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Old 06-01-2013, 08:53 AM   #31
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I appreciate all that have posted with concerns that I have completely wrote the Solaire off. I haven't. I still WANT it, but have just had to force myself to take my finger off of the trigger, so to speak. If we do choose to pursue the 297rlds, I would contact Palomino, AND the dealer directly, and have them coordinate this sale together.

In other words, any reputable manufacturer, when a product has had issues off of the assembly line, will most likely go out of the way for a customer, and get with the specific dealer to make sure the product that has been having issues, is fully inspected, and all issues are addressed BEFORE I buy it. I am pretty certain by all of the posts and positive feedback we have encountered about Palomino, that they would not have a problem in reassuring a customer in this manner, if that is what it takes.

When I say we WANT this unit, we mean we REALLY love the looks of this unit, and REALLY want this to work out where we have peace of mind in buying. Sooo... we REALLY do not want to write this one off, and will not, unless concerns are not addressed.

The nearest reputable dealer selling these is 235 miles away (Country Roads RV) in NC. What hinders our decision even more, is that our local dealer does not appeal to us very much, and don't want problems with poor service from them when we do need it, as we did not buy from them. We have read about nightmarish experiences when the manufacturer authorizes another dealer to cover it under the warranty. This is not the issue. The issue emerges when the dealer knows you did not buy from them, it is not their brand, and they think they can give subpar service for some reason or another. I have to automatically make the choice that I will be taking it the 235 miles to get issues taken care of. Maybe it is just me, but I would rather do that, and have peace of mind, than trust my local dealer to do the same quality of repairs/service.

Sorry about the long post, and long story short... we are still interested. Just concerned about our dollar. Thanks again for the posts on this, and keep them coming, as I will be here. Does anyone know if there are other posts on this topic?
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Old 06-01-2013, 01:47 PM   #32
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An earlier post commented that there are few posts about the Solaire, i searched as well right before i bought mine. i have the 267 bhsk, and the only thing i had my dealer replace was the led light strip in the awning, with just an email to the dealer! i am 2 1/2 hrs away from my dealer, but i have not had anything worthy of going to the dealer for, tighten a few screws here and there but no leaks and no slide issues! We just returned from GA and going out again in two weeks. we are very happy with our camper and are slowly customizing it to us, we now have a fully decked out duck decor bathroom for our two year old grandson and i couldnt resist the colored led lights to put outside, my grandson loves them!
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Old 06-01-2013, 11:33 PM   #33
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Well said SPPD, I must agree. I am absolutley sure that the people at Palomino read these posts, and they know exactly who I am. I am posting not to bash, just to get answers, as I have stated many times. I consider myself a patient customer. I own my own buisnesses installing aquariums and pools, so trust me, i have had my share of leaks but I look after them 100%. To date Forest river has listened to my concerns, and the dealer has also done their best, but with the leaks Im having I just want to make sure there isnt something wrong with my TT. Quality should always be a factor for Forest River, and I think these posts help in a way. I live north of the boarder and get but a short glimps of the campin season y'all get down there, so I need to use it as it is, and when I'm done with it in the fall, I will be returning it to have my issues addressed.

Kimboxer, you mentioned TV size, here's a pic of another thing I like about our 269, the kitchen slide is just the right size.........
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Old 06-04-2013, 06:47 AM   #34
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Checked our slide this past weekend. The area where the wall meets the top of the slide box simply has a bead of sealant similar to Dicor Lap Sealant. There is no gap either. To date we have had only a few minor issues which our dealer has addressed.

Lou
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Old 06-07-2013, 06:43 PM   #35
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Nice setup fish guy. Sorry to hear about your issue. It does sound like FR will take care of their customers. This gives me more peace of mind. But... If most of the leaks that owners are having are the ones they see, then what about the ones that owners can't. This is what concerns me. I'm sure if I wasn't reading about them, it wouldn't concern me as much. But sometimes the leaks that occur in various places on TTs do not show up until later (the ones you can't see), usually along with a compounded problem inside walls, and such. Sorry, I am probably being anal, but this, and a TV (Ford F150 ecoboost- they currently also have issues) to pull with is a major investment for me and my wife. So I will err on the side of caution. Just my $.02.
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Old 06-18-2013, 11:43 AM   #36
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SPPD and Fishguy, what are your build dates? I'm seriously considering buying a Solaire and found a few 2013's at really good prices (under $20K). I'm just concerned that the earlier models might have more issues and the dealers are too far away to easily get repairs.

