Thanks for the update. Hope you get the camper back soon. I did read about the candle wax, but have not used it. I thought it was for stopping leaks and not needed for the initial seal. Just wetting the tent should do it.
I also had issues getting a response from Chesaco. None of my repairs were warranty, so they did not have the excuse "waiting on FR". The first time I took it in was for a leak in the grey water system under the camper (I had run over a hubcap in the road). I had a trip planned and could not get an update from them. I left messages, never got a return call. When I would get through, he always said he would call me back after he checked on it. He never did. I logged every call and result and sent a long e-mail to the service manager. They knew I was royally pissed. If they had told me it was not in the shop it would have been fine - but not to return my calls - that is what got me angry. I was about to tell them I was picking it up fixed or not when they finally called to say it was repaired. The second experience was quite different, my lift cable had broke two weeks before a trip. They got it in and repaired in time for my trip (and a hurricane did not delay them even though they were out of power for days) - I had no issues with updates that time. go figure. So with that spotty record, I am looking for another place that is closer.
HTT: "EscapeII" 2016 Shamrock 23WS (current)
PUP: "Escape" 2010 Rockwood HW 277 (gone)
TV: "Bruce" 2011 Dodge Durango V8 Hemi Crew
Just us gals (me, Sis and our daughters)
Traveled 19520 miles and 209 nights in 7 years and counting