Prior to getting our TT, I made reservations in February for our first anniversary in July (high school sweethearts that got together 30 years later) at a very nice hotel in the 1000 Islands region of NY. I called twice to confirm and was assured everything was in order. I asked that a bottle of champagne and a dozen roses be in the room on check-in, again I was assured all was in order. After driving from VA to NY, we find that there is no reservation for us and no vacancy! They admitted it was their screw up because "we changed reservation software". They did find us a room at another hotel but no offer of comp nor did DW get the champagne or roses!We laugh about it now, but I was livid at the time.