I can special order a 2014 for a little more $ than the 2013's, so I'm wondering if that might be smarter if they are discovering some early build manufacturing issues. I hate waiting for 8-10 weeks though and by then the season is over.

As others have said I really like the layouts, interior and exterior look, features, and amenities. I haven't seen one in person since they seem scarce on the East Coast, so I'm relying on the forums and posts to help me out. I've also not had a slide before so the leak issues that you guys speak of has me leery.

I went to an RV show over the weekend and some of the makes/models I looked had very cheap and light materials used in the exterior doors/hatches and I even had some latches and riveted pieces break while opening them. Seems as though some manufacturers used a cheap hardware supplier to save money. I can't see spending $28K-$30K on some of these trailers only to have them leak, break and force us to miss out on trips. These Solaires can be bought in the $18K-$22K range which is why I'm hoping it was only early production models that are experiencing these issues.
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Old 06-18-2013, 03:45 PM   #37
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My SolAire was built in Oct. 2012. Purchased in March 2013.

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Old 06-18-2013, 04:17 PM   #38
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Just to jump back in here, ours is a 2013 model and I sent you a PM Road Dogg regarding your questions. We have had no issues with water and our slide. We've only had our 28QBSS since April and taken it out once. It's at the dealer with a small list of things that needed attention. Here's our list, just as an FYI for anyone else experiencing issues. Maybe there is some commonality.

1. Propane system check for possible leak - see prior post
2. Bathroom and bunkhouse doors not latching properly - Bathroom door was not mortised properly and the latch didn't line up.
3. Bathroom wall behind toilet has come loose and is bowing substantially - dealer determined the wall was cut too long so it was bowing due to being to big for the space between the floor and ceiling. They are trimming some off and re-attaching it.
4. Sealant between bathtub and vanity is not applied correctly - Dealer is resealing around tub surround.
5. Wall in bedroom has wrinkles and bubbles. - This wasn't water damage, but rather the manufacturer had obviously reapplied a new layer of wallpaper for some reason in that area. The dealer immediately could tell because the piece in question wasn't the standard 4' length. So the dealer was going to pull off that improperly applied piece of wall paper and reapply it, after checking as to why the manufacturer did it in the first place.
6. Exterior front trim above rock guard not attached properly on passenger side. - A pretty good size gap between the trim and main front wall. Easy fix, but QC issue for sure.
7. Front exterior compartment doors leak, mainly front right (passenger side). - Could be related to #6
8. Multiple pieces of interior trim coming off. - Have had three pieces of interior trim come loose. The brads they use to apply them are just set too deep or not big enough heads so they pop through the trim and the trim lets loose.
9. Screen in large window by table stuck and not able to be slid open. - Not a big deal, but I do like being able to slide the screens open and closed. I'm thinking the window frame itself just was a bit bowed and needs some adjusting.
10. Roof sealant & material checked as I found a few spots in question. I found both some holes in the sealant and bubbles in the roof material. - Definitely a cause for concern, especially seeing the issues SPPD had. I'm having the dealer check things, and then I'm going to go over it again and check it again. Certainly don't want water issues.

These are relatively minor things, but definitely QC issues and not acceptable. The good things of buying new is the warranty, so we're taking advantage of it.....if you have a good dealer.

Would I still buy the same unit again...probably. We love the styling and overall layout. As SPPD said, many, many Solaire owners are out there and never have an issue or use the internet like we all do. So don't let a few of us with issues scare others away. My guess is there are other forums where you can read poor user experiences from other manufacturers as well.

Lars
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Old 06-18-2013, 10:30 PM   #39
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Well said Lars!
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Old 06-19-2013, 06:52 PM   #40
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Sorry, I missed this.... My build date was Dec 20 2012, everyone at the plant had rum and eggnog on their brains.
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