And we have problems with campers.
Recalls Help Drive Growing Dissatisfaction With New Auto Purchases
by Herb Weisbaum
Auto sales are booming. And yet, many buyers are less than pleased with their new vehicles, according to a national customer satisfaction survey published Tuesday.
Of the 27 auto brands tracked by the American Customer Satisfaction Index (ACSI) Automobile Report, 15 lost customer satisfaction from a year ago. Only two — Acura (up 8 percent) and BMW (up 3 percent) — gained any ground, with the remaining dozen unchanged.
Overall owner satisfaction — 79 out of 100 points — was down 3.7 percent from last year. It was the third straight yearly decline, and the lowest score since 2004.
One reason for the lower numbers is a record number of recalls — nearly 64 million last year, according to the National Highway Traffic Safety Administration.
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"While it is true that all cars are now much better than they were 10 to 20 years ago, it is alarming that so many of them have quality problems," said Claes Fornell, ACSI chairman and founder in a statement.
Jack Gillis, author of "The Car Book 2015," isn't surprised that owners are frustrated by the recalls, many of them to fix life-threatening defects.
"While recall notices are a good thing, because they identify problems and offer solutions, the backlog in parts needed to fix the recalls is likely causing angst among the owners waiting to get their cars fixed," he said.
And then there's the price
The ACSI survey shows that sticker shock is another factor driving down buyer satisfaction.
The average cost of a new vehicle in the U.S. is now $33,453, according to the latest estimate from Kelly