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03-15-2017, 11:39 AM
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#1
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Junior Member
Join Date: Feb 2017
Location: Keller, TX
Posts: 18
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2017 Puma - Bluetooth Soundbar
Our 2017 27RLSS has a "Drive" ZLD-5217 DVD with attached AM/FM/CD Soundbar. I'm trying to find a manual. Emailed Palamino (John Jones), Forest River, and sales guy. No response.
TV doesn't work with Soundbar and I'd like to know how to adjust sound settings etc.
Any idea's??
__________________
Jrtexas
Keller, TX
2017 Puma 27RLSS
2017 F150 3.5L Ecoboost 4x4
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03-15-2017, 12:14 PM
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#2
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Junior Member
Join Date: Jan 2017
Location: Ennis, TX
Posts: 1
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My 2017 Palomino Columbus came with the TV not plugged in to the soundbar. Only the DVD player was plugged into the soundbar. We took down the soundbar and TV (for another reason) and plugged the TV into the soundbar, and it sounds much better.
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03-15-2017, 12:47 PM
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#3
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Senior Member
Join Date: Aug 2013
Posts: 7,916
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My drive soundbar has its own remote. You can operate the sound on the bar or the remote. Mine is a app. 2 x 4" black flat thin remote...kinda has cave drawings on it instead of information. These people forget humans are using these remotes.
One day when my I.Q. gets above 40 I will try and program another/different remote so I don't need 4.
__________________
2017 Puma 297RLSS
2005 Ram 2500 4X4 diesel SMOKER!!
I love puns, irony and tasteless jokes...
born in Texas.... live in Arkansas
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03-15-2017, 03:03 PM
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#4
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Senior Member
Join Date: Aug 2013
Posts: 7,916
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Quote:
Originally Posted by Jrtexas
Our 2017 27RLSS has a "Drive" ZLD-5217 DVD with attached AM/FM/CD Soundbar. I'm trying to find a manual. Emailed Palamino (John Jones), Forest River, and sales guy. No response.
TV doesn't work with Soundbar and I'd like to know how to adjust sound settings etc.
Any idea's??
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I apologize...I read this again. You have a different question than I "tried" to answer.
__________________
2017 Puma 297RLSS
2005 Ram 2500 4X4 diesel SMOKER!!
I love puns, irony and tasteless jokes...
born in Texas.... live in Arkansas
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04-30-2017, 07:06 PM
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#5
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Junior Member
Join Date: Apr 2017
Posts: 6
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Quote:
Originally Posted by Jrtexas
Our 2017 27RLSS has a "Drive" ZLD-5217 DVD with attached AM/FM/CD Soundbar. I'm trying to find a manual. Emailed Palamino (John Jones), Forest River, and sales guy. No response.
TV doesn't work with Soundbar and I'd like to know how to adjust sound settings etc.
Any idea's??
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I would also love to find a users manual. My wife and I just bought a 2017 Puma 31BHSS with this same DVD player, and every movie we put in , it displays subtitles (driving me batty), i'v tried all the settings on the TV and its not there so it has to be player. there is no menu function (that I can find), anyone else have this same issue ?
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05-01-2017, 05:37 AM
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#6
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Member
Join Date: Oct 2016
Location: Oklahoma
Posts: 52
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Quote:
Originally Posted by Tech171717
I would also love to find a users manual. My wife and I just bought a 2017 Puma 31BHSS with this same DVD player, and every movie we put in , it displays subtitles (driving me batty), i'v tried all the settings on the TV and its not there so it has to be player. there is no menu function (that I can find), anyone else have this same issue ?
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We have a 17' 373QSI that came with the same set-up. The DVD player in ours skips on some movies. We complained to Puma directly and they said they had some complaints about the player, they sent us another player that had the exact same issues. We complained again and they sent a different brand player that works perfect. Seems like if I remember our sound bar does work with the TV. Not the best sound bar but it does work.
