I had emailed the manufacturer, Carefree of California, concerning this issue. Even though the winch was out of warranty (2 years old), I wanted to alert them to a possible dangerous issue. Expected that if I got a reply it would be 24 - 48 hours later. I got a call from their customer service dept. about 20 minutes later stating that they were concerned about this issue and asked if I would send photos for their engineers to review. I emailed the photos and received a response the next day. They are going to send me a new winch and prepaid shipping for the old one for their engineering dept. to examine. Needless to say, I was very pleased about this, the new winches cost about $400. I commend them for wanting to examine the damaged unit to see if this is a potential recurring problem. I am sure, and rightly so, that today's liability climate played a part in that decision. At this point I can't say enough good things about their customer service. The new cable and pulley have arrived from Goshen. Now I need to straighten out the mounting bracket on the trailer, replace the cable/pulley and mount the winch. I can then see if there is any additional damage. I wish they would let me know what caused this, but I am sure that I won't be privy to that information.
2009 Flagstaff HW27SC (NTU 2014)
1999 Ford F150