I just got my a-frame pop-up last Sept.--just in time to winterize it. I really didn't have any problems with it--I just needed something that would make my camping much, much easier. One phone call to Sam Buckles and he resolved my problem ASAP. Because of him and the extra "perk" he supplied me with, I am sold on Forest River as a company that actually cares about their customers. From what I've heard from others (not just on this post) many others have been helped by him.
If you read this, Sam, I wish you a very happy retirement....and thank you again for your help.