Reply
 
Thread Tools Display Modes
Old 11-02-2013, 03:14 PM   #11
Junior Member
 
Join Date: Jul 2013
Posts: 3
Yes this was a new unit and I did read in the manual that the tents should be wet down and sealed with candle wax. I went to Chesaco and questioned them about this and they told me they never seal the seams they just set them up and they never had one leak. I ended up spraying the seams with silicon to get me through the trip. The bay window continued to leak even after the unit had been wet several times. I also noticed that the seams mid way up on the canvas had moisture coming through. Pictures attached. As for Chesaco I checked back every week to see what progress had been made and was told they were waiting on Forest River each time. I contacted Forest River myself and it turned out that Chesaco had not completed the warranty claim nor sent the pictures I had provided to prove the tents were leaking. Another month went by and each time I checked with Chesaco I was told Forest River was still the problem. So I called Forest River back and was told new tents had been ordered and it would take 2 weeks to get them in. It ended up being 3 weeks, Chesaco received them last Friday, I confirmed this because I got the tracking # from Forest River and track the package, I have yet to receive a phone call or email from them telling me they have received them. There was no effort by the service manager to follow up and find out what the hold up was to begin with. I had to do all the calling and follow up myself and I believe had I not I would still be getting the excuse that Forest River is the problem. Over all it has been nearly 4 months since I complained about the first time it leaked and the unit has been at Chesaco since 8/7 nearly 3 months.
Attached Thumbnails
Click image for larger version

Name:	037.jpg
Views:	114
Size:	53.9 KB
ID:	42199   Click image for larger version

Name:	045.jpg
Views:	94
Size:	42.8 KB
ID:	42200   Click image for larger version

Name:	044.jpg
Views:	85
Size:	46.3 KB
ID:	42201  
__________________

__________________
verydisappointedcamper is offline   Reply With Quote
Old 11-02-2013, 05:01 PM   #12
Senior Member
 
GalsofEscape's Avatar
 
Join Date: Oct 2012
Location: Catonsville Maryland
Posts: 989
Thanks for the update. Hope you get the camper back soon. I did read about the candle wax, but have not used it. I thought it was for stopping leaks and not needed for the initial seal. Just wetting the tent should do it.
I also had issues getting a response from Chesaco. None of my repairs were warranty, so they did not have the excuse "waiting on FR". The first time I took it in was for a leak in the grey water system under the camper (I had run over a hubcap in the road). I had a trip planned and could not get an update from them. I left messages, never got a return call. When I would get through, he always said he would call me back after he checked on it. He never did. I logged every call and result and sent a long e-mail to the service manager. They knew I was royally pissed. If they had told me it was not in the shop it would have been fine - but not to return my calls - that is what got me angry. I was about to tell them I was picking it up fixed or not when they finally called to say it was repaired. The second experience was quite different, my lift cable had broke two weeks before a trip. They got it in and repaired in time for my trip (and a hurricane did not delay them even though they were out of power for days) - I had no issues with updates that time. go figure. So with that spotty record, I am looking for another place that is closer.
__________________

__________________
HTT: "EscapeII" 2016 Shamrock 23WS (current)
PUP: "Escape" 2010 Rockwood HW 277 (gone)
TV: "Bruce" 2011 Dodge Durango V8 Hemi Crew
Just us gals (me, Sis and our daughters)
We spend alot of money to go sit in the woods
GalsofEscape is online now   Reply With Quote
Old 11-02-2013, 05:15 PM   #13
Moderators' Assistant
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 13,295
it's much more common that the dealer is at fault, than the manufacturer, no matter what brand it is.
dealers will use the manufacturer as a scapegoat for their own foul-ups or not following through.
parts is an example. the dealer will blame the manufacturer on parts delay, when it's the dealer who's waiting to get a bigger order together, so that they save on shipping costs.
__________________
Dan-Retired Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 4x4 3.5 Ecoboost w/Max Tow Package
Equalizer WDH and Prodigy BC
bikendan is offline   Reply With Quote
Old 11-03-2013, 07:52 AM   #14
Senior Member
 
exploreco's Avatar
 
Join Date: Oct 2013
Location: Central Illiniois
Posts: 185
That is a bummer Verydisapointed. I hope they get it all taken care of for you and get your camper fixed as good as new. I just picked up my brand new 2514G yesterday so I can relate the feeling of wanting to use something and then not getting to.

Sounds like your dealer doesn't provide the best customer service and probably never thought you would call FR yourself and follow up.

Hope they get your canvas on and have you ready for camping next year and that was just a fluke.
__________________

__________________
2014 Rockwood Premier 2514G
2010 Ford F150 Lariat

Nights Camped in 2017-29
2016-33, 2015-22, 2014-22, 2013-20
exploreco is offline   Reply With Quote
Reply

Tags
2013, 2514g, leak

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 09:26 AM.