Reply
 
Thread Tools Display Modes
Old 08-11-2012, 03:03 PM   #1
Old Member
 
mikey's Avatar
 
Join Date: Feb 2012
Location: Spring, TX
Posts: 382
Send a message via Skype™ to mikey
FR Warranty versus Lippert Warranty

Just reading over FR warranty & some interesting facts jump off the page. FR only warrants the RV coach, only the parts they made, relying on the component Mfgrs to warrant those items they supplied. The chassis is specifically excluded in FRs warranty. This seems to explain frustrations with the warranty process so often referenced in these forums.

Don't get me wrong, I fully expect the trailer mfgr (Forest River) to take the lead when any problem arises in one of their products. That leadership should take the form of coordination with suppliers whenever the warranty spans FR/Supplier lines. For FR to say "it's not a FR issue" must be followed with "we will coordinate the warranty claim with 'our' supplier"

That is my take, I sure there are others out there
__________________

__________________
Drivin, Miss Daisey & the boss, Toppi
2018 Berkshire XL40B-380, SFE=244
mikey is offline   Reply With Quote
Old 08-11-2012, 03:38 PM   #2
Senior Member
 
Witch Doctor's Avatar
 
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 7,616
The Warranty that I have just read includes axles, suspension, tires and what they call the frame even as far as the mattress and everything else not manufactured by them. With saying that, I have a 5er and not a class A.
__________________

__________________
Witch Doctor is online now   Reply With Quote
Old 08-11-2012, 05:03 PM   #3
GM
 
bclemens's Avatar
 
Join Date: May 2011
Location: Elkhart, IN
Posts: 7,089
Really no different than a house.
__________________
PLEASE do not send questions via Private Message. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only. Our owners manuals are available online and via iPhone/Android Apps. http://www.dynamaxcorp.com/OnlineManual.aspx
bclemens is offline   Reply With Quote
Old 08-11-2012, 05:21 PM   #4
DDC
Senior Member
 
DDC's Avatar
 
Join Date: Sep 2011
Location: Komoka Ontario
Posts: 2,363
They can slip and slide all they want the product is made to go on the highways so it must meet the safety specifications.
__________________
"Well that didn't go as expected"
2015 Chev 2500HD Highcountry Duramax
Cedar Creek Silverback 33IK
Donald&Casey cairn terrier
Rest in Peace Mary my darling wife.
Scottish by birth Canadian by time.
DDC is offline   Reply With Quote
Old 08-11-2012, 05:31 PM   #5
Senior Member
 
Join Date: Jul 2012
Posts: 1,258
Lippert has a warranty?
__________________
bakken is offline   Reply With Quote
Old 08-12-2012, 07:23 AM   #6
Senior Member
 
great white's Avatar
 
Join Date: Sep 2010
Location: Canada
Posts: 662
Complete BS.

If Ford sources a relay from an outside supplier they don't expect you to deal with that supplier under warranty terms.

When a contractor builds a house, you don't deal with the floor register heater manufacturer when there's a problem, the contractor replaces it.

People should know that when you buy and RV, you're buying from an industry with poor ethics and will duck their accountability at every turn.

Pass the buck as much as you can until the customer gets completely fed up and just goes away.

The current RV industry is probably the worst market segment I've ever seen for owning up to their responsibility for their products.

Shame, shame on them all....
__________________

2011 Flagstaff Classic Superlight 831RLBSS "Atrium slide"
Husky Centerline Hitch
2016 Ford F-150 EcoBoost SuperCrew, Lariat Sport, Max Tow package
great white is offline   Reply With Quote
Old 08-12-2012, 07:53 AM   #7
Site Team - Lou
 
Herk7769's Avatar
 
Join Date: Oct 2009
Location: South Eastern PA
Posts: 21,168
No argument from me, but this is industry common practice.
Not defending (indefensible), but true none the less.

I HAVE found that calling the item manufacturer directly has yielded exceptional results. I have had occasions to talk to Al-Ko, Dometic, and Flair and in almost every case, my complaint or question was handled immediately and to my satisfaction.

The single exception was Carlisle Tires. Whose product I will never knowingly buy.

Most have involved parts which were mailed right out free or at very low cost even though I was WELL out of warranty in many cases. Flair sent me a new and improved electric inflation mattress for half of what Wal-Mart sells a Coleman Queen for and without inflator. Al-Ko sent rubber centers for my hubs priority mail free. Etc.
__________________

Lou and Laura with Bella - German Short Hair Pointer
2008 GMC Sierra 2500HD Crewcab SB Allison Duramax
2010 Flagstaff 8526RLWS - Superglide 3300
HAM CALLSIGN - KC3FFW
Herk7769 is online now   Reply With Quote
Old 08-12-2012, 08:49 AM   #8
Senior Member
 
Join Date: Jul 2010
Location: Waynesville
Posts: 12,015
Strongberg sent me SS pins & springs for our (Lend A Hand)s when the Fac.ones rusted,N/C. Dometic replaced anti roll out parts that fell off,N/C. Lippert & F/R did nothing about the (LCI) space face looking tounge jack. Trail X Tires (Trailer Trash Tires) developed large bubbles developed on the sidewalls,we were 1070 miles from home,had a spare. Called the (800)# on the tire and they sent us a tire UPS and payed the return UPS.N/C. Just a few examples of (Small) things that we have had. Youroo!!
__________________
youroo is offline   Reply With Quote
Old 08-12-2012, 08:53 AM   #9
DDC
Senior Member
 
DDC's Avatar
 
Join Date: Sep 2011
Location: Komoka Ontario
Posts: 2,363
Lou I agree that you can get good service if you are able to get hold of the right person, but I think the real query here is a manufacturer producing a product made of many components ( like all cars and trucks are today) but shirking their responsibility to look after the customer of the end product, can you imagine going into you car dealer and he tells you you need an oxygen sensor, but, he tells you there are six suppliers so YOU have to call them and ask for warranty coverage.
__________________
"Well that didn't go as expected"
2015 Chev 2500HD Highcountry Duramax
Cedar Creek Silverback 33IK
Donald&Casey cairn terrier
Rest in Peace Mary my darling wife.
Scottish by birth Canadian by time.
DDC is offline   Reply With Quote
Old 08-12-2012, 09:28 AM   #10
Site Team - Lou
 
Herk7769's Avatar
 
Join Date: Oct 2009
Location: South Eastern PA
Posts: 21,168
Quote:
Originally Posted by DDC View Post
Lou I agree that you can get good service if you are able to get hold of the right person, but I think the real query here is a manufacturer producing a product made of many components ( like all cars and trucks are today) but shirking their responsibility to look after the customer of the end product, can you imagine going into you car dealer and he tells you you need an oxygen sensor, but, he tells you there are six suppliers so YOU have to call them and ask for warranty coverage.
Yup. You did read the first two sentences, right?
__________________

__________________

Lou and Laura with Bella - German Short Hair Pointer
2008 GMC Sierra 2500HD Crewcab SB Allison Duramax
2010 Flagstaff 8526RLWS - Superglide 3300
HAM CALLSIGN - KC3FFW
Herk7769 is online now   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 05:32 PM.