__________________
Cindy & Matt
2001 F250 Super Single Cab, 7.3L PS Turbo
2013 800 RZR-S
2017 PP 373QSI
Frog# OK-0063-135
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05-01-2017, 07:48 AM
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#7
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Junior Member
Join Date: Feb 2017
Location: Keller, TX
Posts: 18
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Quote:
Originally Posted by Tech171717
I would also love to find a users manual. My wife and I just bought a 2017 Puma 31BHSS with this same DVD player, and every movie we put in , it displays subtitles (driving me batty), i'v tried all the settings on the TV and its not there so it has to be player. there is no menu function (that I can find), anyone else have this same issue ?
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We have the subtitles on DVD also. Have not been able to turn them off. I don't really expect to be watching much TV but come on, what a POS.
__________________
Jrtexas
Keller, TX
2017 Puma 27RLSS
2017 F150 3.5L Ecoboost 4x4
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05-01-2017, 11:34 AM
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#8
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Member
Join Date: Oct 2016
Location: Oklahoma
Posts: 52
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Forgot to mention ours also had the subtitles that won't go away. The first replacement was exactly same. The final one worked perfect but it wasn't a Drive brand.
__________________
Cindy & Matt
2001 F250 Super Single Cab, 7.3L PS Turbo
2013 800 RZR-S
2017 PP 373QSI
Frog# OK-0063-135
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05-01-2017, 11:40 AM
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#9
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Junior Member
Join Date: Feb 2017
Location: Keller, TX
Posts: 18
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Quote:
Originally Posted by Slyhuntr
Forgot to mention ours also had the subtitles that won't go away. The first replacement was exactly same. The final one worked perfect but it wasn't a Drive brand.
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Who did you write to or call at Puma? Email address? Phone?
Thanks for your help!
__________________
Jrtexas
Keller, TX
2017 Puma 27RLSS
2017 F150 3.5L Ecoboost 4x4
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05-01-2017, 09:50 PM
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#10
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Junior Member
Join Date: Apr 2017
Posts: 6
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Quote:
Originally Posted by Jrtexas
Who did you write to or call at Puma? Email address? Phone?
Thanks for your help!
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I emailed Palomino today, and will say that I received excellent feedback from Jon Jones. there where several emails, but when I enquired about the closed captioning (sub-titiles), this was the response ..
"I would advise you to contact your selling dealer whom you purchased from. The drive dvd player needs replaced.
As for the CC feature the vendor is making changes to allow that feature to be turned off. When we have that repair or replacement . We will advise @ that time."
when I asked about timeline of repair, this was his response ..:
"Your very welcome
The vendor is working on them now should have them within the wk. I have printed this out & will save to send you a manual. There is no replacement.
Thxs
John "
We'll see if anything comes of it...but positive communication......sent same original email to my selling dealer...still waiting to hear back...
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05-02-2017, 03:03 PM
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#11
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Senior Member
Join Date: Aug 2013
Posts: 7,916
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Quote:
Originally Posted by Tech171717
I would also love to find a users manual. My wife and I just bought a 2017 Puma 31BHSS with this same DVD player, and every movie we put in , it displays subtitles (driving me batty), i'v tried all the settings on the TV and its not there so it has to be player. there is no menu function (that I can find), anyone else have this same issue ?
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Yes. Can't fix either
__________________
2017 Puma 297RLSS
2005 Ram 2500 4X4 diesel SMOKER!!
I love puns, irony and tasteless jokes...
born in Texas.... live in Arkansas
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05-02-2017, 09:51 PM
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#12
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Member
Join Date: Oct 2016
Location: Oklahoma
Posts: 52
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Quote:
Originally Posted by Jrtexas
Who did you write to or call at Puma? Email address? Phone?
Thanks for your help!
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I'll ask the wife, sorry for taking so long to respond.
