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Old 09-29-2017, 03:02 PM   #1
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Hitch RV in Delaware

Well I will give them a chance IF things change but as of now we are giving them a big fat 0!

We had been looking at a new Artic Wolf 31 whatever FW at the Hershey Show. Got pricing and numbers and such on Saturday. We told them around 2 we'd like to move on it and figure the final details. Well up to this point we had been dealing with a man named Lonnie (he is great BTW). But being at the show we were shown to Tim (the owner we were told) since Lonnie was with another customer. No big deal, we had pretty much talked about what we wanted. But Tim, well he seemed to not car to much about anything and seemed very disinterested. But, again, we (and they) knew what we wanted so I'll let it go. We also knew that Lonnie would be leaving for a 10 day vacation so he passed us to either Tim or I think a Dave.

Since it was the show they said they would not be able to do any of the final papers until Tuesday and they would call first thing since the banks and such would be packed from the show, which is reasonable.

Wednesday goes by and we still did not have a call back. So we call them and they have no idea who we are and say they will call us back. We get a call back and they tell us our paperwork went to NJ but they did run the numbers and got XX% for a load from one bank. The number was way to high and we said no (we both have 800+ credit scores). So they tell us they only actually checked with one bank and "they are usually very high" but "they will check with a few other banks that are usually half the %'s of the previous bank" Really?? Guess they give better kick backs...

So now from the 20th we here nothing for several days and call back on Sat the 23rd asking about how they made out. After they figure out who we are the answer is "it's all good, no worries we have the complete series of trailer off the FR line right now." Ok, how about the bank... The rest of the paperwork.. "It's fine, the payment is GOOD." So what is it then? They will not tell... But they will have someone call us back in the hour with the rest of the info BECAUSE THEY DO NOT HAVE OUR PAPERWORK! So why did you call??

Now here we are Wednesday I call back and am told that Tim is busy and he will call me right back. I let the person on the phone know my frustration (nicely, just trying to keep them informed) and she says " well everyone else loves us so I do not know why you do not like us"

But, never get a return call. Called Thursday and Tim was with another customer, he'd call back... No return call. Called today and was told a return call would be made... That was 4 hours ago..

Maybe it is me, I dunno, but so for their communication skills blow! I think it is time to take my $40K somewhere else... If this is how they are with just trying to SELL me something I can only imagine their service. Part that does stink is THEY are the only ones FR will sell the new units to for now under some exclusive agreement... ARG!! We will see....
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Old 09-29-2017, 03:15 PM   #2
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Oh Crap... That's the same dealer we ordered from at the show, although we dealt with Patrick.
Similar story except without the lost/missing paperwork since we hardly did any.

He did say the unit was ordered Monday after the show, they did run my credit (I get an alert from a credit monitoring service) I still haven't given them a deposit, I still don't have an expected delivery date, and I'm starting to wonder if I'm really buying a camper

I think it's the same trailer too 315TBH8?
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Old 09-29-2017, 03:27 PM   #3
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Quote:
Originally Posted by Arctic Wolf View Post
Oh Crap... That's the same dealer we ordered from at the show, although we dealt with Patrick.
Similar story except without the lost/missing paperwork since we hardly did any.

He did say the unit was ordered Monday after the show, they did run my credit (I get an alert from a credit monitoring service) I still haven't given them a deposit, I still don't have an expected delivery date, and I'm starting to wonder if I'm really buying a camper

I think it's the same trailer too 315TBH8?
Yes, same model. I did leave that out, they were also supposed to have called at the end of last week with a VIN and delivery date since they had also ordered us the trailer.. So far no return call, VIN or delivery date. No money put down either (or asked for).
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Old 09-29-2017, 03:27 PM   #4
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After a re-read.. Are you have communications issues as well? I just want to see if it is just me.
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Old 09-29-2017, 03:28 PM   #5
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Patrick replies reasonably quickly to my texts, I'm going to text him today and see if there's any news
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Old 09-29-2017, 03:33 PM   #6
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Ok, thank you
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Old 09-30-2017, 01:02 PM   #7
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Ok I'm getting worried now.
We're camping with friends and walking through the park saw an Arctic wolf... Started talking with the owners... They weren't fans of hitch RV
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Old 09-30-2017, 01:18 PM   #8
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Looked at a Motor Home there a few years back, had similar problems that all of you have described . Went to another dealer and have bought 3 Motor Homes from the other dealer. What a loss for Hitch.
They loose so much business by the way they operate, it is a wonder they still are in business. Every time my wife and I drive our Motor Home by their lot, we laugh at the amount of money they lost on just us. " Maybe they don't need the money"
Good luck with them. Go some where they want your business, it is surely not at Hitch RV
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Old 09-30-2017, 01:32 PM   #9
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Apparently they have our camper sitting on the lot.. Now I am really confuse since we've yet to even finalize.. I am for sure going to go through the unit with a fine comb because I will not be coming back for services for sure.

If this actually improves and works out I might make it a neutral.. We finally got a hold of someone last night and unleashed on the guy.. The one who never called us back. They knew I was pissed.. And th u were very accommodating, for now.... Even offered to bring the camper to us to see and approve of.
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2018 Artic Wolf 315tbh8
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Old 09-30-2017, 01:47 PM   #10
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I hope this works out for you (and me)
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