FR Warranty versus Lippert Warranty

[mikey]

Just reading over FR warranty & some interesting facts jump off the page. FR only warrants the RV coach, only the parts they made, relying on the component Mfgrs to warrant those items they supplied. The chassis is specifically excluded in FRs warranty. This seems to explain frustrations with the warranty process so often referenced in these forums.

Don't get me wrong, I fully expect the trailer mfgr (Forest River) to take the lead when any problem arises in one of their products. That leadership should take the form of coordination with suppliers whenever the warranty spans FR/Supplier lines. For FR to say "it's not a FR issue" must be followed with "we will coordinate the warranty claim with 'our' supplier"

That is my take, I sure there are others out there

[Witch Doctor]

The Warranty that I have just read includes axles, suspension, tires and what they call the frame even as far as the mattress and everything else not manufactured by them. With saying that, I have a 5er and not a class A.

[bclemens]

Really no different than a house.

[DDC]

They can slip and slide all they want the product is made to go on the highways so it must meet the safety specifications.

[bakken]

Lippert has a warranty?

[great white]

Complete BS.

If Ford sources a relay from an outside supplier they don't expect you to deal with that supplier under warranty terms.

When a contractor builds a house, you don't deal with the floor register heater manufacturer when there's a problem, the contractor replaces it.

People should know that when you buy and RV, you're buying from an industry with poor ethics and will duck their accountability at every turn.

Pass the buck as much as you can until the customer gets completely fed up and just goes away.

The current RV industry is probably the worst market segment I've ever seen for owning up to their responsibility for their products.

Shame, shame on them all....

[Herk7769]

No argument from me, but this is industry common practice.
Not defending (indefensible), but true none the less.

I HAVE found that calling the item manufacturer directly has yielded exceptional results. I have had occasions to talk to Al-Ko, Dometic, and Flair and in almost every case, my complaint or question was handled immediately and to my satisfaction.

The single exception was Carlisle Tires. Whose product I will never knowingly buy.

Most have involved parts which were mailed right out free or at very low cost even though I was WELL out of warranty in many cases. Flair sent me a new and improved electric inflation mattress for half of what Wal-Mart sells a Coleman Queen for and without inflator. Al-Ko sent rubber centers for my hubs priority mail free. Etc.

[youroo]

Strongberg sent me SS pins & springs for our (Lend A Hand)s when the Fac.ones rusted,N/C. Dometic replaced anti roll out parts that fell off,N/C. Lippert & F/R did nothing about the (LCI) space face looking tounge jack. Trail X Tires (Trailer Trash Tires) developed large bubbles developed on the sidewalls,we were 1070 miles from home,had a spare. Called the (800)# on the tire and they sent us a tire UPS and payed the return UPS.N/C. Just a few examples of (Small) things that we have had. Youroo!!

[DDC]

Lou I agree that you can get good service if you are able to get hold of the right person, but I think the real query here is a manufacturer producing a product made of many components ( like all cars and trucks are today) but shirking their responsibility to look after the customer of the end product, can you imagine going into you car dealer and he tells you you need an oxygen sensor, but, he tells you there are six suppliers so YOU have to call them and ask for warranty coverage.

[Herk7769]

Originally Posted by DDC

Lou I agree that you can get good service if you are able to get hold of the right person, but I think the real query here is a manufacturer producing a product made of many components ( like all cars and trucks are today) but shirking their responsibility to look after the customer of the end product, can you imagine going into you car dealer and he tells you you need an oxygen sensor, but, he tells you there are six suppliers so YOU have to call them and ask for warranty coverage.

Yup. You did read the first two sentences, right?

[youroo]

There was lots of parts needed when F/R dealer replaced our F/W tank .Tank-tank heater pads-fittings-ect. All supplied by diffrent Companys. One call did it all,F/R dealer! Youroo!!

[mikey]

WarrantyMax problems start at the mfgr level. Dealers being on the front lines & depend on our repeat business. Mfgrs tend to put too much faith on the dealers who need mfgr support if the warranty is to be viable. The coach mfgr must bear responsibility for its suppliers and be in the forefront to make it all work.

[Big Dawg]

We have had our Grey Wolf for 1 1/2 years, The axles went bad on it. Lippert would not cover the axles, FR did because I paid the $150.00 for the second year warranty. Lippert has been having alot of problems out of their stuff, wonder why they are still in business....

[Mike St-Pierre]

Originally Posted by great white

Complete BS.

If Ford sources a relay from an outside supplier they don't expect you to deal with that supplier under warranty terms.

When a contractor builds a house, you don't deal with the floor register heater manufacturer when there's a problem, the contractor replaces it.

People should know that when you buy and RV, you're buying from an industry with poor ethics and will duck their accountability at every turn.

Pass the buck as much as you can until the customer gets completely fed up and just goes away.

The current RV industry is probably the worst market segment I've ever seen for owning up to their responsibility for their products.

Shame, shame on them all....

Took the words right out of my mouth. Once your check goes through, you're just a customer number!