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Old 01-30-2013, 12:33 PM   #21
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Originally Posted by bjesparza1988 View Post
We generally encounter a couple different types of RVers. The ones that do a lot of research know more closely what they want, so we would be able to do more "over the phone sales" without a problem as long as we know that's what they want to do. I know we also like to build a relationship with them, as most RVers will be coming in for service and supplies in the years to come.

We also have customers who don't know what they want and I think that's why sales people like to see them. If they are good, then they will know their product and inventory so well they can point them in the right direction. I'm a firm believer in sales people knowing their product and believing in it.
I understand completely. I was in a situation where I knew exactly what I wanted and what I was looking for. I did all my homework and research before I started contacting dealers. I'm with ependydad on responses. If I feel I'm getting a run around, I run away.
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Old 01-30-2013, 12:47 PM   #22
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Originally Posted by ependydad View Post
Your website matters - make information easy to find. If you're going to have a site, keep it updated. An outdated site makes me run away fast.

....

Figure out a way to support the buyers who don't want to buy off of the lot and will order a unit. I think RVW has the market cornered on the "build your own" from an ordering perspective.
Thanks for your response!

I know from a dealer perspective that if we order a unit, many time we need a large chunk of it paid for. This is only because sometimes we get stuck with a RV for a long time if it's not a popular model and the buyer decides later they don't want it.

I never thought about putting the manufacturer's website. That's a good idea. My only concern, is that my goal is to keep users on my site, perhaps it's not quite as big a deal as I think it is.

I agree very much about getting back to customers promptly and professionally. This is something I'm going to forward to our sales guys.
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Old 01-30-2013, 12:49 PM   #23
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Suggestion for your question

I will make this suggestion for your question: Go to the following websites
to view.

I bought from one of these company's with a very positive experience on line.
Cheyenne Camping Center, the lowest priced gas motorhomes, diesel pushers, fifth wheels, travel trailers, toy haulers and fold down tent camper RVs!


The Original RV Wholesalers - RV Sales, RV Parts, RV Dealer, RV Super Store Dealer, 5th Wheel, Forest River

Both of these web-sights will more than answer your questions.

Good luck.
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Old 01-30-2013, 12:52 PM   #24
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I agree with mjones. I want to see at least the 'sticker' price of the unit and a floor plan. The more pictures of the ACTUAL unit you are selling (not just 'stock' photos), the better. A video walkthrough is icing on the cake. Definately need the dry and gross weights of the unit. A count of how many people the unit can sleep is nice as well.

We just upgraded our TT last summer, and the website was THE deciding factor between the several dealers in our area. The dealer we went with had all the things above on their website. The couple that we didn't either didn't list all their inventory on line, or if they did, didn't list the additional details that allowed us to know what was right for us.

I'd consider us the typical family-aged RV buyer - husband and wife in early 40s, 4 kids. We've bought our last several cars as well as our two TT's owned so far by starting online and looking through dealer inventory there, and only showed up at the dealership to narrow down our selection between a couple of choices and then make the final deal.

If I've got to call you to find out the basics of what I need to know about the unit, then I'm moving on to the next dealer, frankly.

I also like getting the newsletters from our dealer through email. Actually, it was their newsletter announcing their end of clearance sale that led to us making the move late last summer to do our trade. I don't want to bombarded every 5 minutes, but an email every month or two letting me know what's going on, what's new and what's on sale, coupon for service, etc I do like.
I agree with this wholeheartedly. If I click on the website and it says "Call for Price", I'm finished with you right there and moving on somewhere else. I hate the high pressure pitch, which is what many dealers are looking to do by having me "Call for Price". If you are a serious dealer looking to sell, advertise it at a reasonable price.
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Old 01-30-2013, 12:57 PM   #25
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Originally Posted by DAISY BOYKIN View Post
I will make this suggestion for your question: Go to the following websites
to view.

I bought from one of these company's with a very positive experience on line.
Cheyenne Camping Center, the lowest priced gas motorhomes, diesel pushers, fifth wheels, travel trailers, toy haulers and fold down tent camper RVs!


The Original RV Wholesalers - RV Sales, RV Parts, RV Dealer, RV Super Store Dealer, 5th Wheel, Forest River

Both of these web-sights will more than answer your questions.

Good luck.
Thanks! The first one has a TON of pictures. Question...is that what people really want. They are good, but I would say there is at least 100 pictures. If we sell because of that I'm willing to do that!
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Old 01-30-2013, 02:42 PM   #26
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The more pictures the better! I want pics of the outside so I can see where all the hookups are, and features like what type of jacks, etc. I want pics of the inside from all angles. I love pictures of the INSIDE of storage spaces.

I literally downloaded all the pictures the dealer had of the two units were were looking at. Watched slideshows of them over and over again, probably 100s of times throughout my workday. Seems every time I'd study a picture, I'd see something I hadn't noticed before. By the time we made our decision and went to the dealer to actually look at the unit and make the deal, I knew more about the layout and options of our specific TT than the sales man did (and he's a really good sales person!)

Really can't over do actual pictures of any in-stock unit, IMO.
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Old 01-30-2013, 02:43 PM   #27
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Originally Posted by bjesparza1988 View Post
I never thought about putting the manufacturer's website. That's a good idea. My only concern, is that my goal is to keep users on my site, perhaps it's not quite as big a deal as I think it is.
Bluntly, you're wrong.

Wow, ok - let me backpedal if you're still reading. I'm a web developer by day (and sadly, many nights).

The idea of keeping people on your site as long as possible yet providing links away from it seems counter-intuitive, I know. The idea for a site is to provide useful information. If I link away from your site and it was helpful, I'll remember your site and come back to it later.

I didn't so much mean about ordering a unit online. But, being able to see what options are available and how much those things cost (MSRP is fine). Let me build my RV on your site and then submit it for a quote. BUT- that's a lot of work and a fairly intensive DB-driven application.
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Old 01-30-2013, 03:15 PM   #28
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Bluntly, you're wrong.

Wow, ok - let me backpedal if you're still reading. I'm a web developer by day (and sadly, many nights).

The idea of keeping people on your site as long as possible yet providing links away from it seems counter-intuitive, I know. The idea for a site is to provide useful information. If I link away from your site and it was helpful, I'll remember your site and come back to it later.

I didn't so much mean about ordering a unit online. But, being able to see what options are available and how much those things cost (MSRP is fine). Let me build my RV on your site and then submit it for a quote. BUT- that's a lot of work and a fairly intensive DB-driven application.
Okay, that makes sense and that's pretty true. I want to provide great information. Every other dealer does the same things...I need to stand out.

Unfortunately, my web design is limited to our third party application which for the RV industry is actually pretty good. UVS Junction does great, but they are limited in a couple of areas.

Thanks for the input!
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Old 01-30-2013, 03:33 PM   #29
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Originally Posted by bjesparza1988 View Post

Okay, that makes sense and that's pretty true. I want to provide great information. Every other dealer does the same things...I need to stand out.

Unfortunately, my web design is limited to our third party application which for the RV industry is actually pretty good. UVS Junction does great, but they are limited in a couple of areas.

Thanks for the input!
I commend you for starting this thread as this is probably the best method (RV Forums) for ideas that you can use to create an effective website that will capture most RV'ers eyes.
Best of luck with your final product!
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Old 01-30-2013, 03:43 PM   #30
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I commend you for starting this thread as this is probably the best method (RV Forums) for ideas that you can use to create an effective website that will capture most RV'ers eyes.
Best of luck with your final product!

Yes, I'm finding that this forum is still very active with the RV community. Way more active than Google + or Facebook.
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