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Old 10-27-2013, 06:30 PM   #1
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New owner with some questions

We just bought a new 2014 Rockwood 2514G this weekend. Will take delivery on it next Saturday. They are installing air and cleaning it up. We are excited to for extra room over the camper we have. Not sure if we will get to use it this year or not as it is getting cold, but felt we just couldn't pass up the deal.

Anyways, have a couple of question. The dealer gave me this paper about a "Forest River Optional Folding Camper Trailer Lifetime Protection Plan" for $100 that you have to mail directly to FR within 10 days. He didn't try to push any type of aftermarket extended warranty on my but said this would extend some of the items to lifetime coverage. Seems like a decent deal for $100.

Any advice for care of this unit? Any thing extra I can do to preserve its quality of life. We intend on having it for years. It will be in a covered shed in the winter months. Although it gets the perk of being in my garage this winter.

I noticed the underside is sprayed with a black coating? Any other preps that can be done to preserve anything underneath?

Thanks for your feedback and look forward to being part of them group!
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Old 10-27-2013, 09:48 PM   #2
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Exploreco, congratulations on your new camper! I hope it brings you years of great adventures. Double check, but I'm not aware of an option to extend a warranty for life. The one that I'm aware of through Forest River extends through a second year and is a really good deal. If it's lifetime and I just don't know about it, so much the better.

Hope to see you at some FROG events@
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Old 10-27-2013, 11:10 PM   #3
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I've never heard of a lifetime warranty just the one year extension what dose the lifetime warranty include or exclude
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Old 10-28-2013, 01:25 AM   #4
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also never heard of a "Lifetime" FR warranty.
what i have heard is that the optional 2nd year factory warranty costs $100 for popups/A-frames and $150 for the other bigger towables.
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Old 10-28-2013, 07:18 AM   #5
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Quote:
Originally Posted by iceblaze580 View Post
I've never heard of a lifetime warranty just the one year extension what dose the lifetime warranty include or exclude
This is what the paper says that the salesman gave me. It even has a Forest River logo in the top left corner. He said it was up to me if I want to take it or not.

Title says "Forest River Optional Folding Camper Trailer Lifetime Protection Plan"

The $100.00 optional warranty plan extents the existing warranty against manufacturing defects on the suspension, frame, subfloor, exterior sidewalls, bunk base and frame, and the interior cabinet frame, face and sides. This lifetime warranty is to the original purchaser.

The warranty provides lifetime parts and labor protection against manufacturing defects attributable to Forest River with the parts freight covered for the first 3 years. This coverage's is against manufacturing defects and extends beyond the standard warranty, but it does not include all exclusions contained in our standard warranty.

This warranty does not apply to normal maintenance and requires the same regular maintenance as outlined in the owners manual. Also excluded are damages arising from abuse or the failure to have such maintenance performed.

All repairs made under this optional warranty program are to be made at an authorized Forest River or one designated by Forest River.

To qualify for this protection this registration form must be sent along with a check for $100.00 to Forest River Inc, Attn: Protection Plan Dept, 1803 Century Dr. Goshen IN, 46528 within 10 days of the purchase of your unit. The bottom copy is for your records.


If I get a chance, might call in to Forest River and see if they can give me any additional info about it.
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Old 10-28-2013, 07:42 AM   #6
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I would jump on it then and get it
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Old 10-28-2013, 08:02 AM   #7
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The two-year is recommended. Lifetime? The frame is covered by LCI, the appliances by their respective manufacturers. Only the interior/exterior construction is FR. I wonder if this is legit...
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Old 10-28-2013, 10:01 AM   #8
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Quote:
Originally Posted by exploreco View Post

Any advice for care of this unit? Any thing extra I can do to preserve its quality of life. We intend on having it for years. It will be in a covered shed in the winter months. Although it gets the perk of being in my garage this winter.

I noticed the underside is sprayed with a black coating? Any other preps that can be done to preserve anything underneath?
Congrats! We enjoyed our popup for 13 seasons and it held up well. I think keeping it under cover in the winter is going to be the best thing you can do to keep it looking good. The sun kills everything. The underside shouldn't need any special treatment. When we sold ours the underside still looked like it did the day we bought it, other than a few spots of surface rust on the frame itself. The only other thing I would add is wash it a couple times a year. Keeping the roof clean will cut down on streaks and a good washing keeps the black streaks from getting established on the sides. Once that happens, it can be hard to get them off. I never used anything other than mild car washing soap and then waxed it a couple times over the years.

And jump on that warranty of the factory is offering it for $100...
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Old 10-28-2013, 10:16 AM   #9
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I would buy that in a heartbeat and ask questions later!
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Old 10-28-2013, 03:34 PM   #10
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I've just traded voice mails with Brett Doberenz at our Rockwood / Flagstaff plant. The lifetime warranty is legitimate, but there are some limitations and exclusions, so be sure to read it. It's available on popup trailers, not on fixed wall trailers, which have a second year extension available.

There should be a letter in the packet of manuals describing the coverage.

The letter that Exploreco quoted sounds very much like what Brett described to me in his voice mail.

Brett is going to send me a scan of the warranty, and I'll see if I can get it posted on here. In the meantime, it sounds like a no-brainer for $100.
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