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Old 07-31-2013, 04:06 PM   #1
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Advice on how to deal with dealer.

I recently purchased a sabre 33 ckts. On the way home I never could get the brakes to work properly. After checking all the wiring I removed the hubs to find grease coming out of the back of the seal. It was on the magnets and shoes. This was on two of the wheels. I took it to my dealer which is four hours away because both main slide outs where leaking. I called them yesterday and they said they only found grease on one wheel. I found it on two. I took pictures of both of them when I had them apart so I sent them the pictures. I contacted them again today and the service manager said they were going to pull it back in and see if the could see what I seen. I asked how they fixed the one they found and he said they cleaned them with brake cleaner. I informed them this was unacceptable, that the correct fix was to replace the parts. The service manager said, in a sarcastic tone, that he should hire me if I knew so much. He also said that cleaning with brake cleaner was all they could do. I then informed him that I had already talked to a lady at lippert and she was going to send me the parts to fix it but it would void my warranty if I did it myself. I am really tired of the sarcastic comments and poor service. I am so aggravated I can't stand it. How would you guys handle this situation. Thanks
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Old 07-31-2013, 04:15 PM   #2
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My columbus 320rs had 4 busted seals and grease was all over everything in the brake assembly. Lippert sent 4 complete assemblies along with new seals. You cannot clean these types of situations with brake cleaner. This took place in the last month. My dealer was fantastic and they are Shady Pines RV in Texarkana,TX.
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Old 07-31-2013, 04:27 PM   #3
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I tried to explain this to my dealer but I get some kind of smart remark.
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Old 07-31-2013, 04:45 PM   #4
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Originally Posted by bignugget View Post
I am so aggravated I can't stand it. How would you guys handle this situation. Thanks
If at all possible, I would try to contact the owner of the dealership...............or someone higher in the food chain.


We could always tell them that we were going to send my ex-wife over there, and she wasn't leaving until it was fixed right..........but that probably goes against the Geneva Convention or something. LOL
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Old 07-31-2013, 06:14 PM   #5
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The owner wasn't really friendly when we made the purchase.
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Old 07-31-2013, 06:19 PM   #6
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Small claims court is always an option. Or have an attorney write a demand letter.
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Old 07-31-2013, 06:21 PM   #7
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I'd try to contact the manufacturer directly and see about a different dealer doing the work.

The money may come out of your pocket and be reimbursed, but it would be better than one who is a jerk and is 4 hours away.
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Old 07-31-2013, 06:23 PM   #8
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Small claims court is always an option. Or have an attorney write a demand letter.
why oh why is it one of the 1st things people think of, call a lawyer. Why? the dealer is under no obligation to fix it at all yet alone correctly as long as you are talking a unit under warranty. Now if you paid for a service than you have rights.
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Old 07-31-2013, 06:34 PM   #9
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I would PM Sabresam, He is a factory rep and may be able to help you with a solution. See the following link. He monitors that thread on his own time.

http://www.forestriverforums.com/for...rst-28599.html
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Old 07-31-2013, 06:52 PM   #10
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Thanks for the help guys. It really helps me vent a little. I think when they call to pick it up. I am going to go get it and if the brakes are not to my liking I will just fix them myself. The stress is not worth the two hours of labor it would take me to fix them. Lippert has already told me they would send me the parts. I guess I just expected more from a dealer I just spent $40,000 with.
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