Originally Posted by TURBS
"I think" the thread title "states"
What does it take to get warranty work done.
"I think" I answered what it takes for "me"
If you don't want to do it "dont"
KyDan, your post is very reasonable and well written. I agree with almost everything you say. I also acknowledge that some owners are so angry that their posts are simply an attempt to get back at FR.
I do take exception to one of your points.
I don't think people like me are always critical of those who write good reports about their RV. That's fine, and good to know that many people have good experiences. I am certainly not out to ruin the image of FR, or the RV industry in general. That would be totally counter productive, since I own one. I have even said many times how much I like mine, despite the problems I have encountered.
What I object to are answers like that above, (which almost sounds like quote from "Alice in Wonderland") which are unhelpful and aggressive, and the defensive tone of many of these responses.
Here's my point: one has to admit that, for some, there is a real problem with getting warranty work done. Some or even most may have good experiences; a significant fraction do not, and don't find out about it until they try to have the work done.
Those "regulars" who have "had" to answer the legitimate questions about this issue so many times that they are fed up, shouldn't answer. The fact that it has come up so often is an indication that it is a real problem.The people who pose the questions (such as the owner who started this thread) are presumably doing it because they have encountered an unexpected problem with getting warranty work done, and are looking for an answer. They haven't been following this forum for years, as have the "regulars".
My solution would be to have all FR dealers obligated to do warranty work, whether the unit is bought there or not. If that is not achievable, then at the very least, the dealers and especially FR should openly acknowledge this potential issue before purchase (not by putting it in the small print on the brochure). The new owner should not have to find out only after wasting valuable time and money, nor by being forced to research the issue on forums such as this one. Nor should they be subjected to disdain and semi-ridicule by those in the know, or the implication that it is their fault, because they should have known better. This type of response, which is more common than it should be, does nothing to help the bewildered owner. It also blemishes the reputation of the "brand".
FR may even benefit with full acknowledgement of the issue. How much employee time and money do they waste dealing with these issues through the "back door"?
Regarding the issue of whether or not FR employees participate in this forum, it first came to my attention when a "regular" mentioned those on the forum "in the shadows". Spooky!
Thank you for your valuable service to us.