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Old 08-08-2015, 12:38 PM   #11
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Well, if compared to a house and a builder, I would expect FR to come out to my driveway and fix it! Never owned one, but I would assume mobile homes are fixed onsite vs. being towed back to a dealer.

But I will say, the dealer I purchased from in Denver; Roberts Sales, told me I might have to pay for warranty work performed unless brought back to him. I accepted that. However, he did understand I was driving over from SE UT and that is pretty much a day drive to Denver. An honest dealer, should note the warranty work problem to anyone, unless they are local.

However, in my case for the winch motor, it was a Flagstaff dealer who no longer sold popups. I originally called a Rockwood dealer in GJ, and he flat out refused to work on my trailer; even though I was to pay cash for the repair.

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Old 08-08-2015, 12:48 PM   #12
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Dealer has been great

We bought a 2014 FR3 30 DS last year from Lewis RV in Dayton, OH and they have been great at handling problems with the RV. I was on the forum a couple of months ago with our problem of the motorhome losing RPMs and how Ford couldnt fiind the problem. Long story short, it's fixed now but while it was in the Ford trucking repair shop, our dealer called and kept tabs on what was going on with it. We had to have one of the slides repaired at a different dealer and had no problems getting the work completed. Travis Bird from Forest River customer service has been very helpful in our dealings with Ford and even got Ford to reimburse us for some of the gas we used in our many trips to the repair shop over a two month period. So no complaints from us re the dealer.

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Old 08-08-2015, 02:09 PM   #13
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IMHO the reason FR was so quick and willing to reimburse for the parts and work you performed is that they didn't have to pay for the parts mark-up to the dealer nor more importantly the $80.00 to $100.00 labor rate. It is far less expensive for them to do it this way. Always follow the money.
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Old 08-08-2015, 02:31 PM   #14
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A few years ago, I owned a Newmar motorhome at a dealer in Indiana. Drove down to Rockport, TX and needed some warranty work. Went to Hoover RV which is a Newmar dealer, but did not purchase from them. They got the approval from Newmar, no problem. They fixed the problems. I had a couple more warranty items after that and was repaired by Hoover. I remembered that. A few months ago, I purchased a Forest River travel trailer from Hoover RV because of the good service they gave me before. I wish that Newmar build a travel trailer. Much, much better quality than the TT. I think that it depends on the reimbursement amount provided by the manufacturer to the dealer. Some manufacturers reimburse very little and some reimburse the dealer a fair amount.
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Old 08-08-2015, 03:43 PM   #15
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Dealers have no incentive to perform warranty work. The vast majority of posts about warranty work is about dealers not wanting to do work on units not bought from them. One can only imagine how many units are not returned to the selling dealer because of distance. This forces many to perform the work themselves or hire a RV repair service. Dealers win. Many don't return to selling dealers because of distance. RV manufacturers win because they can't force the dealers to do anything. IMO, they don't want to force dealers to do anything.. Manufacturers save money by not repairing and dealer doesn't have to hire more to perform the work. Owners are stuck with this problem.

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Old 08-08-2015, 03:53 PM   #16
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Originally Posted by gskill View Post
I made the assumption that since the auto industry honors their products at their dealerships that the RV manufacturer would be the same. Well, I received an education after my purchase.
many RV buyers make this assumption and the two industries couldn't be more different.
the only thing they have in common, is that they sell things on wheels, at dealerships.

we bought our HTT from a dealer 2000 miles away. i had found out from the 3 local Rockwood Roo dealers that they would not do the warranty work if i bought from someone else.
before we purchased it, i contacted the Roo rep for what my options were for warranty work.
he gave a number of other dealers that WOULD do the warranty work, even if i didn't buy from them.
he also said, that as long as i got pre-approval, i could take it to an independent RV shop and get reimbursed.
never had any issues getting warranty work done locally, during the two years of the factory warranty.
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Old 08-08-2015, 04:06 PM   #17
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Another take on this warranty thing. Put yourself in the dealers position. A customer bypasses their dealership and buys a unit from a store 500 miles away because they saved a grand , then takes it to the "local" guy for warranty work. Seems to me the dealer has a right to deny work. Should be his choice. On the other hand, his decision to deny service could very well alienate a potential future customer. Again, his choice.
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Old 08-08-2015, 05:36 PM   #18
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All these dealer complaints are par for the course. The RV industry is not like the auto industry. Dealers are not obligated to provide service.
The interesting thing to me is that Forest River provides a warranty, then depends on dealers to provide the service, but finding a dealer who will do it is problematic. Someone with more time and interest than I should look into this obvious disconnect.
Regarding the comparison to the housing industry, I think it is illogical. The dealer didn't build the RV, Forest River did. Not the same analogy as asking home builder A to fix home builder B's problems.
Lastly, I don't necessarily agree with the statement that dealers don't like to provide service. If they didn't, why are there so many that do, and so many independent service centers? They must make some money from their business.
Perhaps the reason is that FR (and other manufacturers) don't pay enough for warranty work. Any ideas out there about this?
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Old 08-08-2015, 06:09 PM   #19
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strat, So, if you contract to have a house built and it is damaged or problems develop and you file aninsurance claim, are you saying one would have to use the original builder or do the repairs yourself?
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Old 08-08-2015, 06:19 PM   #20
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More of the Same

This is just one more example of how screwed-up the U.S. RV industry is today. They are operating in a 1960s mode like many U.S. industries that are now gone and the jobs went overseas. In my opinion, there is a tremendous opportunity for someone to create a business that sells subscriptions for surveys of RV manufacturers and dealers in terms of consumer satisfaction and quality control.

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