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Old 05-12-2015, 04:21 PM   #1
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Lazy Days - Seffner, FL

We bought our W&P 30WLA from Lazy Days in Seffner, FL (Tampa). They had the exact trailer we wanted, so we went ahead with the purchase. They have a set procedure for delivery. You show up, head straight to the business office so they get their money, then show proof of insurance (or buy insurance from them), they give you all of the paperwork, etc, then they take you to what you bought.

This is where my dissatisfaction starts. The salesman took me out to the trailer, and that was about it. I wasn't ever offered to do a pre-delivery inspection and was never shown how anything worked/operated on the trailer. My wife and I did our own walk through while the salesman ran back up front to get my tag off my trade in. He came back, with no tools, but was able to get one screw in to hold the tag on. We got absolutely no assistance (other than my neighbor who was nice enough to go) to hook it up, get it out of the tight space they stuck it in, or getting everything ready to tow it home. I pointed out the entry door gas tube mount was missing a few days earlier when we looked at it. 3 weeks and 2 phone calls later, that still hasn't been resolved. I now have another 3 or 4 minor warranty issues, but I'm going to repair it all myself since it will take me less time to do the repairs than make a couple trips over to leave it for god knows how long. I haven't heard a single word from them since delivery. No follow up call to see how things are working out, no satisfaction survey (which I actually wanted for a change). The trailer was never washed before delivery either.

This whole process left me with the impression that they just want your money and then you're on your own. I knew more about the W&P models than any of the sales staff I spoke with. All I did was simple research on the internet. They sell 300-500 units a month, so my bet is just just push out numbers and don't care about customer satisfaction. Well, unless you are shelling out 6 figures for a big RV.

I will not go back there to buy anything else I will find another dealer and make the longer drive. I'm not normally one to complain, but this whole process left a bad taste in my mouth and made this exciting purchase for my wife and I less than ideal. I'll be sending a letter to the general manager to explain my dissatisfaction.
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Old 05-13-2015, 05:03 PM   #2
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I bought my first trailer from them in 2007. They were helpful during the PDI but difficult to get warranty work completed properly. They always looked for the bandaid temporary fix. I think your description is fairly accurate.


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Old 06-16-2015, 04:19 PM   #3
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Update...the missing mount for the door gas tube has supposedly been ordered to be shipped straight to me. That just happened this week.

The a/c wasn't cooling well at all on our first trip. Instead of taking it back there, I found a Dometic service dealer closer to home. They are replacing the a/c under warranty and I hope to have the trailer back this week.

All of the other minor issues I fixed myself since it was easier, less of a hassle, and much faster. We have our first week long trip coming up in 3 weeks, so I'm hoping everything will come together soon.
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Old 06-16-2015, 05:14 PM   #4
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Old 06-17-2015, 12:49 PM   #5
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Quote:
Originally Posted by slapshot12 View Post
They have a set procedure for delivery. You show up, head straight to the business office so they get their money, then show proof of insurance (or buy insurance from them), they give you all of the paperwork, etc, then they take you to what you bought.
I would have left right then and there. Never part with any money until you get to see exactly what you are buying and everything is repaired and working to your complete satisfaction.
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Old 06-17-2015, 12:58 PM   #6
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That is an odd experience with LazyDays. when I purchased my MH there, they had a staging area for sold units where they conducted the pre-delivery inspection and explained everything on the coach and took as much time as my wife and I needed. the guys that did the walkthrough where from the service department, not the sales department.


Then the sales guy came by and dropped off a sewer hose, and some other things (key rings, museum putty, etc..)


after that we were allowed to spend the night in the coach at the delivery area to find any additional things we might have missed during the earlier inspection, which we did find and they fixed on a Sunday.


Sorry you had a bad experience. Sounds like your Sales Guy was off his game.
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Old 06-17-2015, 12:58 PM   #7
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Go on down 5 miles on I4 to General RV, They actually care about you 1st. Before they opened in 2014 I called their corp office for a bedroom slide out issue and when would the store be open. Well to my surprise the service manage and one of the techs came to my home and fixed the issue.. free and no paperwork. Very nice people working there and make you feel like you're at home and not in a big super store that just pushes you in one door and out the other.
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Old 06-17-2015, 01:07 PM   #8
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I know its too far for you to go, but Camper's Inn in Jacksonville (at Chaffee Rd off of I-10) is a good place to go and would take care of a FR warranty issue. I tried to buy an XLR from Lazydays last year; they gave me their best price and I made an offer... didn't hear from them again, but ordered one from RV Wholesalers in OH and paid $7K to $8K less.
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Old 08-19-2015, 01:42 PM   #9
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I found the complete opposite. Everyone I dealt with was very nice and helpful. The only issue was the walk through, I felt the person doing it was not as familiar as he should have been. However, the person that assisted me with the hookup and break adjustments was over the top helpful. I had a few things pop up on my first trip, I went buy and it was taken care of while I waited. The follow up from sales has been good as well. I know some people are no longer there perhaps you dealt with one of those. Sorry you had a bad experience.


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Old 08-19-2015, 09:19 PM   #10
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We are very close to buying a new or used Charleston 430 BH. We live just south of Tampa and want a great deal with great service. MHSRV does a great job at advertising that they have the best pricing but LazyDays is only an hours drive from us.

Any suggestions on how to get the best price AND best service? Seems like second hand would be the best price and dealing with the factory will be the best service... Any suggestions?

Also- what are you guys paying out the door for a new coach? How much off MSRP?
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