New here, and I have a question. I have a Flagstaff 228BH that I purchased last fall in Denver. When lowering the roof for the THIRD time after my third camping trip, the gear on the motor shattered and the top dropped from almost full open to full close in about one second.
Since i live in Moab UT, I took it over to Humprey's RV in Grand Junction, CO for repair. I had to pay, and I emailed the receipt to Sam at Forest River (who has been great) and he has forwarded for payment.
Lucky for me there was someone nearby who was able to help me push up on the top so I could tuck in the side curtains and eventually get it locked down. (If no one was there, I would have had to cargo strap the top down and tow it.) Lucky for me, this was an early spring camping trip and I was fairly close to where I live.
It took Humphrey's about a three weeks to repair and that was primarily due to waiting for the parts, and I did tell them there was NO hurry since I did not plan on heading out with it until May. (Believe me, Humphrey's RV in Grand Junction has been great, even though they no longer sell popups they still service them...a lot better than Scott RV in Grand Junction who would not even touch the trailer, even if I paid, because I purchased a Flagstaff and not a Rockwood from them...and that is a complete other story
My question....is this normal?