__________________
Cindy & Matt
2001 F250 Super Single Cab, 7.3L PS Turbo
2013 800 RZR-S
2017 PP 373QSI
Frog# OK-0063-135
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05-03-2017, 04:40 PM
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#13
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Member
Join Date: Oct 2016
Location: Oklahoma
Posts: 52
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She gave me the following.
John Jones, first person she spoke with however he stopped returning calls
Bill Baker 574-642-0607 He is the final person she dealt with that got us a good player.
__________________
Cindy & Matt
2001 F250 Super Single Cab, 7.3L PS Turbo
2013 800 RZR-S
2017 PP 373QSI
Frog# OK-0063-135
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05-03-2017, 08:16 PM
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#14
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Junior Member
Join Date: Apr 2017
Posts: 6
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Quote:
Originally Posted by Slyhuntr
She gave me the following.
John Jones, first person she spoke with however he stopped returning calls
Bill Baker 574-642-0607 He is the final person she dealt with that got us a good player.
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did the replacement player you got fit in the factory hole or did some "modification" be required ?
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05-03-2017, 09:19 PM
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#15
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Member
Join Date: Oct 2016
Location: Oklahoma
Posts: 52
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Quote:
Originally Posted by Tech171717
did the replacement player you got fit in the factory hole or did some "modification" be required ?
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Fit perfect. I may eventually swap out the bracket from the Drive brand for the other as the little levers were kinda tweaked and don't hold firm enough for me and I did have to replace the cord for power to the unit as the plugs didn't match.
__________________
Cindy & Matt
2001 F250 Super Single Cab, 7.3L PS Turbo
2013 800 RZR-S
2017 PP 373QSI
Frog# OK-0063-135
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05-03-2017, 09:31 PM
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#16
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Junior Member
Join Date: Apr 2017
Posts: 6
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Quote:
Originally Posted by Slyhuntr
Fit perfect. I may eventually swap out the bracket from the Drive brand for the other as the little levers were kinda tweaked and don't hold firm enough for me and I did have to replace the cord for power to the unit as the plugs didn't match.
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that's great, did palomino ship direct to you or did you have to go through your selling dealer ?...my trailer is parked seasonal and selling dealer is 200 KMs away.
__________________
2017 Puma 31BHSS
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05-04-2017, 03:58 AM
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#17
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Member
Join Date: Oct 2016
Location: Oklahoma
Posts: 52
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Quote:
Originally Posted by Tech171717
that's great, did palomino ship direct to you or did you have to go through your selling dealer ?...my trailer is parked seasonal and selling dealer is 200 KMs away.
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They sent them direct. Even when they sent a replacement mattress for the bed it was sent freight direct.
__________________
Cindy & Matt
2001 F250 Super Single Cab, 7.3L PS Turbo
2013 800 RZR-S
2017 PP 373QSI
Frog# OK-0063-135
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05-18-2017, 08:54 PM
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#18
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Junior Member
Join Date: Apr 2017
Posts: 6
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*update*
So I just received a call today from John Jones at Puma (forest river, palomino..whatever), anyways he was following up to the emails we had back and forth and said that they had the updated Drive DVD players that have the CC fix in them and that he was UPS'ing one out to me and should have next week !!...great service !
__________________
2017 Puma 31BHSS
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05-23-2017, 07:37 PM
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#19
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Junior Member
Join Date: Apr 2017
Posts: 6
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Just received updated Drive DVD player today and remote now has a button to turn sub-titles on/off ! great service and was shipped to me up here in Canada in 2 business days . John Jones went over and above for me and sorted out the problem quickly. now just to install and verify the fix !
__________________
2017 Puma 31BHSS
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06-02-2017, 03:33 PM
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#20
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Junior Member
Join Date: Feb 2017
Location: Keller, TX
Posts: 18
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Received replacement DVD and remote today!
__________________
Jrtexas
Keller, TX
2017 Puma 27RLSS
2017 F150 3.5L Ecoboost 4x4
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