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Old 07-29-2013, 08:40 AM   #11
Junior Member
Join Date: Jul 2013
Posts: 6
Called etrailer - they confirmed that they sell no jacks that would fit me and suggested that Rockwood has a nonstandard jack size so that you have to order from Rockwood your replacements. They also confirmed that many people cut their trailer to fit the industry standard jack that are 2.25".

Then I called Rockwood who happily, and in a matter of minutes, sent me a replacement part (since my popup is only 2 months old).

So, problem solved but I still think in the future I'm going to want to cut the metal and open up the opening.

Thanks everyone for the help.

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Old 07-30-2013, 03:55 AM   #12
Incheon, S. Korea
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Join Date: Jul 2012
Location: Incheon, South Korea
Posts: 1,151
Another great example of customer service. Fantastic.

Me, Julie, Lil' Barry, Faith, and OSDs, Fang and Treaty
2003 Hyundai Starex (H1), 2012 Coachmen Clipper 126
I don't know when we'll be able to go camping again...
BigBaron is offline   Reply With Quote

2013, pop up

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