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Old 04-23-2015, 08:55 PM   #121
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Why did you not catch the loose lug nuts and nails in the carpet during your PDI? During our PDI, the tech demonstrated using a torque wrench and we actually checked each lug on all 4 tires.
Because the lug nuts were not addressed in our orientation. Also, I didn't think I would need to walk around the bedroom in my bare feet looking for tacks sticking through my carpeting. By the way, I'm not talking about the tack strip at the door thresholds or along the edges.

Come on now?
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Old 04-23-2015, 09:19 PM   #122
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Making an RV purchase decision is similar to making a stock purchase decision. Before making the decision, you need to identify your tolerance for pain. If you must have everything identified in the unit corrected by the dealer under warranty you should shop for the best service dept regardless of location and price. If you are willing to do some work yourself or pay to have it done, get the best price on the unit. If you are one of the lucky few, you can have both, but don't expect it. I purchased my RV to enjoy during the somewhat limited season where I live. I am not willing to wait a month for a dealer to play games with a repair. We made the purchasing decision that best fit our needs and are enjoying our RV. I spent about 2 hours doing some minor repairs, but that was better than a 3.5 hour trip to and from the dealer.
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Old 04-23-2015, 11:03 PM   #123
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Not so.

When we toured the plant that makes our Rockwood, we were told they complete 3-4 units per day.
Hay bama. We toured rockwood last year while at the Goshen rally and they reported 17 per day. These were 35' rockwood tts with 3 slides. Nice units but those guys ran everywhere. We watched 3 role out complete as we stood at the end of the line. About 15-20 mins apart.
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Old 04-23-2015, 11:22 PM   #124
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RV and Quality don't go in the same sentence. If you think you don't have any issues, give me 10 minutes or less with your rig and I'll make you a list. We've had enough of them I assure you, from a pop up to a class A. Even the one I consider the most flawless had a few issues. I think that was #3 or 4 out of the 8 rigs we've had.


Knock on wood though, out of all the rigs, the SOB we have now has exceeded the last several rigs.
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Old 04-24-2015, 12:27 AM   #125
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The newer 264s are not as nice as the SV 264s. They cost less because of that. When I bought this trailer, I was still very new to all this and... experience is the best teacher. I've never even heard of a Black Rock RV until I read your post. I'll look around to see if there's a dealer nearby. Looks like this one's in Alberta, Canada... a bit of adrive from Texas...
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Old 04-24-2015, 09:02 AM   #126
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Looks like the closest to you would be Arizona or Colordo.

But as I pointed out for some it is not because they would not buy quality if given the chance, the quality trailers are not readily available.

With everything stated, I am still of the opinion even with the cheaper trailers the quality issues that a lot of us see are not at the manufacturer. They are created in the abuse they receive on the haul down and the dealer not doing their job.

Video I found on the constructions process, they seem to nail 95% of the complaints that are made.

http://www.outdoorsrvmfg.com/tv/built_tough.php
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Old 04-24-2015, 09:06 AM   #127
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I think some of our disappointment in RV quality is related to our disappointment in service quality. Getting service now is about 30 days out and when you get it my experience is that much of the time its not quality service. My point would be that there's more of us seeking service, seeking RVs than there are manufacturers and dealers providing the RVs and service. The lack of competition for our business makes them not need to be better than there competition.
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Old 04-24-2015, 09:59 AM   #128
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Looks like the closest to you would be Arizona or Colordo.

But as I pointed out for some it is not because they would not buy quality if given the chance, the quality trailers are not readily available.

With everything stated, I am still of the opinion even with the cheaper trailers the quality issues that a lot of us see are not at the manufacturer. They are created in the abuse they receive on the haul down and the dealer not doing their job.

Video I found on the constructions process, they seem to nail 95% of the complaints that are made.

ORV: TV: Built Tough

WOW! Very impressive. I am glad such a company exists and I hope they are around when I decide to upgrade to a TT for my cross country trips. This seems like a great RV company that builds things that I would want for a long lasting RV.

Only problem I see is they are very far away and have no east coast dealers at all. Hopefully they rectify that.

Vin.
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Old 04-24-2015, 11:44 AM   #129
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I think some of our disappointment in RV quality is related to our disappointment in service quality. Getting service now is about 30 days out and when you get it my experience is that much of the time its not quality service. My point would be that there's more of us seeking service, seeking RVs than there are manufacturers and dealers providing the RVs and service. The lack of competition for our business makes them not need to be better than there competition.
Perhaps for some, but not for me. I seem to be the one screaming the loudest on this thread... and I did start it. My trailer has never been back to the dealer. It has had problems but I have repaired them. My major complaint is that, at first especially, I was spending about 1:1 time repairing to camping. I finally have the bugs worked out over 3 years, but holy cow... If I buy a new one, am I going to go through the same thing? Most assuredly... and that's my problem.
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Old 04-24-2015, 12:27 PM   #130
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WOW! Very impressive. I am glad such a company exists and I hope they are around when I decide to upgrade to a TT for my cross country trips. This seems like a great RV company that builds things that I would want for a long lasting RV.

Only problem I see is they are very far away and have no east coast dealers at all. Hopefully they rectify that.

Vin.
Agree, but if the people who want that type of product start talking to their dealers about it they may try it. I plan to contact my dealer and put the bug in their ear.
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