HW 296 door support
Several people have told me that the door support, which supports the bottom of the door when in the stored position or as some call it the shelf, have a problem where over time the shelf will come loose from the wall. I couldn't believe that rockwood didn't do a fix for this with so many complaints. I spoke with a factory enginer from rockwood, and he informed me that in fact rockwood did do a fix just recently on the 2013 model, beefing up the spot in the wall where the shelf is screwed into.He informed me that it takes time for a fix to be done after becoming aware of the problem. I don't believe it should take years. they have had this problem for at least a couple of years.