage size). I check first for beds - making sure the overhead isn't an entertainment center. I check the master room - make sure they aren't bunks. Then I look at the drivers cockpit to see the layout and level of wear.

If it's still in the running - then I look through all the pics.
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Old 01-30-2013, 12:13 PM   #18
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I tend to like websites that have pictures arranged in a "photo album" so I can see multiple pictures and jump right to the ones I want to see first, instead of looking at 20 different views of the outside before seeing the bunk configuration.

I also bought my camper sight unseen, but negotiated my trade and price through emails, pictures, and a couple phone calls. I generally don't have time for "come on in and we can talk" type sales.
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Old 01-30-2013, 12:21 PM   #19
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Originally Posted by ttrost65 View Post
I tend to like websites that have pictures arranged in a "photo album" so I can see multiple pictures and jump right to the ones I want to see first, instead of looking at 20 different views of the outside before seeing the bunk configuration.

That's one feature that I'd like to have. However, my photos layout is limited to our third party website company, UVS Junction.

I also bought my camper sight unseen, but negotiated my trade and price through emails, pictures, and a couple phone calls. I generally don't have time for "come on in and we can talk" type sales.
We generally encounter a couple different types of RVers. The ones that do a lot of research know more closely what they want, so we would be able to do more "over the phone sales" without a problem as long as we know that's what they want to do. I know we also like to build a relationship with them, as most RVers will be coming in for service and supplies in the years to come.

We also have customers who don't know what they want and I think that's why sales people like to see them. If they are good, then they will know their product and inventory so well they can point them in the right direction. I'm a firm believer in sales people knowing their product and believing in it.
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Old 01-30-2013, 12:25 PM   #20
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Your website matters - make information easy to find. If you're going to have a site, keep it updated. An outdated site makes me run away fast.

Lots of photos don't bore the folks who are ready to buy (or those who have already bought). In fact, I just went looking for a picture of the water hookups compartment of my RV since it's at storage and I had a question about it. Unfortunately, no one had a picture that I could. Be consistent with photos across units - it helps compare and contrast. Don't use stock photos - I was already at the manufacturer's site.

Show the floorplan - always. Even on used units - find one if you can. 99% of my shopping was scrolling through floorplans.

Give tip to tail measurements. Many of us are dealing with storage concerns. If you're going to advertise living space measurements, tell us. (My dealer is still claiming I'm driving a 36' fifth wheel when in reality, it's almost 42'!)

A link to the unit on the manufacturer's site *for that unit* would be nice.

I actually do like the Live Help feature. But, don't pop-it up in my face. If I want it, I'll click the button for it.

Above all - if I email you, do me a favor and:
a) be prompt with your response (less than an hour during business hours)
b) be professional and type properly (spelling and grammar still count)
c) answer my dang questions - if I ask 5 questions, bullet your responses out and answer each one specifically (if you don't have an answer, respond that you're finding it)

I chose my Sabre sight-unseen based on email exchanges from Jack @ Sabre. My purchasing experience all started with emails to dealers. Those who got back to me, I continued the discussions. Those that didn't, I didn't. To be honest, I much prefer email to phone discussions.

Figure out a way to support the buyers who don't want to buy off of the lot and will order a unit. I think RVW has the market cornered on the "build your own" from an ordering perspective.
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